This was by far one of the worst experiences ever! We had requested to stay in a wheelchair accessible non-smoking king size suite with a sofa bed. When we checked in the suite was more like a regular size room with a couch put in it, not a suite at all and it reeked of smoke. It was not ADA accessible at all they didn't even have a shower seat in the bathroom. I had called a week prior to arriving to make sure we would be in a wheelchair accessible room with a shower seat and the woman said there was a shower seat built right into the shower. Luckily they were nice enough to move one of our guests into a connecting room next door but that does not make up for anything else that occurred during our stay.
After checking in I called down to the front desk to see about the shower seat and the woman's reply, "no we don't have shower seats thank you." Thank you I called a week ago and the woman said there was a built in shower seat I soon learned they had no idea what it meant to be wheelchair ADA accessible as they didn't even have a wheelchair peep hole on the door. I would expect this from a B&B someplace that is not accustomed to having someone stay in a wheelchair but a Hotel Chain should have it set in stone what wheelchair ADA accessible means. So after I asked her how I would shower she finally said, “we can’t find one I guess we will go by one", yes I guess you will.
After we got that squared away I called down to make sure we were in a Non-Smoking room because like I said the place reeked of smoke and there were no signs claiming to be a Non-Smoking room the woman's response at the front desk, "it is non-smoking if you smell smoke open a window or turn on the AC thank you" again thank you I dealt with it luckily we were not spending hours in the hotel room. Although I still cannot get the stench of the hotel room out of my clothes after numerous washes. Don’t be alarmed if they decide to charge your credit card before you check-in as they did to my credit card and we didn’t even plan to pay with that same credit card what a mess that was. Well I'll tell you where I won’t be staying on our next trip to Plattsburgh; yes you got it The Comfort Inn is Not Very Comfortable. A lesson learned the hard way!!
- Official Description (provided by the hotel):
- The property reopened Nov 4 2010. The hotel has a mini spray park and two water slides, Perkins Restuarant, Plattsburgh Brewing co., A 9 hole glow in-the-dark mini-putt and 32 game arcade and Eclipse Gym are all open for business. ... more less
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- Also Known As:
- Comfort Inn And Suites
- Comfort Hotel Plattsburgh
- Comfort Inn Plattsburgh
- Plattsburgh Comfort Inn