I booked a 1 day stay at, Inn on the Hudson to attend a funeral in the morning. I checked in Thursday evening, 2/7/14. Accommodations were clean and had ample space for my dog. I had no complaints with this pet-friendly lodging. I attended the funeral the next morning and expected to return prior to the 1pm check-out, however, due to unforeseen circumstances I did not make it back to the Inn till 1:23PM. By that time the magnetic key card had already been disabled and I was unable to gain entry back into the room to retrieve my bag and my dog. I attempted to explain the circumstances to the lady at the desk but, she brushed me off and just replied , “ that’s the business.” I asked her if the cleaning person could allow me entry and she replied that they were gone. For the 23minutes that I was late I had to pay an additional $65.00! To top it all off, as I was pulling out of the hotel lot I saw the cleaning lady pushing her cart going to the next room. Apparently, she was not gone! I give this location a bad review on customer service due to the lack of compassion they demonstrated after attending a funeral.
- Official Description (provided by the hotel):
- The newly renovated Inn on the Hudson has 53 comfortable rooms overlooking the majestic Hudson River. A continental breakfast is offered every morning and lunch and dinner is served in our own Henry's on the Hudson Restaurant. The Inn is located only 1 hour away from Manhattan and just 15 minutes from West Point. ... more less
- Reservation Options:
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- Also Known As:
- Inn On The Hudson Hotel Peekskill
- The Peekskill Hotel
- The Hotel Peekskill