we had booked the reservation for the Presidential suite for my son's and his new wife for their honeymoon months in advance. We were physically at the hotel and made such reservation with our credit card. We were told by several people that were showing us the rooms that both my son and his wife being handicapped would receive special needs and care. On several occasions before the date, I was in contact with the personnel and stressed the point of them being taken care of. After the flawless wedding and reception at Timber Point Country Club, they were taken by limousine in full dress to Danfords Inn. To my shock and dismay I got a phone call from the bride's sister telling me that the wedding couple were not in the room and was told they were not allowed in the room unless the hotel receive the credit card physically. HERE IS MY POINT. IF AN ESTABLISHED COMPANY SUCH AS DANFORDS SEES A NEWLY WED AND HIS WIFE, ARRIVED BY LIMOUSINE, WITH SPECIAL NEEDS WOULDN'T YOU THINK THEY WOULD DO THE RIGHT THING? (OBVIOUSLY NOT!) EMBARASSED, SHAMED AND DISGUSTED. THANK GOD SOMEBODY WAS WITH THEM AND HAD TO USE THEIR CREDIT CARD UNTIL WE PHYSICALLY GET DOWN TO THE HOTEL AFTER THE PHONE CALL IN ORDER FOR THE NEWLY WEDS TO GET IN THE ROOM.
"IT IS NOT OUR POLICY" EVEN THOUGH I SPOKE TO THEM TWICE THAT DAY TO MAKE SURE THAT THE NEWLY WEDS WILL BE WELL TAKEN CARE OF ON THEIR ARRIVAL.
I BELIEVE THIS IS MORALLY AND ETHICALLY WRONG AND SAYS SOMETHING ABOUT THEIR BUSINESS.
- Official Description (provided by the hotel):
- Surrounded by spectacular views of Long Island Sound and nestled in the heart of historic Port Jefferson Village, Danfords Hotel & Marina offers the finest accommodations with contemporary comfort and style. ... more less
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- Also Known As:
- Danfords Hotel And Marina
- Danfords Hotel Port Jefferson
- Danfords Port Jefferson