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“Underwhelmed by Not-So-Dolce Palisades”

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HNA Palisades Premier Conference Center
Ranked #1 of 1 Hotels in Palisades
Libertyville, Illinois
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Underwhelmed by Not-So-Dolce Palisades”
Reviewed June 26, 2013

More like a glorified dormitory than a fine resort/conference center. I arrived on a 90+ degree day, craving a swim, only to find out that the pool was closed down. There was no offer of a hotel credit or an agreement with a neighboring hotel with a pool.
I asked about getting a pedicure in their spa, and was referred to a place down the street (outside of the property), that turned out to be closed on Mondays.
There was no terry cloth robe in my room, no refrigerator, and no safe.
The conference space was excellent, the food quite good, but I would not return.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EBJ99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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US
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed June 24, 2013

I must be on another planet because I read these reviews and I don't recognize the hotel.
Theoretically, it is pristine. In actuality, I have the window open and there is a loud train that is coming through at 2:00 and 4:00 in the morning and I have not slept for 2 nights. This in an empty hotel because the barely literate desk person could not articulate the trade offs. The tub was stopped up washing my feet ankle deep with the dirt of countless showers past. The rugs are tired, the chair is saggy and features a Velcro strap on top because the pillow is so pressed down it doesn't even approach the top of the chair any more.
With pristine like this it makes me long for Manhattan.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FUNANDGAMESTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Level Contributor
172 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed June 24, 2013

Wow! What a great place. It is a business hotel but very friendly and reasonably priced. Around a $100 per night. Kids under 18 cannot use the pool. Rooms are very large and the beds are great. They had the rollaway set up for us upon arrival.Now that is service. Jahida behind the desk was excellent. Hard to find the hotel in the dark, GPS takes you to a sub-division. Look for the IBM sign.

Room Tip: 3 great tips for this area. #1 eat at the hamburger stand down the road, you won't regret it...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichiganTrevor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 29, 2013

The hotel property is out of this world. As a NYC resident, was looking for a quiet few days this was amazing. Only complaint is the size of the beds. For a couple, queen sized is not that spacious. They should have a few rooms with larger beds, I would pay extra for a better night's sleep.

The furniture is a bit dated, but rooms are impeccable.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank benmoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
108 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 28, 2013

Most area hotels were booked and I noticed Dolce Palisades on line for a value price.

Hotel is very different and not for all travelers. Designed originally for IBM VIP's and currently a conference center and meeting venue the rooms were similar to college dormitory rooms rather than modern hotel accomadations. The rooms could use an upgrade as the furniture is dated; but they were clean and comfortable. The grounds are well maintained and very beautiful. Front desk staff friendly and helpful.

On sight restaurant offers a terrific breakfast buffet at a reasonable price. Waitstaff very good.

Overall a positive experience.

Sight offers walking trails, inside pool (with lanes for laps), basketball, handball. Friendly bar with pool tables and ping pong.

Again, a college dorm atmosphere and feel.

Highly recommend for a business looking for an all enclusive location for a conference.

Would think a delightful venue for a wedding reception or rehearsal dinner.

Room Tip: Long walk to rooms from lobby and a long walk to parking lot plan ahead.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Savannah2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
Level Contributor
127 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 23, 2013

We had a 2-day company meeting here and I was surprised at the cleanliness and overall sprawling format of the grounds and meeting rooms. The room itself was a surprise with plenty of space, nice big picture window and very clean!

The meeting rooms were numerous, and most rooms were very spacious. The main meeting room with 3-large-projector screens insures noone misses the presentation content. Really top-notch technical setup.

The grounds are beautiful - it's a very nice 'breath of fresh air' to get away from the typical office meeting space and it felt a little like a 'retreat'.....at least as close as any company can get to that with cutbacks & restrained budgets! It was refreshing to wak to the view & the river and well-groomed grounds!

Restaurant was decent food, but the buffet style meant waiting in line for the popular items - this can quickly shave 20 minutes off a 1-hour lunch. Formal dinner on 2nd meeting night was excellent food and staff was very attentive.

Parking is a short walk, fine if the weather is agreeable but if it's rainy or cold this prove an issue (especially for us ladies whan we are trying to stay put-together for all-day meetings)! They do have valet parking, but the space looks limited - there was no charge (I beleive it was included with our meeting/group rates?) but the valet genuinely appreciated a couple bucks each run.

As a side not for Starbucks addicts - there is a drive-through location 1.9 miles away, a very quick drive even in "rush hour" times.....a Panera is right across the parking lot & a Walgreens as well.

Room Tip: Ask for a room closer to the elevator to minimize your walk, or, a room at the far end for more priv...
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  • Stayed May 2013, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank hodels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
256 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed May 9, 2013

Facility is excellent, up to date, spacious and in a beautiful wooded secluded setting. The food is good, I would say more time spent on food presentation then the actual taste. Parking is some distance from entrance but not a big deal. Work out room is excellent so bring your workout clothes if your their on training.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HNA Palisades Premier Conference Center

Property: HNA Palisades Premier Conference Center
Address: 334 Route 9w, Palisades, NY 10964-1200 (Formerly Dolce IBM Palisades)
Location: United States > New York > Palisades
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Palisades
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — HNA Palisades Premier Conference Center 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Located in Rockland County, NY just 12 miles from the George Washington Bridge, 20 minutes from Westchester County and within 30 miles of five airports: Kennedy, LaGuardia, Newark, Teterboro and Westchester, the HNA Palisades Premier provides an exceptional backdrop for meetings in New York. We are also accessible by bus at the Palisades stop. Free transportation from the bus stop to our location is available. HNA Palisades Premier, a 2015 TripAdvisor Certificate of Excellence Winner presents the highest-quality facilities and most up-to-date technology including 48,000 square feet of meeting space. Each of our 43 purpose-designed conference rooms create the perfect learning environment for strategic planning, management development, product launches and training. We also host executive retreats and team building. Whether you are planning a celebration, wedding, special occasion, bar/bat mitzvah, or even planning an event nearby, stay with us... we offer a special group rate. ... more   less 
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Also Known As:
Dolce Ibm Palisades Hotel Palisades

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