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“Horrible” 1 of 5 bubbles
Review of Inn on the Hudson

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Inn on the Hudson
Ranked #2 of 2 Hotels in Peekskill
Bristol, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible”
1 of 5 bubbles Reviewed May 29, 2011

Asked for non smoking, got a smoking room. The room had a terrible odor and we had to spray freshner everywhere, the carpets where terribly dirty and,worn, small fridge on the floor with a very small microwave on top of it. the tv was about 10 yrs old real small screen on top of the dresser, and, only had about 10 channels. No coffee maker. The balcony railings where held together with a square piece of wood and a hing (unsafe). The pool was closed ( we where told it was opened) (80+ degree weather) which was very dissapointing, continental breakfast was absolutly horrible. At night alllll you heard where the trains go by every hour blowing their horns. In all the place is disgusting. Was supposed to stay 3 nights but left after 1 night night. We expected to find a fabulous place when we looked at the web site but, very disceiving. for what they charge per night I could have stayed in a 5 star hotel elsewhere......

  • Stayed May 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank sher1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innonthehudson, General Manager at Inn on the Hudson, responded to this review, June 1, 2011
The written comment cards we receive daily from our guests are overwhelmingly positive. It seems only the negatives make it on the internet.

However, we do apologize to the guest for assigning them a smoking room. We admit the mistake, however, if they would have returned to the front desk and voiced their concern, we would have happily tried to fix the problem by upgrading them or giving them a full refund, if they were not totally satisfied. We were never given the opportunity for service recovery.

As for the TV channels, we provide 42 satellite channels free to the guest. They include local channels, sports, news, movie and a variety of other channels.

As for the train, the trains do run along the river. To provide the million dollar views that we do, we are near the river.

As for the pool, it was closed on Friday because we were wating to be sure our anti-vortex drain cover was not on the national re-call list that closed many pools across the nation Memorial weekend. Our pool was opened the next day on Saturday for the rest of the summer.

As for the railings, only the old inside railings between the rooms are temporarily secured, but safe as we finish up a 3/4 of a million dollar renovation. The railing system that protects our guests from the front edge is brand new and fully secure and safe. We are awaiting delivery of the inside rails to complete that segment of the renovation. Also part of the renovation is our guest rooms. Not all of our guest rooms have been completed as of yet, but the new guest room design is as stunning as our views.
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Rochester, NY
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed May 2, 2011

Room was bare bones. Heat worked erratically, and front door lock stopped working. Everything was fixed when reported, but had to have heat fixed twice in two days! Beds are doubles and not queens. And "beautiful view" advertised includes a nuclear power plant! Railroad runs day and night, blowing its whistle and walls are paper-thin so you can hear people in next room plain as day.

  • Stayed May 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ErinDwyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed May 2, 2011

I read the reviews and thought people are so mean, how bad can it be. We were going to a wedding nearby and didn't want to drive back to Rockland County, so we book a room for the night. First of all, w got THE WORST room. The Inn boasts beautiful views and terraces... we had neither! Their own restaurant was blocking any view we might have had from our TINY window. Then I was afraid to put down my stuff or sit anywhere... the dirt and dust was making me ill. I checked under the sheets for bedbugs.... I didn't find any but i did find pubic hairs and other dirt and got grossed out. We were getting ready for the wedding reception there, but I didnt even want to take a shower. So we got ready, went to the party and after the wedding, we packed up our stuff and checked out. I must tell you I have NEVER done this before. We didn't want to have to drive home after having a few drinks, but i was willing to take the risk not have to sleep there. Don't go!

  • Stayed April 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Macattack118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innonthehudson, Manager at Inn on the Hudson, responded to this review, May 20, 2011
Mangement and the owners take all reviews very seriously and we find this review very concerning. Our housekeeping staff takes great pride in their work and consequently were very shocked and upset with this review. However, we did revisit our room cleanliness procedures again and thoroughly inspected all the rooms with our housekeeping supervisor. In addition to note we deep clean and perform room maintenance on average two rooms per week. All the furniture from the room is removed during this process, so as to not just clean around the furniture. In additon, we have a contract with a top rated pest control company that treats our rooms and property on a regular schedule and a specially trained canine inspects our rooms quarterly for bed bugs. Our standard is well above most chains.

What also concerns us about this review is that their were no guest during the time frame stated that complained in any way about their room and or were looking for any compensation. If they would have, then we would have offered to upgrade them, compensate them in some manor or form and if we could not have satisfied them, we would have fully refunded their money. Unfortunately, we were not given the opportunity to perform any kind of service recovery.


The Management
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Travelers are raving about these Peekskill hotels

New York, NY
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 26, 2010

We came to the Peekskill Inn for an overnight and it was fine. The view from our room was lovely. The rooms can use updating (and some of the lighting, including in the bathroom, was harsh fluorescent for some reason...) It was a little pricey for what it was, but again, it was fine and did the trick and there are no crazy complaints.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank emilyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranbury,NJ
Level Contributor
155 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed October 11, 2010

We stayed at the Peekskill Inn It is now renamed THE INN ON THE HUDSON. The hotel was in good shape, the rooms were a nice size of a older hotel, but the bathroom was small very. But the view was wonderful. Nice Free Breakfast. THE RESTURANT was WONDERFUL we had dinner both nights there. My 8 year old loved the Fish& chips kids menu with Soda & Dessert 8.00 $$$ Nice, The French onion soup was to Die for ... My husband had Filet best he has ever had perfect medium rare & Tasty & Large cut!!! We are only 2 hours away & would go back just for DINNER!!

  • Stayed October 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NJ-sunshine3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkes-Barre PA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed October 8, 2010

We have a boat at a marina on the Hudson and needed a place to stay that was close by.Called a local B and B where we had stayed before and were offered a room whose private bath was across the hall. Needless to say,we were not thrilled and especially at the price they were asking.Checked out that old standby,the phone book,and located the Peekskill Inn.The room was clean,bed and linens were very comfortable and we slept like logs.In the morning I walked over to the lobby to have the complimentary continental breakfast and was flabbergasted by the view of the Hudson River.We intend to stay again and try their restaurant which looks like fun.
Excellent value,lovely view.Only complaint is the low water pressure.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HillardHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 30, 2010

I travel about 12-15 days of the month and obviously stay at a lot of hotel rooms. I have stayed here once before two years ago and my stay was not the most pleasant. What a difference two years makes. The Mgmt. has made some positive changes not only to the exterior of the hotel but started renovating the rooms. My room was clean, comfortable and had a phenomenal view of the Hudson river. I would highly recommend this hotel.

Forgot to mention the restaurant onsite "Henrys on the Hudson" was fantastic. Had the seafood pasta dish.

  • Stayed September 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mswenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn on the Hudson

Property: Inn on the Hudson
Address: 634 Main St, Peekskill, NY 10566-2013 (Formerly The Peekskill Inn)
Phone Number:
Location: United States > New York > Westchester County > Peekskill
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Peekskill
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Inn on the Hudson 2*
Number of rooms: 53
Official Description (provided by the hotel):
The newly renovated Inn on the Hudson has 53 comfortable rooms overlooking the majestic Hudson River. A continental breakfast is offered every morning and lunch and dinner is served in our own Henry's on the Hudson Restaurant. The Inn is located only 1 hour away from Manhattan and just 15 minutes from West Point. ... more   less 
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Also Known As:
Inn On The Hudson Hotel Peekskill
The Peekskill Hotel
The Hotel Peekskill

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