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“Best in service and positive attitude” 5 of 5 bubbles
Review of The Del Monte Lodge Renaissance Rochester Hotel & Spa

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The Del Monte Lodge Renaissance Rochester Hotel & Spa
Ranked #2 of 2 Hotels in Pittsford
Certificate of Excellence
central n.j.
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Best in service and positive attitude”
5 of 5 bubbles Reviewed June 26, 2013 via mobile

This hotel has class. The staff is friendly and very helpful and not condescending like some other high rated hotels. The room was spotless and even appeared large by New York City standards. You can't find a better location as it abuts the Erie Canal and it is a short walk to town. The cafe was recently up dated and has a great view of the canal. My son lives in the area and we look forward to returning.

Stayed June 2013, traveled with family
Helpful?
Thank arayCentralN_j_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    189
    64
    18
    6
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Boise
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed June 13, 2013

Rooms are small but this is a nice place to stay. If you have family they don't have sofa bed pull-outs. The only have rollaway beds and only one per room. So that was a setback but otherwise it was a nice place. Another advantage is it's next door to the Erie Canal which offers a bike path/jogging trail. Great place to stay!

This is a great place to go if you want to visit Palmyra. It's about as far east as you can go for a good hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed June 3, 2013 via mobile

We had an unexpected visit to Pittsford due to a death in the family. Because we had driven all night I asked about an early check in and was accomodated with a room that was ready at 9 am. As usual the rooms and service were best in class. On our second day (a Sunday) we had our grand kids with us in the room until after 6 pm and had the do not disturb sign on so housekeeping was not able to service the room. To our surprise, when we returned later that night the room had been serviced. On top of that a fruit and wine tray was delivered to the room. The employees seemed to be looking for ways to make our stay even more comfortable than normal.

Stayed June 2013, traveled with family
Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 19, 2013

Stayed one night on business and this hotel fit the bill for exactly what I needed. Elegant and comfortable with accommodating and professional service. The public spaces and rooms are tastefully decorated. The low profile (3 stories) of the property underscores the feeling you are not staying in a mammoth-sized convention-hosting hotel complex. It felt quiet and calming to be there. The location is within walking distances from shops and restaurants. The spa looked fantastic. The only reason I do not give this property a 5 rating is the small and minimally equipped work out facility and the tiny bathrooms. Even with that, I will stay here again.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pdxhurdler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

My husband and I have been stayed here every Christmas for at least 4-5 years, we love this hotel, its like our second home in Pittsford.

this is why we love about this hotel:
perfect location: its in the village, right next to the canal, 2 minutes walk to many nice restaurants--Jojos, Pittsford Pub, Coal Tower etc, there is a Tru salon salon I go all the time while I'm there, a alcohol store and many nice shops.

There is a gas station right next to the hotel with Dunkin' donuts in it--love their breakfast! 5 minutes drive to the Pittsford Plaza, 10-15 minutes to Eastview mall.

comfortable room: the room is about 230sqf, decent size with a large recliner, a working desk plus chair. nice large bathroom with full amenities (Aveda products). big led TV.

complete facilities: the hotel has a decent size indoor pool, with a Jacuzzi right next to it, the water temperature of the pool is so warm in the winter, we use it all the time. next to the pool is a small fitness center with a few machine and some weights, very basic but does the job.

in the lobby there is a public computer with printer for guest to use.

everyday before 10am (i think), there will be a free coffee station in the lobby, it has coffee/hot cocoa/multiple flavored tea, and they have 4 different flavors of coffee creams, we love it!

they are also know for their spa center but I have never used them, it seems very good.

the service I enjoyed the most in this hotel is the free limo service, hotel guest just need to book in advance then it can take you to any location within the great Rochester area--and its a Mercedes..if a group more than 4, they also have a Benz van can sit 7 guests (approx.) . I stayed here with all my wedding guests, we used this service a lot.

friendly staff: for a long time, they have the same group of front desk staff, every year we come here it just feels like coming back home, seeing the same staff welcome you--even the same house keeping. now there are new faces in the front desk, still very friendly and professional.

here is a few things I wish they can improve to make this place even more perfect:
1. the nonadjustable shower head---I just prefer to shower freely, with the shower head right in my hand, is it too much to ask?

2. the flash sound of the toilet is very loud, in the morning and late night, I can easily hear next door flashing toilet.

3. the safe is in a very awkward position of the closet, its about 1.2 meter from the ground---just hanging there, took 1/4 of the closet space because of its thickness--we hang a lot clothe during the winter time so this is quite annoying. I think it should be in the lower position, makes more sense that way.

this place makes our visit so stress free that we stayed here rather than the actual home, I think this tells you how nice it is.

Room Tip: maybe the ones on the ground floor since the elevator operates very very slow--its designed for elde...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank justjuliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield, New York
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

We stayed for a night here as a getaway close to home and a had a wonderful experience. The spa was amazing and the massage was actually invigorating. I highly commend the service at both the hotel, the spa, and the restaurant. Everyone was very professional yet also personable which is a nice touch for a high end establishment. The food was superb at the restaurant--top notch meal and presentation. The only drawback I saw was the size and layout of the restaurant was a little awkward and didn't match the look and feel of the rest of the hotel. Our "intimate" dinner felt like we were in a fast food restaurant. Though the food quality and service was a 5 the atmosphere of the restaurant brought the rating down a notch.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BloomfieldBolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

Large comfy quiet room away from train tracks. Nice tub and everything was clean. My 18 year old daughter really liked the atmosphere. Helpful car valet cleaned off the snow without asking. We came and went at all different hours and felt safe all the time. You could hear the train, but it was part of the charm of the town. Near a great mall (or 10). Good location for all of the events we attended in Pittsford and Rochester. We will go back.

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pennypup1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Del Monte Lodge Renaissance Rochester Hotel & Spa

Property: The Del Monte Lodge Renaissance Rochester Hotel & Spa
Address: 41 N Main St, Pittsford, NY 14534-4432
Phone Number:
Location: United States > New York > Finger Lakes > Pittsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Pittsford
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Del Monte Lodge Renaissance Rochester Hotel & Spa 4*
Number of rooms: 99
Official Description (provided by the hotel):
Embrace a life less ordinary at The Del Monte Lodge Renaissance Rochester Hotel & Spa, located right along the historic Erie Canal. Once you arrive via our complimentary airport shuttle, you'll discover the distinctive yet sophisticated ambiance surrounding our AAA Four Diamond hotel. Outfitted with contemporary design and subtle rustic accents, our deluxe accommodations feature pillow-top mattresses dressed with custom duvets, cotton-rich linens and mounds of supportive pillows that guarantee a sound slumber. Be sure to reserve a table at Erie Grill, our on-site restaurant serving hand-crafted cocktails and American cuisine made with fresh, regional ingredients. When it's time to explore the area, soak up the culture by visiting the George Eastman Museum, the Village of Pittsford and Downtown Rochester. At our full-service spa, let tensions melt away with indulgent treatments such as massages, facials, pedicures and manicures. Make your next getaway an adventurous one at our hotel near Rochester, NY. ... more   less 
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Also Known As:
Renaissance Del Monte Hotel Pittsford
Renaissance Pittsford
Pittsford Renaissance

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