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“Horrible for business travelers - HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!”
Review of JFK Airport

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JFK Airport
Ranked #1 of 5 Hotels in Ozone Park
Reviewed April 8, 2010

I am here now and am checking out just as soon as I possibly can.

After a long day of travel from Los Angeles, I arrived at the hotel at about 1:30 am.
I found Cynthia at the front desk to be slightly impatient in her mannerisms toward me.
I was given room 314. When I got settled I plugged in my cord for my laptop - the cord only, not the laptop itself - and it blew an electrical circuit in for the power in the room (except for the bathroom)
I called and Cynthia said she's send "security" up to look at it.
Security? For an electrical problem? Okay then....that should have been my first clue.

So Mr. security arrives and entered an electrical closet in the corridor and proceeded to flip a bunch of breaker switches, all the while mumbling that he didn't understand what the problem was. After about 10 minutes of flipping switches in the closet, the power came back on. Great! About a minute later the power went out again in that part of the room.

So here it is, 2am, I am exhausted but I gather all my belongings and head to the front desk to ask for a different room. Cynthia informed me that, 'I don't have any more rooms".
So I asked for a refund and to have her call me a cab so I could go somewhere else. After a few more minutes of Cynthia looking in her computer, she was able to "find" a suite at an additional cost and tersely let me know she would upgrade me to a suite because she "had no other choice" and "I don't know what else to do".
When I made it clear I would not be paying the extra amount for a suite, she made me feel as if she was doing me a favor by upgrading me to the suite without charging me the difference. And just so you know, the suite is simply a larger room with a couch chairs and a desk. We're not talking spa here. I just want to know why they have a desk set up when they have to know that anyone with a laptop is not gonna be able to use it in the rooms!

So I finally get settled again, shower and watch TV until I fall asleep about 3:30am. I didn't dare plug in my computer in the suite - which was room 309!

A couple of hours later the room telephone awakens me at 7:09 am - it is the front desk asking me if everything is okay and that they have my credit card at the front desk.
At 7:09 am??? Really? I did not appreciate that wake up call - keep in mind I am on Los Angeles time, so it was "really" 4:09 am for me. How am I supposed to be alert and ready for my business meeting after all this?

So after a long day of travel, an awful night trying to sleep and being awakened early for a stupid reason, I got up, plugged in my laptop and it happened again, - I blew ANOTHER power circuit in this room too. I only plugged in the cord, not my actual laptop. And it's an HP laptop I have taken all over the world, so I know it is not my laptop causing the electrical problem directly.

So that was it. I decided I am not staying here any more! I was supposed to stay 2 nights on a business trip but I can't even check my email, let alone get any work done!
So I called another hotel, and will be checking in later today.

I figured I'd at least have breakfast before I check out, since I hadn't eaten since the day before. The breakfast selection was lame, not much of anything left other than mini-yogurt containers and 2 small banana muffins. And this was at about 8am.

So I took "breakfast" back up to my room, repacked my belongings and went back downstairs to check out. The woman at the front desk stated the shuttle would be arriving in 12 to 15 minutes to take me back to Federal Circle in order for me to meet the other hotel shuttle I would be taking.

I waited 25 minutes, still no shuttle as promised, so I had them call me a private cab which cost me $20 just to get back to the airport - less than 2 miles away. I had a meeting time arranged with the other hotel shuttle and after what I had been through with La Quinta, I do not trust them to not ruin my travel and meeting plans.
Did I mention there is nothing within walking distance as far as decent restaurants or stores? The property is, however adjacent to a grimy looking gas station.

So thanks La Quinta, for making my upcoming business meeting today unpleasant because I feel I am not at my best due to lack of sleep and my frustration at your utter lack of professional business practices.

So, business travelers, avoid the headaches I had and book your trip elsewhere. There are a ton of other, more together airport hotels where you won't have to deal with this BS.

Don't let the pretty photos on their website fool you! The place sucks!
Just my opinion, of course.

  • Stayed: April 2010, traveled on business
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Thank yamangurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 - 329 of 360 reviews

Reviewed February 25, 2010

After being stranded at JFK Airport we were given a hotel voucher to stay at this hotel. We wanted to sleep in the airport but was pleasantly surprised to find a really nice hotel. Bed was the most comfortable bed I ever slept in a hotel. Great free breakfast in the AM.

  • Stayed: February 2010, traveled as a couple
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1  Thank sky882662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2010

We stayed at the La Quinta JFK after flying back from Ireland. Our flight arrived three hours late, and we were ready to get to bed. We took the AirTrain to the hotel shuttle pickup area, and were told that the driver should be there any minute. After 15 minutes, I called again and was told that the driver was headed back to get us. Once we got to the hotel, we checked in and were given a room on the second floor in the furthest room from the elevator. The hotel desk did have some menus for local restaurants, and we ordered pizza and chinese to be delivered to the hotel. (The area around the hotel is a bit dodgy...not safe to be walking around at night in!)

The La Quinta website had advertised that this hotel had pillowtop beds, but they were in fact memory foam beds. I have never slept (or attempted to sleep) on such a rock hard bed before. Our flight left at 7:30am the next morning, and we requested a 6am shuttle, which was prompt. However, the hotel did not have food for the continental breakfast available at that time, not even a granola bar or fruit.

All in all, I would not stay here again.

  • Stayed: December 2009, traveled with friends
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1  Thank NAUgrad2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2010

Excelent treatment, personnel always with a smile. Downside is 1 day they forgot to make the beds, but rest is just fine.

Stayed: January 2010, traveled as a couple
Thank pesr0412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2009

We checked in here at 3:00 am in the midst of a horrible experience trying to get home. Had been stranded in Amsterdam and then JFK. After having been travelling for over 36 hours, we decided to get some sleep and take a shower at an airport hotel. This hotel was WONDERFUL. It was a (very reasonable for the time) $100 for a night. The shuttle picked us up in 20 minutes. We got a warm, clean room. The person at the desk and the driver of the shuttle were both extraordinarily helpful and solicitous of our comfort. It was worth every penny for the two hot showers and the six hours of sleep.

  • Stayed: December 2009, traveled as a couple
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1  Thank FelicityRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
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Stayed: September 2017, traveled as a couple
Thank infarnal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
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Stayed: May 2017, traveled with family
Thank Mario R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JFK Airport

Address: 11126 Van Wyck Expy, Ozone Park, NY 11420-1815
Location: United States > New York > Queens > Ozone Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Ozone Park
Hotel Class:2.5 star — JFK Airport 2.5*
Number of rooms: 62
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Also Known As:
La Quinta Inn & Suites Jfk Airport Hotel Ozone Park
La Quinta Inn And Suites Jfk Airport

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