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“Great place to stay”

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Hilton Garden Inn Rochester/Pittsford
Ranked #1 of 2 Hotels in Pittsford
Certificate of Excellence
GreenLeadersBronze level
Ottawa, Canada
1 review
“Great place to stay”
Reviewed December 5, 2013

The staff was friendly and pleasant. Our stay was exceptional, everyone had a great time. The Kitchen staff was amazing....really helpful and very accommodating. We would stay at the Hilton garden in again for sure...

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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574 reviews from our community

Traveler rating
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    5
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Loudonville, United States
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 5, 2013

I truly like staying at the Hilton Garden Inn at Bushnell Basin in Pittsford, Rochester, NY. Staff is super attentive and friendly, hotel is clean, rooms are clean, parking is great. I like the availability of location near East View Mall, Pittsford Shopping, and Henrietta, downtown Rochester, etc., etc.

  • Stayed December 2013, traveled solo
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queesnbury, United States
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 3, 2013

I love the Hilton Garden Inn brand and seek it out whenever I travel, but this property exceeded my expectations beyond anything I could have desired! The General Manager heads a staff that is obviously dedicated to keeping the guests comfortable and to making sure that the entire experience is 'like home'. On this particular weekend the power went out for close to 12 hours because of winter storm "Boreas", but we still had hot coffee, hot breakfast, and everything the staff could supply within their means. This was one of the most memorable hotel experiences I've ever had.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
1 review
Reviewed November 28, 2013

If you are looking for an extremely affordable upscale hotel to stay in Rochester, where the staff is friendly and service is excellent, you need look no further than the Hilton Garden Inn. We had an excellent experience while we were there in November, 2013

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Valentine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, New York
Level 1 Contributor
4 reviews
Reviewed November 27, 2013

My teenagers had been involved in a severe auto accident on the thruway. They were brought to the hotel because they were stranded. The staff went above and beyond to make sure they felt safe and were well taken care of; the staff made sure that they had been fed and assisted them with contacting our insurance, home ect.
Thank-you so much!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed November 26, 2013

My sister and our daughters stayed at the Hilton Garden Inn this past weekend to have a girls weekend and do some Christmas shopping. The lobby was beautifully updated and the room was clean and roomy. The staff went out of the way to accommodate us, and were extremely pleasant. The girls loved the complimentary hot cocoa and we all enjoyed the pool and hot tub on a snowy day. The location is perfect, close to eastview and surrounding shops places to dine. We had a wonderful hot breakfast the next morning with fresh fruit, muffins & various juices. We would definitely stay again and were very pleased!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank Furrylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level 6 Contributor
115 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed November 18, 2013

The Hilton Garden was very convenient for my stay in Pittsford, NY. The hotel was extremely clean and comfortable. The front desk staff was friendly and knowledgeable. I did feel that the price was a little on the high side although it was a last minute trip so I really did not have time to try and find any special deals. Would highly recommend this hotel for anyone wanting to stay in this area.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rob b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rochester/Pittsford

Property: Hilton Garden Inn Rochester/Pittsford
Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Pittsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pittsford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Official Description (provided by the hotel):
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford

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