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“Great place to stay, nicest best western i have ever stayed at.” 5 of 5 bubbles
Review of BEST WESTERN PLUS Vineyard Inn & Suites

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BEST WESTERN PLUS Vineyard Inn & Suites
Ranked #1 of 4 Hotels in Penn Yan
Certificate of Excellence
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great place to stay, nicest best western i have ever stayed at.”
5 of 5 bubbles Reviewed November 28, 2012 via mobile

Great hotel, best westerns are hit and miss to find a nice a nice one, this one I'd a hit! Cleanliness is my #1 priority when it comes to hotel stays and this one was perfect. Just as nice as Hampton inns if not nicer. The staff was amazing, friendly, and very helpful. I will stay there again without doubt.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WSS-PTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie S, Manager at BEST WESTERN PLUS Vineyard Inn & Suites, responded to this review, November 30, 2012
Hello WSS-PTS,
Thank you for staying with us. I appreciate the kind feedback your gave us here at the hotel. I will share with my entire staff. When we clean and inspect our rooms, we utilize black lights and UV wons. In fact we are leading the hotel industry with is. Having clean rooms and public areas is our #1 priority as it is yours.

Thank you very much and hope to have you stay with again soon.

Caleb S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 reviews from our community

Traveler rating
    473
    154
    33
    4
    3
See reviews for
213
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Huntington, NY
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed November 27, 2012

stayed one night in 2 queens bed room. While hotel is pretty big, it had the atmosphere of B&B with homemade breakfast entries, friendly personnel. Good quality bath supplies - everything a woman needs :) including supersized hair conditioner, sewing kit, lotion, etc... Front desk personnel helped us with everything we need.... Room was well equipped with fridge, mw and coffee maker. Pool, spa, exercise room and hot breakfast are good amenities to have. Location is not by the lake for those who wants to admire the view - there was not much to look at from the window, but it is a short walking distance to the town, and the town has some interesting houses to look at. But if you want to see the lake - you need to drive.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hitulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie S, Manager at BEST WESTERN PLUS Vineyard Inn & Suites, responded to this review, November 30, 2012
Hello Hitulu,
Thank you for staying with us and your feedback. All comments are welcomed feedback for us as we look to become better and better with our service quality each day. I appreciate your comments on your entire breakfast experience. In fact we are in the process of upgrading our breakfast options and experience. The Upgrade will be finished by 1.1.13. We are centrally located in the heart of the Finger Lakes. Ideal for travelers like yourself. Especailly those traveling for wine tours. We have over 100 wineries within a 30 miles radius from our hotel. Less than 1 mile from our hotel is Keuka Lake. It has been rated the most beautiful lake out of all the Finger Lakes. The lake is within walking distance for sure. Hope to see you again in the near future.

Caleb S.
General Manager
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Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 26, 2012

We stayed 2 nights over Thanksgiving weekend with our dogs. We stayed in the new portion (rooms 19 and up on each floor) and we were very happy. The staff is super friendly, the rooms were clean, and the beds and pillows were very comfortable. We got a much better rate calling them directly to book. By accident they messed up the reservation and only booked one night but it was not big deal to add another night- lucky they had the room available. The front desk staff were very helpful and even had to deal with some (one) very rude, drunk traveler.
Pool area was clean. Also, I thought the breakfast was the best I've seen for an included breakfast. We will certainly be back!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie S, Manager at BEST WESTERN PLUS Vineyard Inn & Suites, responded to this review, November 30, 2012
Hello Amy M,
Thank you choosing Best Western PLUS Vineyard Inn & Suites for your stay over the Thanksgiving Holiday. We always love sharing the Holidays with our guest. Glad to hear how you appreciated our rooms and the cleanilness service provided. We take extreme pride in our cleaninless. We understand how important it is for our entire hotel to be I CARE CLEAN for each and every guest. Sorry about the drunk individual. Just to let you know we handle that situation immediately as reported. Staff did a great job in handling the individual. Thanks again and visit with us soon.

Caleb S
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 10, 2012

.............from the moment we arrived and till check out we have experienced nothing but friendliness and great service. Our room was absolutely spotless and nicely decorated. We did enjoy the swimming pool , hut tub and exercise room. That was our first time stay at this hotel but
if we ever come back to the Finger Lakes area , we will definitely stay at this outstanding little hotel.

Mark K
Canada

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mark k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie S, General Manager at BEST WESTERN PLUS Vineyard Inn & Suites, responded to this review, November 20, 2012
Hello Mark K. Thank you for choosing to stay with us and providing valuable feedback. Your comments are welcomed and will be share with all my staff. So glad to hear of your overall experience with us here at the Best Western Vineyard Inn & Suites. When you come back and see us again, please remember we are centrally located in the heart of the Finer Lakes wine country with over 100 wineries in a 30 mile radius.

We look forward to having you as our guest again.

