I don't even know where to begin. We were staying at Danford's with a large group to attend my father's retirement party. The first problem we encountered was that all of us in the "group" were scattered all over the property. My husband and I were in building "J", across the street. When we hauled our luggage across the street and up the flight of stairs, our "safe, electronic" keys did not work. They sent "engineering" up to our room with 2 new keys which also did not work. So we waited for them to figure out what to do with us and were eventually moved downstairs. The room, although large, was far from being "luxurious" as stated in their description. The ceiling was falling apart from water leaks, the tub was also faling apart and moldy. We had a back door that was unable to be opened, but from what we could figure must lead to an a/c and heating unit as it was extremely loud when it kicked on and off all night long. Remote control to the TV did not work, sink did not drain, pillows were the flattest ever made, chain lock was broken off of door jamb (I dont want to know why). On Friday night, there is a club in the main DAnfords building. Parking is next to impossible, and when I parked in what I thought was a space, a man very rudely told me that it was not a space and that I will get a ticket. I told him that we were guests of the hotel and I don't know where else to park. He told me that this was a public parking lot and he's just telling me that I'll get a ticket so i better find another space. Much to my surprise when I realized that he was a valet parker, employed by Danfords! Apparently, a few of these "clubbers" spend the night at the hotel. And we had approximately 4 - 6 of them stay in the room next to us. It was then that we realized that the walls are paper thin, due to the fact that our "neighbors" seemed to be filiming their own adult video until 5 AM. We finally fell asleep around that time, only to be woken again at 7 am to the same noises. Later that day, we decided to take a nap due to our lack of sleep, only to find several things go wrong:
1. The room where our "neighbors" were, had turned in to housekeeping central with constant conversations in Spanish along with the Spanish radio station going for several hours. This occured for the rest of our stay.
2. Apparently housekeeping did not speak English, because when she knocked on our door and said she was housekeeping, I said no, thank you, we are sleeping, she used her Master key and opened our door!! While we were in bed trying to sleep! She asked again, No housekeeping? and I said NO!
3. The noise from people going up and down the stairs in this building made it impossible to get any rest at all.
One morning i took my 2 year old Nephew to the lobby to have breakfast at 8 am. There was one other person in there, so you'd think the service would be great. WRONG! I actually had to track a server down to ask them for milk for my nephews cereal. And then again, to get more iced tea and yet again, to get my bill. All of the servers were sitting in the bar rolling silverware. When I got my bill, they charged me 13.95 for a continental breakfast, which they changed after I pointed out hte mistake.
Another morning, Since there was no ice machine to be found anywhere in our building, I ordered 2 pitchers of iced tea to be delivered to our room, with ice. I got charged $13.00 for two pitchers of iced tea. Last time i checked, iced tea was made with water! In addition, to our room service tray stayed in our room for 2 days.
So to make this long story even longer, the last night of our hotel stay, we were awakened at 7:45 am to somebody opening our door. When my husband and I both startled awake and looked at the door, it was slammed shut. When I ran to the door to put the chain lock on, that was when I realized that it was broken off. When we complained to the front desk about this, we were asked if it was an employee. Does it matter? It had to be someone with a Master key! I've never been in a hotel where someone just bursts in with no knock or anything at 7:45 int he morning and then slams it shut.
And finally, upon checking out (yay!), we were charged the wrong price. It was $10 more, per night, than what we were quoted. I complained and he took $30 off. I told him we stayed 4 nights and it should be $40 off, he sighed and re-did it, but he did not seem happy. I also complained about the $5 per day resort fee that they charge, but they would not take it off. Even though they could not explain to me what exactly it is for. When I asked to speak to a manager on Duty, I was told that i had to speak to Maria, who was not around at that time. Funny, when the front desk clerk went to the back office and was talking to "Maria" about our quoted room price.
All in all, this was the worst stay I have ever had, ANYWHERE, and I travel quite a bit. I asked for the General Managers business card, so I will be contacting him. My father said that this hotel is up for sale (not surprising), and therefore the service and quality has gone down hill. I hope this place gets demolished and replaced with new hotel. ANd that they do not re-hire the same employees.
- Official Description (provided by the hotel):
- Surrounded by spectacular views of Long Island Sound and nestled in the heart of historic Port Jefferson Village, Danfords Hotel & Marina offers the finest accommodations with contemporary comfort and style. ... more less
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- Also Known As:
- Danfords Hotel And Marina
- Danfords Hotel Port Jefferson
- Danfords Port Jefferson