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Hilton Garden Inn Rochester/Pittsford
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Reviews (667)
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All reviewsfront deskerie canalgreat hotelbushnell's basinoff the highwayconference roomfamily weddingcookiesbusiness tripi highly recommend this hotelthe entire staffeasy accessfitness centerbreakfast buffeteastview mallroom was largerooms are clean
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Reviewed August 22, 2014

It was a bittersweet visit to this particular hotel. We stayed 5 nights as we were dropping our daughter off for her Freshman year at St John Fisher. Perfect location to Fisher too! Just up/down 490 and you're there in a matter of minutes. Hotel looked rather new, or it was very well taken care of. Rooms were standard for one of these type hotels. Rooms, common areas, restaurant/bar were always clean. The free WiFi worked great inside the rooms. Staff was extremely friendly / helpful throughout our visit. In the lobby, there was always a flavored water (seemed different each day w/ fruit), coffee and cookies. We used the exercise room a couple times during the stay; it was nice.

We used the restaurant / bar a couple times during out stay. Nice if you want a quick bite to eat or drink without leaving the hotel, but there are several other options within a few mile drive.

When booking the hotel, I wasn't sure about the location (not knowing the area), but like I said there is plenty nearby and it isn't too far off the beaten path. There is a extremely nice mall down the road. Eating options down the road or in nearby Pittsford, Fairport, or at the Eastview Mall.

I would not hesitate to stay here again. If we're visiting our daughter, it's close and convenient to Fisher.

  • Stayed: August 2014, traveled with family
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Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this reviewResponded September 20, 2014

Thank you for staying with us and taking the time and energy out of your busy day to share your experience with us and other travelers. Our team appreciates your continued loyalty to our Hilton Garden Inn. I am glad you enjoyed our friendly staff, clean rooms, and fitness center we have to offer. We look forward to welcoming you back as our guest again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2014

We loved our stay at the Hilton Garden Inn. The location was PERFECT---cute village and canal trails/parks close to hotel. The hotel was very clean. I would highly recommend. It was the most relaxing atmosphere in the near bye villages. You wont be disappointed

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank 947juneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2014

Excellent and personal service for our Sunday Breakfast. Thanks to Michael & Susan !! Sales staff did a great job to help us provide rooms for out-of-town guests. Our party was small in numbers but that had no bearing in how we were treated. We were welcomed with open arms and made sure that our family members felt special. Bride & Groom had one of the suites and were very please with the accomodations. Thank you Kimberly and all of the staff at Hilton Garden Inn

  • Stayed: August 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2014

The hotel was nice although the hallway doors were loud and did not seem to auto cushion.. The staff was friendly and helpful. The location had places to eat within walking distance, Overall the service andcleanliness was good, just a bit loud

  • Stayed: August 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2014

I don't usually write reviews, but this hotel is exceptional. From the moment we checked in to the moment we left, the staff were excellent. Anything we wanted, they got it for us - from directions to our event, to freshly baked cookies at night. The room was clean, no smell; the bed was comfy. I actually had 2 good night sleeps! I highly recommend this hotel. I would stay there again!

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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