We just spent a three nights at Homewood Suites Melville while on a short, family-related visit to the area. It didn't start well, although that was not the fault of the hotel. Our first night, after 11 PM, a group of people apparently checked into the room above ours. They sounded like a herd of elephants. We complained and requested another room. Unfortunately they didn't have the same type of room - a 1 BR - so we accepted a studio.
Here's the good news! Customer service and the front desk at this hotel are wonderful. They were extremely gracious and helpful in getting us a quieter room. Also a plus is the complimentary breakfast. There is also an evening wine and snack offering but we didn't get to try it out. The facility is comfortable and well furnished. The downside is the housekeeping. It is not a cleanliness issue but a matter of getting someone to do the room! Maybe they need to pay their maids better wages - or are under-staffed - but we practically had to chase one down the hall to get our room cleaned, at 4:00 PM, two days in a row.
Despite these drawbacks, the hotel's pluses outweigh the negatives, especially the friendly, gracious front desk employees.
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- Also Known As:
- Homewood Suites Long Island - Melville Hotel Plainview
- Homewood Suites Plainview
- Homewood Plainview
- Plainview Homewood Suites