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“Truly horrible stay”

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Residence Inn Plainview Long Island
Ranked #4 of 6 Hotels in Plainview
Certificate of Excellence
Concord, MA
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Truly horrible stay”
Reviewed July 29, 2012

I spent the weekend with my family in mid-July. If this had been a rare stay at a Marriott, I would never return to one. Fortunately for the Marriott chain, we stay frequently and know this horrible experience was due to a very poor staff and not the chain.

I asked for two rooms close together on a top floor and ended up with two rooms far apart on the first floor, one of which was right next to the front desk and front door. The pools (one lap pool and one outdoor) were supposed to be open but the lifeguards kept leaving and closing the pools (lifeguards are required). The refrigerator in one room was so loud it kept waking us up and the air conditioning in the other had the same effect. The topper: I found hair in my eggs at breakfast.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Josiedoggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    94
    60
    26
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    5
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Northeastern Ontario, Canada
Level 5 Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 28, 2012

I stayed at this hotel JUNE-OCTOBER 2011 my company made this reservation . The staff is friendly and attentive. The hotel is a bit older and was not originally a hotel. The lobby décor is out dated and needs to be updated. The pool area is better than most residence inn pools with plenty of seating and lounge chairs. The complementary food is nothing to write home about. The parking is free but not enough on the property so most times we had to park across the street in a hotel owned lot. The oddest thing is the fake predator bird machine that plays throughout the day to help keep birds from inside the covered walkway. We did not eat at the restaurant because of the prices but did eat at the bar while watching football. There is a nice (Sometimes Themed) BBQ in the pool area one day a week in the summer.

Room Tip: If you don't want to hear the fake bird machine, ask for a room NOT on the parking lot.
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  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pacundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampstead, North Carolina
Level 5 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 6, 2012 via mobile

My husband and I stayed at this hotel for one night after celebrating our grandson's 1st birthday. When I arrived at check in, I mentioned to the front desk that I had a busy day and I was extremely tired so she upgraded our room to a lovely large suite right off the elevator. I was worried because it was over the front entrance but I did not have any noise complaints. My husband needed to get something out of the car and while on the elevator, dropped the car keys down the elevator shaft. The front desk and maintenance went to work immediately. Unfortunately they were unable to retrieve the keys that night, but they placed a service call to the elevator company. The keys arrived unmanaged via mail today. Nice hotel with full kitchen amenities. Nice breakfast area with a view of the outdoor pool.

Stayed June 2012, traveled with family
Helpful?
Thank mint2654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 3, 2012

I'm actually still at this hotel, but I have to write some of this as I haven't experienced service like this before. When we arrived the front office staff were exceptionally friendly and helpful. Thank them for that. We got to our room, which slightly smelled like smoke, but not enough to make me complain. However, the room next to us started to have a party that night. For a while we didn't complain, but then people were singing and making a huge amount of noise. I called the front desk who was very polite and said they would call. I heard the phone ring, but not even a level of quieting down took place. So I called about 30 minutes later. Front office was very nice again and said he would go to the room. I heard the doorbell ring, but within a minute the noise was back. I called again and told him that they should get a manager and kick people out of the room. He said no manager was available, but they could move my room. So we moved rooms (the only one available was directly above the party room, but much quieter. I was amazed that rather than kick out people who probably infrequently stay at hotels, they would rather move a traveler who frequents Marriot brands!

Next item was trying to get cleaning service for the room. We asked the first day if the cleaning staff could come back in an hour after we left. We came back and nothing was cleaned. Not a big deal. Second day we made sure to ask them to clean the room since we were leaving. Came back and no cleaning. So I called and they said a supervisor was right on it. An hour later, no cleaning. Called again and finally the cleaning staff came.

Overall the hotel is generally in good shape, front office staff nice, but I overheard multiple similar complaints about actually getting things done.

Room Tip: Certain rooms can be a very far walk. Important to ask if you have a person with limited mobility.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Keith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, LA
Level 6 Contributor
118 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed May 22, 2012

Good -- convenient location and freeway access, clean housekeeping, friendly staff, good amenities (pool, exercise room, business center), decent Monday-Thursday dinners and daily breakfasts (but just standard food, nothing to write home about).

Bad -- located next to a fire station (wailing sirens at all hours of the day/night can wake the dead), extremely noisy heat/ac unit, absolutely horrendous satellite TV (loses signal every few minutes, cannot watch a show without numerous interruptions), equally horrendous wi-fi signal (weak, cuts out constantly).

Overall, this place might be OK for one or two nights' stay, but for long term (e.g. 1+ months), all the "bad" and annoying things really add up.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MindyLePooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2012

I've stayed at many Marriotts for business over several years. This one had such an exceptional home like feel to it. I asked the staff if it used to be a condo or rental property and they told me it used to be an assisted living facility. That explained the relaxed feel and charm of the lobby area and the large size of the rooms. Also the shower had a red button that has to be pressed to get the water hotter. The breakfast area had a pleasant atmosphere and view. My room was quiet and completely free of traffic noise. The staff was also unusually pleasant with Chris offering to help me with my luggage. It was convenient to have an on site restaurant offering room service. The closest Long Island Railroad station was approximately 15-20 minute drive away.

Room Tip: My corner room was nice with a large closet and convenient to the parking garage.
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WheresRufus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level 6 Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 23, 2012

Good location, nice big rooms, walk-in closet, decent breakfast, free underground parking and free WIFI. After the first night, the housekeeping staff failed to clean our room. By the time we returned to the room, they had left for the day. Bad for us, as we had to get ready for a wedding. The friendly staff delivered towels, soap, shampoo, etc. and sincerely apologized. The next dad was better. Good business center with ability to print.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SDBeachbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Plainview Long Island

Property: Residence Inn Plainview Long Island
Address: 9 Gerhard Rd, Plainview, NY 11803-5500
Phone Number:
Location: United States > New York > Long Island > Plainview
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Plainview
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn Plainview Long Island 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Residence Inn Plainview Long Island Hotel Plainview
Plainview Residence Inn

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