My family's experience was horrible.
1) It took right at 1 hour from the time we ordered till our food arrived. When we asked, we were told the reason the food service took so long was the appetizer. SORRY. An appetizer should NEVER be an excuse for lunch taking so long to be served. There were other people who came in AFTER us, ordered, ate, and left.
2) The food was not hot when it arrived. I ate a chicken sandwich without the bun because it was cold. Same thing for other in our party.
3) I ordered a glass of water and a cup of coffee. I had to ask for a refill of water after 1 hour, and never got a refill on a cup of coffee.
4) When we complained to the manager, he basically threw the waitress "under the bus" and said the whole experience was her fault. He NEVER came to our table once to explain why things took so long. He never would have even spoken to us had we sought him out.