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“Disappointing”

Coal Tower Restaurant
Ranked #9 of 63 Restaurants in Pittsford
Certificate of Excellence
Restaurant details
Reviewed November 10, 2013

Stopped by on a recent Sunday morning. Waited and waited for our food, while others who came in later were served. How long does it take to cook eggs and toast? Our breakfast finally arrived cold and with no apology or excuse. We won't be back.

1  Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 - 93 of 115 reviews

Reviewed October 20, 2013

Had a few wonderful visits to this great little find. Great breakfasts that can satisfy even teenage boys! Pancakes with beautiful, fresh blueberries, solid corned beef hash, fun signature dishes. :)

Thank AlthaMcD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

What a wonderful experience we had at the coal tower the other day. I had the eggs Benedict which was the best in town. My husband had the corn beef hash meal which he said was delicious. The food came out super fast which surprised us because the restaurant was busy. The waitress was right on top of everything and extremely nice. Good food good service great atmosphere. Will definitely be back many times!!!

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Thank 555andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

BEWARE! This restaurant does not take credit cards!

Besides the fact that it doesn't take credit cards, we had a very bad experience at this restaurant on August 3, 2013. It started with the coffee cup that was not clean and had a large green leafy thing on the outside of it. The waitress did replace the cup with a clean one. After that, my husband received the wrong sandwich. The waitress did realize this after the fact; apparently his sandwich was mixed up with another customer's sandwich.

Now, I realize mistakes happen. However, most restaurants try to make things right when an error is made on their part. That did not happen in this case. The server removed the wrong sandwich from the table with all of the accompaniments, and left hubby with nothing to eat while the rest of us ate our entire meal. We had all finished eating by the time the new sandwich had finally arrived. Now, I assumed that they would try to make up for their mistake by at least taking the sandwich off of the bill, or giving us a coupon/voucher for a future visit. Any such gesture would have given us a different feeling about the restaurant. Instead we were charged the full amount for the meal.

We will not be returning to this restaurant. There are many great restaurants in the Rochester area, but this is not one of them. If you are visiting Schoen Place in Pittsford, I suggest you try one of our other favorites instead: Simply Crepes or Aladdin's.

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2  Thank Laurie_Moulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013

The service was quick and efficient. The breakfast was just OK. The fried potatoes just have far to much seasoning and not enough cooking. We have tried it twice, but likely will not try it again.

1  Thank TOM V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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