Caleb S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

I work at another Best Western and I WISH ours was this nice. Beautiful rooms, the ladies at the Front Desk are so nice, the housekeepers do an excellent job and the pool and hot tub are the perfect size for this property. Beautiful tile work throughout the lobby, tastefully decorated and close to Lloyd's Limited Pub and the Keuka restaurant (Had a Prime Rib dinner there that was absolutely fantastic- and reasonable priced!) also near enough major roads to scoot around the lake to sample the wineries.

Room Tip: Pick a room that suits your needs as they are all large enough! We were in 316 and it was more than...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kristina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie S, General Manager at BEST WESTERN PLUS Vineyard Inn & Suites, responded to this review, November 6, 2012
Thank you so much for taking the time to share your experiences with us. It means a great deal to our team to hear such positive remarks from another Best Western family member. The team here works hard to exceed each guest’s expectation by providing them with superior customer care.

We know how lucky we are to be located in the beautiful Finger Lakes region, and are thrilled you were able to enjoy some of the local favorites during your stay. We hope to see you again soon! - Caleb S. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N Tonawanda
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

This was our second stay in this property and what an improvement from three years ago. We had a deluxe king room and were very happy with the room layout and the upgraded bedding and linens. Our friends had a king suite and it was an great room, with a separate kitchen, dining area, flat screen TV and plenty of seating. This worked out great as our meeting room for the three couples we traveled with.
It is very central to both Keuka and Seneca Lakes, and there are a good variety of places to eat near by.
The staff was awesome, and went out of their way to make sure we were happy with our stay. A few guests got a little loud on our first night and the staff handled the situation quickly and permanently. Thank you.
The breakfast was good and many locally fresh baked muffins and breads were a nice addition to the breakfast assortment.
I am certain we will be returning to this hotel soon.

Room Tip: New suites are modern and roomy
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jpmcblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie S, General Manager at BEST WESTERN PLUS Vineyard Inn & Suites, responded to this review, November 6, 2012
Thank you so much for taking the time to share your recent experiences. We read our reviews closely and will be sure to share your feedback with the entire hotel staff, so they can see how their attention to detail and great customer service pays off! As you are now part of our hotel family, we look forward to your next visit to the Finger Lakes. - Caleb S. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mars Hill, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 3, 2012

Very nice hotel, friendly service, clean rooms, and location perfect for dog owners. Keuka Outlet trail accessible right from the hotel. Mr. Caleb was very friendly and made us feel especially welcome. I highly recommend this hotel.

Stayed November 2012, traveled on business
Helpful?
1 Thank Monika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie S, General Manager at BEST WESTERN PLUS Vineyard Inn & Suites, responded to this review, November 20, 2012
Thank you Monika S. for your comments and feedback. MY staff and I pride ourselves on providing superior customer care. I agree with your comments that our location is great for dog owners. If fact we have a new package for dog lovers. As a dog friendly hotel, our guest pets are most welcome just as much as our regular guest.

Thank you for mentioning my name. My passion is providing exceptional service to all our guest. I am happy to hear you experienced quality service. Come see again soon. Let me know and I will take care of you personally.

Caleb S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Vineyard Inn & Suites

Property: BEST WESTERN PLUS Vineyard Inn & Suites
Address: 142 Lake St, Penn Yan, NY 14527-1565
Phone Number:
Location: United States > New York > Finger Lakes > Penn Yan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Penn Yan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Vineyard Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
The proud winner of the Design Excellence Award and a consistent recipient of top honors for cleanliness. The Best Western Plus Vineyard Inn & Suites is a charming Finger Lakes hotel located in the awe-inspiring and romantic Finger Lakes Wine Region of New York State. Enjoy the convenience of being within walking distance to historic downtown Penn Yan and Keuka Lake. Just a short drive from unique restaurants (Esperanza Mansion), museums (Corning Museum of Glass) and attractions (Windmill Farm & Craft Market). With 57 beautifully-appointed guest rooms you are able to select from a myriad stylish room types: Standard Double Queen, Deluxe King, Grand King Suites, Presidential Suites, King Suite, Deluxe King Suite. Modern conveniences include microwave, refrigerator, cable TV, coffee maker, iron & ironing board and complimentary high-speed Internet access. The Best Western Plus Vineyard Inn and Suites is Finger Lakes lodging at its finest. The Vineyard Inn and Suites is here to make your stay in Penn Yan as comfortable and convenient as possible. Convenience begins with their complimentary breakfast inspired by local Finger Lakes cuisine. It continues with their Finger Lakes on-site concierge who can help you experience all that the Finger Lakes Region has to offer. Once you return, enjoy their state-of-the-art fitness center, indoor heated pool and hot tub, and free high-speed Internet access. ... more   less 
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Also Known As:
Best Western Plus Vineyard Inn And Suites
Best Western Plus Vineyard Hotel Penn Yan
Best Western Penn Yan
Penn Yan Best Western
BEST WESTERN PLUS Vineyard Inn & Suites Penn Yan, Finger Lakes, NY

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