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All reviews front desk outdoor pool waffles room was clean stay there again non smoking room breakfast area waffle maker off the highway plattsburgh area cereal shopping bedding ny
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Reviewed September 2, 2018 via mobile

Ok so I come here once in a while with friends and family. They used to have a much better breakfast then they currently have. I asked the breakfast lady where were the little cheesy omelette and frosted flakes. And she told me they will not have that anymore I said that's ridiculous very upset. Come on they even did away with the Greek yogurt

Stayed: August 2018, traveled with friends
Thank Thewingguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2018

Old, musty smelling, outdated hotel. Aside from that, the staff is more than unfriendly, nobody smiles or talks to you. The maintenance guy was rude to the staff in front of a lobby full of people, and the ladies behind the desk looked so embarrassed. He was creepy the entire time we stayed there. Absolutely horrible, we left early. We asked to see a manager before we decided to depart early, and we actually heard her say from her office to tell us that she was not available. Horrible customer service! Will be calling corporate to file a complaint as well.

Room Tip: Rooms are dusty, smelly, and dark. Housekeeping does not clean them properly.
  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
    • Service
1  Thank cyn1517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2018 via mobile

After a long 5 hour drive to Plattsburg NY, the idea of settling into a nice clean bed for the night was quickly changed the minute we stepped foot into this horrific place! In all the years of staying in various hotels this was by far the worst I have ever experienced. First impression the minute you walk in says it all. Rugs were filthy, bathroom looked like it had not been cleaned in quite some time. There was “hair” in there and not the kind that belongs on top of your head!! Smelled like urine and completely unsanitary! Put it this way we showered with our flip flops on. To top it all off there was a rolled up panty?? Fishnet stocking?? On our floor!! It was 1:30 am and with no other choice we had to stay the night. Slept with towels on our pillows and used our sweaters as blankets. We did not want to touch anything! So take this as a warning.... DO NOT STAY HERE!!!

Stayed: August 2018, traveled with family
1  Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2018

This hotel has gone way downhill since we visited last year, save yourself the stress and do NOT stay here. We were put into the wrong room, and every single person we encountered at the desk was incredibly rude, did not apologize for anything. We asked to speak to the manager, and actually heard the manager say she wasn't coming out to see us. Was very different when we visited last year.
Our room had dirt and dust on top of the heating unit, hairs in the tub, and the beds looked wrinkled like they had been used or at least sat on. Housekeeping does not know what they are doing. Most uncomfortable hotel stay we've ever had.

Room Tip: Every floor smelled like smoke, even though we were told only the third floor was smoking...
  • Stayed: August 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank d0nald1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2018

This is the worst hotel that I have ever stayed in during my 40 years on earth. The hotel is incredibly shabby and dated looking, with zero effort put into modernizing or cleaning the place. It feels like a halfway house, and unfortunately its cheap price attracts clientele that look like they came straight from prison to the Days Inn.

In an alarming start to our stay, the front desk checked us in and gave us the keys to a second floor room. We got to the room and our key opened the door, and we walked in to find that someone else's luggage and belongings were there! The woman at the front desk offered a very half hearted apology, and said that there computer system has a lag by which it doesn't know "for hours" which rooms have checked in. Jesus! As someone who was travelling with a wife and a 4 year old daughter, I did not want another guest getting a working key to our room, so that put us immediately on edge.

And the breakfast buffet was beyond disgusting. The eggs were so rubbery and plastic looking that I told my wife there was no way they had come from a chicken.

All in all, what an awful place to stay. Avoid at all costs!

  • Stayed: August 2018, traveled with family
    • Value
    • Location
    • Service
Thank NYTravelerBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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