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“The Rochester HIG” 4 of 5 bubbles
Review of Hilton Garden Inn Rochester/Pittsford

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Hilton Garden Inn Rochester/Pittsford
Ranked #1 of 2 Hotels in Pittsford
Certificate of Excellence
GreenLeadersBronze level
Boston
Level Contributor
3 reviews
“The Rochester HIG”
4 of 5 bubbles Reviewed December 11, 2013

Overall a very good Hilton Garden Inn, by Hilton Garden Inn standards. Nice open lobby, spacious bar/breakfast area. I didn't use the pool or workout facilities but they appeared to be quite nice. The breakfast staff in particular was very accommodating and friendly.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

518 reviews from our community

Traveler rating
    352
    111
    40
    10
    5
See reviews for
194
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150
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
Ottawa, Canada
1 review
5 of 5 bubbles Reviewed December 9, 2013

Great location for our hockey tournament! 5 minutes away from Eastview Mall! 10 minutes away from hockey rink. Right off the highway so a quick jump on for a 30 minute drive to Outlet Mall! Seemed central to everything. Hotel was very clean and staff very pleasant and helpful. Restaurant in hotel VERY good (lunch/dinner, did not have breakfast there) and reasonable prices. Would have liked a breakfast meal included as we were running out the door in the a.m. and would have been nice to grab a quick breakfast (i.e. boiled eggs, toast/bagels, cereal, banana/apples).

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank CurFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsford, United States
1 review
5 of 5 bubbles Reviewed December 7, 2013

We selected this hotel due to the location near family members and TripAdvisor ratings, and we were not disappointed. The staff were exceptional, the hotel is nicely appointed, and the place is spotless (kudos to housekeeping and maintenance). The beds were a little soft for our taste - but we prefer very firm beds. Breakfast buffet (for which there is a charge) is okay. We all commented that the omelets were exceptional. We plan to stay here whenever we visit family in Rochester.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
5 of 5 bubbles Reviewed December 5, 2013

The staff was friendly and pleasant. Our stay was exceptional, everyone had a great time. The Kitchen staff was amazing....really helpful and very accommodating. We would stay at the Hilton garden in again for sure...

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loudonville, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

I truly like staying at the Hilton Garden Inn at Bushnell Basin in Pittsford, Rochester, NY. Staff is super attentive and friendly, hotel is clean, rooms are clean, parking is great. I like the availability of location near East View Mall, Pittsford Shopping, and Henrietta, downtown Rochester, etc., etc.

  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queesnbury, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 3, 2013

I love the Hilton Garden Inn brand and seek it out whenever I travel, but this property exceeded my expectations beyond anything I could have desired! The General Manager heads a staff that is obviously dedicated to keeping the guests comfortable and to making sure that the entire experience is 'like home'. On this particular weekend the power went out for close to 12 hours because of winter storm "Boreas", but we still had hot coffee, hot breakfast, and everything the staff could supply within their means. This was one of the most memorable hotel experiences I've ever had.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
1 review
5 of 5 bubbles Reviewed November 28, 2013

If you are looking for an extremely affordable upscale hotel to stay in Rochester, where the staff is friendly and service is excellent, you need look no further than the Hilton Garden Inn. We had an excellent experience while we were there in November, 2013

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Valentine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rochester/Pittsford

Property: Hilton Garden Inn Rochester/Pittsford
Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Pittsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pittsford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Official Description (provided by the hotel):
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford

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