We recently stayed at this hotel. I am a Hilton Honors member, so frequently stay in HIltons. I must say, when we checked in on a Sunday afternoon, the staff at the front desk was very pleasant and stated out room was ready, so up we went. Entering the room, I noticed food particles on the floor and used tissues in the bathroom. When I contacted the front desk, they stated they would send someone up. We waited in the hall and a supervisor of some sort appeared within minutes with one of the cleaning staff. He was very unpleasant and we felt very uncomfortable for complaining. The room was quickly vacuumed and the garbage emptied. During our stay, the hallway, which was noticeably littered was never cleaned. We were very surprised; cleanliness was not up to the standard we've found in other Hiltons.
- Official Description (provided by the hotel):
- The Hilton Pearl River is located on 17 wooded acres just 20 minutes from Manhattan and bordering Bergen County, NJ. Our hotel's design, reminiscent of a country French mansion, and location have earned us the nickname "The Chateau in The Country near The City." We are proud to be a family-owned and operated business and to be recognized for "Best Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for the past six years. ... more less
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- Also Known As:
- Hilton Pearl River Hotel Pearl River
- Hilton Hotel Pearl River