We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Plus Plattsburgh
Ranked #2 of 14 Hotels in Plattsburgh
Certificate of Excellence
Rensselaer, United States
1 review
“Great experience”
Reviewed September 23, 2013

Third time staying at this hotel and each stay was a great experience. Staff and friendly and helpful. Just a nice comfortable place to stay. Alos the fact the it is a pet friendly hotel makes it top notch for us.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review, September 24, 2013
Thank you for providing me feedback through TripAdvisor. I will be sure the staff sees your comments. I am glad your family and pet enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

760 reviews from our community

Traveler rating
    445
    214
    59
    16
    26
See reviews for
306
227
27
103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Ottawa, Ontario, Canada
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 15, 2013

Good "bang for the buck". The single rooms are in serious need of updating however. There is mould in the bathrooms around the tub. Try for a double room or King, which are roomier and updated. The free breakfast is fine and the pool is large and well kept.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eleanor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review, September 16, 2013
Thank you for your comments through TripAdvisor. while I don't know the room number you stayed in there are only 22 of the smaller rooms out of our 126 rooms so I will address the mold you mentioned immediately. Summertime humidity can be a challenge for all of us.
We will be opening bids this afternoon on an elevator installation, and receiving and installing new public area carpet and 70 rooms of new furniture in late October.
Thanks you for staying with us and using TripAdvisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 15, 2013

This hotel is very convenient for airport travel and has all the amenities you need but it does need to be renovated, it looks really worn but was clean, beds were comfortable,and had a lot of amenites, micro and mini fridge in your room, pools and an arcade section to keep the kids busy; they even had a mini freezer close to the front desk with ice creams cups for the kids and popcorn for a very reasonable price. They also have a free shuttle to the airport but don't expect frills, it really is an old minivan but it does the job. If your looking for convenience to the airport then its a good choice , otherwise choose a more updated place to stay.

Room Tip: They have rooms with inside balconies overlooking the pool
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GigeeG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review, September 16, 2013
Thank you for using TripAdvisor and providing me with your input. You will be glad to know that the things you mentioned about upgrades are in the process of being completed. Elevator bid opening is this afternoon, new public area carpeting and 70 new rooms of furniture will be delivered and installed in late October. The van has been replaced with a 2010 four wheel drive Avalanche. These changes compliment the infrastructure upgrades that you don't see and the on going box spring and mattress upgrades that I hope you feel.
Safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2013

I traveled to this hotel to meet with a colleague, I was upgraded to a suit, sill but the room number guides in the hall way all ended at 159 or 259 and my room was 260 no directions were shown I had to go back to the lobby to get a map Excellent business centre, we spent 4 hours there doing a one on one training and no one bother us, not even to ask what we were doing there, good breakfast and lots of coffe for the meeting Over all excellent value I will stay there agian for sure

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 453nigeln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review, September 11, 2013
Thanks for staying with us and I am glad you were able to use our Great Room and Business Center. I am sorry about the numbering of the placards on the wall. We created the suites after the rooms. Sometimes the obvious escapes us. I will have the front desk trained to verbally explain this and will have the signs adapted in some fashion also.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastsound, United States
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2013

We spent a 3 day Labor Day weekend here, to avoid being on the roads. Though the hotel was very busy with 3 wedding parties, the staff was extremely courteous and helpful. The room was spotless and quiet, the bed was comfortable, the breakfast was excellent with a good variety of both hot and cold items. The pool was a good size for actually swimming and was very, very clean. All in all, we could not have found a better place to stay for the 3 days - we are on our way from Washington State to Newfoundland and really needed a good break.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Anita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review, September 5, 2013
WOW you are on quite a trip from Washington State to Newfoundland. Thanks for staying with us and providing input on your stay. I hope you had a great trip home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kahnawake, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

Had a very good experience, spent two nights at hotel. Staff are very friendly, helpful, rooms are very clean, beds are very comfortable with lots of pillows. Have a breakfast bar, coffee tea available at all hours. Swimming pool is great, clean at all times and easy to access, exercise room and sitting area with computer access in lobby.

Room Tip: Can get rooms pool side if enjoy being right next to pool and games.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolynn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review, September 5, 2013
I am glad you enjoyed your stay and thank you for using TripAdvisor to provide comments to the public and to me as owner. It helps all of us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potsdam
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 4, 2013

I always look for a BW hotel when in NY State. Have not tried BW in other states yet. I like the pool very much. It’s very kid-friendly, but I wish it had a bathroom attached to it. We prefer the suite but the little kids don’t like being separated from us (grandparents) at night.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Potsdam_Sr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review, September 5, 2013
I am glad you enjoyed the pool with the Grandchildren. Your suggestion about bathrooms is valid but unfortunately at this point difficult if not impossible to add one in the pool area. We have 12 pool side rooms and the pool is centered in the middle of the property that makes it a little more convenient.
Thanks for using TripAdvisor and i wish you safe travels for you and your family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Plattsburgh hotels
0.6 mi away
Hampton Inn & Suites Plattsburgh
0.4 mi away
Microtel Inn & Suites by Wyndham Plattsburgh
0.3 mi away
Days Inn & Suites Plattsburgh
Days Inn & Suites Plattsburgh
#6 of 14 in Plattsburgh
860 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
La Quinta Inn & Suites Plattsburgh
0.2 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 14 in Plattsburgh
279 reviews
0.6 mi away
Fairfield Inn & Suites Plattsburgh
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Plattsburgh? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Plattsburgh

Property: Best Western Plus Plattsburgh
Address: 446 State Route 3, Plattsburgh, NY 12901-6519 (Formerly Best Western Plus The Inn At Smithfield)
Phone Number:
Location: United States > New York > Plattsburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Plattsburgh
#3 Business Hotel in Plattsburgh
#4 Romantic Hotel in Plattsburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Plattsburgh 3*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western, Travelocity, Hotels.com, Expedia, Orbitz, Priceline, Hotwire, TripOnline SA, Cheap Tickets, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Best Western Plus Plattsburgh reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus The Inn At Smithfield Hotel Plattsburgh
Best Western At Smithfield
Best Western Plattsburgh
Plattsburgh Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing