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“Big disappointment, Management needs an overhaul, won't bother again.”

Lombardi's On The Sound
Cuisines: Italian
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed January 20, 2013

This is a nearby venue that we’ve always known to be a catering hall. We decided to try the restaurant for the first time having lived in the area for more than twenty years. We called at 7pm on a Saturday night. We were told the wait was 30-40 minutes. They offered an 8pm reservation which we accepted. We arrived at 7:50pm and the hostess said it would be a few more minutes and to enjoy the bar. We sat at the bar and witnessed a foursome who had evidently been at the bar for some length of time awaiting seating in the restaurant. It became clear that they were disgusted by their wait and we overheard them ask for the manager who did not respond. The foursome walked out. Undeterred, we ordered our drinks which took some time and waited to be seated. At 8:30pm the hostess said it would be a few more minutes. At 8:40pm we asked to speak with Angelo who appeared to be in charge at the bar. He did not come over. A few minutes later we asked to speak to a manager. Again no one came over. We paid our bar bill and left. When customers are treated in this manner it does not matter how good your food is, how good your décor is, or even how good your view is. If they’re interested in new customers they will need to reevaluate their business practices. We will not try Lombardi’s on the Sound again and will let others know about our negative experience.

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10  Thank 10acious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 - 118 of 146 reviews

Reviewed December 31, 2012

Always terrific another great dinner at Lombardis. Seafood was awesome. So fresh and tasty. Sauce was delicious for dipping. Great waiter, Lovely view. Great place to have a birthday dinner. Chocolate fudge layer cake Scrumptious.

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2  Thank TRAVELTEAMWITHIRENE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

An excellent restaurent with good food, service value and atmosphere.
Have been back several times. Nevewr disappointed.

1  Thank RitaWesthampton_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

We are never disappointed after dining at "Lombardi's on the Sound", "Mama Lombardi's" or "Lombardi's on The Bay". Great views of Long Island Sound or Great South Bay. Food and service are always "top drawer". Moderate prices! Well worth visit.

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1  Thank charliez2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

The Lombardi family restaurants are always very good. My family frequently books large family dinners here for special occassions and they never disappoint. The food is great. I would recommend the chicken rollatini. Sounds like an ordinary dish, but it is fantastic. They have a good selection of wines. For dessert, the napoleon is a must try. The service is always impeccable. The wait staff is extremely friendly and accomadting. The location is lovely. I would definitely recommend for an occassion or just a nice dinner out.

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Thank teriLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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