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“Extremely helpful staff”
Review of Hilton Pearl River

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Hilton Pearl River
Ranked #1 of 1 Hotels in Pearl River
Certificate of Excellence
Reviewed April 25, 2014

Every member of the staff was very friendly. Everything I asked of the staff was done with a smile. They went out of their way to make sure my children and I had everything we needed and wanted. The hotel was clean. The restaurant is on the expensive side but the food is good.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Hilton Pearl River, responded to this reviewResponded May 1, 2014

Melissa R,
Smiles and friendliness - great to hear. I'm glad we left you with that impression. Despite the beauty of our property, it's our incredible team who are the reason we have been #1 in Overall Service of all Hiltons in NY, NJ, and CT for the past four years! Thanks for taking the time to share your feedback and I'm so glad you all enjoyed yourselves and found the restaurnt.
Sincerely,
William Maloney
General Manager.

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Reviewed April 24, 2014

We stayed here for a family getaway. The hotel is very comfortable and quiet, with a very nice pool and a good restaurant. The hotel has the feel of a grand old resort with views of the golf course in the back and nice landscaping. This is an excellent place to stay if you are visiting the lower Hudson Valley.

  • Stayed: April 2014, traveled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Hilton Pearl River, responded to this reviewResponded May 1, 2014

Eric H,
We're glad you and your family were so comfortable here. All the best and we hope to see you again. Thanks for sharing these comments.
Sincerely,
William Maloney
General Manager

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Reviewed April 21, 2014

We needed a quick family getaway from the bad weather, the Hilton Pearl River was an excellent choice. The facility was immaculate, the staff helpful and responsive, the pool/sauna were clean, and the food was excellent.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Onrivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Hilton Pearl River, responded to this reviewResponded April 29, 2014

Onrivera,
Glad to hear your family enjoyed their brief getaway. We hope you choose us again when you're in need of that next getaway. Thanks for sharing your comments.
Sincerely,
William Maloney

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Reviewed April 21, 2014

I stay here almost weekly for business and have never had a unsatisfactory experience. Beautiful grounds for a morning walk! Staff is always helpful and accomodating. Rooms are very comfortable. Nice to have a restaurant/bar on site, and room service! What a treat these days.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Judith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Hilton Pearl River, responded to this reviewResponded April 28, 2014

Judith H,
It's terrific to hear from a satisfied loyal guest. We're glad we can be your home away from home when business takes you on the road. Be sure to try the new Spring/Summer menu at Two Henrys on your next stay. Clearwater Tavern has an updated bar menu as well. The seasonal dishes are fantastic.
Sincerely,
William Maloney
General Manager

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Reviewed April 19, 2014

I had an overnight stay at this hotel. It was a decent hotel but what really stood out for me was the friendly staff. Every one from the check in to room service to breakfast the next morning was warm and friendly. I was very impressed.

  • Stayed: April 2014, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank CAustralis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Hilton Pearl River, responded to this reviewResponded April 28, 2014

CAustralis,
It's always satisfying to read a review that calls us friendly. We try our best. Thank you for taking the time to share your comments and we hope you choose us the next time you're in our area.
Sincerely,
William Maloney

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Reviewed April 18, 2014

I was so impressed with this hotel. The service was completely Top Shelf! From the moment we checked in until we left everyone was extremely friendly and accommodating. Our room was overlooking the back of the hotel ... a perfect view of the golf course.

Room Tip: I don't think any rooms have a bad view, but I am especially fond of the golf course view.
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  • Stayed: April 2014, traveled as a couple
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Thank OldBull2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Hilton Pearl River, responded to this reviewResponded April 28, 2014

OldBull2,
Excellent. The experience you had is what we aim to deliver to all our guests. We hope to see you again soon.
Sincerely,
William Maloney

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Reviewed April 15, 2014

The wedding itself was wonderful however the cocktail hour was so crowded for 230+ guests. There wasn't enough room to sit, no place to put your plate and munch, so my hubby & I had to hold each other's drinks so we could have a bite. Roving waiters with horderves were hard to find Time between cocktail hour & dinner was 3 hours & we were starving. Appetizer was ice cold.

Stayed over. Rooms nice, but bath wallpaper needed replacing or cleaning (lots of toothpaste stains.) Bed comfy.

  • Stayed: April 2014, traveled as a couple
    • Location
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Thank Ricki21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Hilton Pearl River, responded to this reviewResponded April 28, 2014

Ricki D,
Thanks for the great comments about the wedding and we will look into your comments about the cocktail hour. We typically exceed expectations with the entirety of our catered special events. Glad you found the bed "comfy" as well. Again, thanks for taking the time to share your comments.
Sincerely,
William Maloney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Pearl River

Address: 500 Veterans Memorial Dr, Pearl River, NY 10965-3209
Phone Number:
Location: United States > New York > Pearl River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pearl River
Price Range: $152 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pearl River 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Pearl River is located on 17 wooded acres just 20 minutes from Manhattan and bordering Bergen County, NJ. Our hotel's design, reminiscent of a country French mansion, and location have earned us the nickname "The Chateau in The Country near The City." We are proud to be a family-owned and operated business and to be recognized for "Best Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for the past six years. ... more   less 
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Also Known As:
Hilton Pearl River Hotel Pearl River
Hilton Hotel Pearl River

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