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“Very Uncomfortable Experience” 2 of 5 bubbles
Review of Don Juan

Don Juan
Ranked #35 of 56 Restaurants in Pleasantville
Cuisines: Mexican
More restaurant details
Restaurant details
Dining options: Lunch, Dinner, Reservations, Seating, Waitstaff
Description: new restarant opened January 2011
Chappaqua, NY
Level Contributor
47 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Very Uncomfortable Experience”
2 of 5 bubbles Reviewed March 5, 2011

We went to Don Juan tonight to try it out despite a friend telling us the food was no good. We are always excited to have new ethnic restaurants in northern Westchester but sadly, this one is not worth dining at. Here is the review.

Arrived 6PM Saturday night Jan 22. they gave us table/booth in back corner. seat backs in booths are shared with the adjoining booth and are also very high so you can;t see anything behind or in front. And the ceilings are quite low and it is very claustrophobic feeling. Seats are shallow (hope you are thin and small like us) and very uncomfortable. We asked to be moved to another table in the middle and they moved us so at least we were not in the closed in corner. We were lucky enough to have energetic kids sitting back to back with us and felt every kick, bounce and movement but that was not what caused the bad experience. Upon sitting, the waiter was so impatient. He approached us almost once every minute very pushy trying to get us to order. We were trying to read through the menu and wanted to have a few minutes to think about. We ordered some beers and sodas and after he brought those he continues to harrass us to order. Finally he just came over and actually would not walk away till we ordered. Just to give perspective. We ordered drinks right away and meals about 10 minutes after arriving. In that span, he came over 6 times!!!!

My wife asked for combo enchillada dish but waiter actually said could not be done and she had to get all chicken, cheese or beef because "kitchen was too busy". Amazingly restaurant was still not full but it was comical that he refused to honor something on the menu. finally he agreed to do two out of three like he was doing us a favor. What does he expect, not to be crowded on a Saturday night? We asked for black beans instead of refried for one of the dishes and the waiter rolled his eyes like we are a pain.

One positive, the bus boy who brought water and chips was very diligent and available. The food came after about 15 minutes. The waiter brought the food and handed me my plate of shrimp because he could not reach over, I took the plate and it was burning hot. He actually burned me. I dropped the plate from above onto the table and he said he was sorry!! The food was average at best. My $18 shrimp was tasty but for 6 shrimp, small amount of rice and some broccolli, $18 is quite high.

Waiter kept coming back trying to take our plates despite us actually still eating. All in all, very disappointing and comical that the waiter was so awful. Owners and maitre'd were courteous and nice but I don't really think they know what they are doing. We wont be back. Need to find a good mexican.....................

  • Visited February 2011
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
2 Thank DavidHaup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first

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