This review details my FIRST-HAND experience with this "establishment."
The view is pretty - it's the ONLY good thing about this hotel. "The Inn" has no right to charge such high prices for an old hotel that is so run down and sorely in need of renovation, repair and staffing. That is just WRONG. My husband and I fled from this place - and I mean we FLED. THAT was a first. BELIEVE the negative reviews. Here are the details.
CHECK IN/THE LOBBY:
Terrible first impression. Outdated/messy. The woman in this "lobby" was not welcoming & never even cracked a smile. Upon check in she informed my husband and I that a "security deposit" was required. When I made the reservation (with her) over the phone I was not told ANYTHING of the kind! But now we were being told: $100 security deposit for paying cash and if we pay by credit card - there's a $40 security deposit. The deposits are refunded after final "room inspection." WHO DOES THIS? Not even the finest hotels! I peeked into the restaurant (off the "lobby") which didn't resemble the website photos at all. More like a musty smelling, run down bar.
Our first room was a balcony twin with a view of the Hudson. I noticed right away something that another reviewer said: the doors don't close properly, because we had a hard time getting into the room. The doors to the room & the balcony have to be tugged HARD to open - and SLAMMED hard to close.
The rug looked clean and the beds looked comfy so I sat down. THE COMFORTER AND THE SHEETS WERE WET - AND I MEAN WET. ON BOTH BEDS. I was grossed out. I ran to check the Bathroom . . . you guessed it - TOWELS: WET.
Upon calling reception I was told that "the maintenance man" would come up. Maintenance man shows up - holding a pile of sheets & states that housekeeping went home and he "does not change sheets." "Neither do I," I replied, "Not when I'm on vacation and I'm paying this price for a room!"
Long story short: they moved us to a "renovated room" because not a person there would change the sheets. (I'm very sorry I didn't get photos of the filthy, stained tub in this bathroom before we moved.)
Ground floor, view not as great - but the sheets and towels are dry. Room is far from "renovated" but it is nicely painted. While I'm unpacking my husband goes directly to pool - which looks refreshing. Upon unpacking I find a small bloodstain in a dresser drawer, dirty windowsills with dead bugs & finally "white yucky looking stuff" on the black-splash of bathroom sink. At that point I decided to keep my clothing IN my carry-on. Tub/shower newer than last room but still not up to par as far as cleanliness. Now I am really GROSSED out. How can I bathe/sleep here? For my husband's sake I will try! I put on my bathing suit and walked to the pool.
Now that I"m standing in the pool area I can see what did NOT show in the pictures: a Thruway beneath us - and THEN the view of the Hudson! (GOOGLE it - you will see!)
The water looked clear & refreshing. Upon entering & grabbing the hand rail - it wobbles and tilts over to the side. Rust fragments float away. OK, that's broken! I look down. There is dirt all over the pool floor, some sort of disgusting imbedded stains & bugs floating around. I decide to stay on the top step & wet my feet. My husband swims over and he's kind of grossed out too. We get out of the pool & sit at a table to gaze at the view.
Unfortunately it's the exact opposite of tranquil with all the HORNS honking, train whistles blowing & vehicles racing past. I thought of my own peaceful backyard. I looked down to scratch an itch on my leg - and spotted large groupings of tiny ants milling everywhere on the old, cracked cement. EWE!! I am totally sickened!
As if to put the icing on the cake a variety of work trucks (fencing, landscaping etc) barrel into the parking lot and park directly in front of the ground floor rooms - promptly blocking the last good thing: the view of the Hudson. Upon making inquiry of teenaged "lifeguard" we found out that they were in fact staying overnight. This was ONE thing that wasn't the owner's fault - but it ruined the last good thing - the view - and so there was NO reason to stay here any longer and we marched to the office to check out.
To their credit the nice boy who was now at the front desk was pleasant & checked us out/issued a refund without any problem - as 3 more enormous trucks pulled into the parking lot. Two thumbs down on all counts - and if I had more thumbs I'd point them down as well.
- Official Description (provided by the hotel):
- The newly renovated Inn on the Hudson has 53 comfortable rooms overlooking the majestic Hudson River. A continental breakfast is offered every morning and lunch and dinner is served in our own Henry's on the Hudson Restaurant. The Inn is located only 1 hour away from Manhattan and just 15 minutes from West Point. ... more less
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- Also Known As:
- Inn On The Hudson Hotel Peekskill
- The Peekskill Hotel
- The Hotel Peekskill