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“Clean great location near Oswego State”

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Quality Inn & Suites Riverfront
Ranked #4 of 10 Hotels in Oswego
Certificate of Excellence
Fair Lawn, New Jersey
Level Contributor
106 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Clean great location near Oswego State”
Reviewed June 13, 2014

This is our second time staying here. Rooms are clean and spacious. Breakfast was mediocre . They ran our of decaf coffee and fruit salad. Attendant seemed eager to clean up and leave so we felt rushed. Front desk was very helpful..I had left something in the fridge after checkout, several hours later front desk took the time to go up and bring down what I had forgotten. Staff is pleasant. Cost is cheaper the an the Best Western next door and really no difference between then that is worth paying the higher hotel rate next door.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momasig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
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    25
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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
ROCHESTER
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 29, 2014

I travel for work nearly every week and have stayed at the Quality Inn & Suites Riverfront a number of times over the past year. I have found the customer service to be excellent, with friendly and helpful employees throughout the hotel. My rooms have always been clean and comfortable, especially the bedding! I have always had river view rooms, which are quite pleasant. I have no complaints about this hotel, which is significant since I travel so frequently!

Room Tip: I like rooms on the top floor because they offer a lovely view of the river.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
Level Contributor
3 reviews
Reviewed May 23, 2014

We were just here one night, but it was most enjoyable. Our room had a view of the river and we very much enjoyed walking up and down the paths on both sides of the river as well as Fort Ontario the next morning.
We also appreciated the restaurant (was it GS Steamers?) which was at the hotel. We had a nice meal

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sheila E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, May 27, 2014
Thank you for the great review Sheila!

I'm very happy to hear that you enjoyed both our hotel and our community. It's a great time of year to get out and enjoy the many sites and experience what Oswego has to offer.

Yes, GS Steamers is our Bar and Grill and I will make sure that the manager and staff receive a copy of your review.

Thank you for taking the time to share your experience and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 23, 2014

Arrived in Oswego at 800 pm after a wonderful day with my wife travelling, walked into the hotel was greeted by Sharayha. She was wonderful, helpful and just a delight to have found on our trip, she arranged a room for us, printed maps to sites and talked to us about the beautiful area. Some people make you feel at home and she certainly did that for us. After going to our room which was clean and very well maintained, we went up to the pub Steamers for something to eat we were welcomed by Sarah G who gave us terrific service looking after our requests with ease and talking to us about the area. The staff of the Quality Inn Oswego NY is truly special.
we look forward to our next visit to see more of the area and stay with Quality Inn. thank you for your part in making our trip special

Room Tip: we stayed on the first floor and the room was very nice and comfortable
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaxson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, May 27, 2014
What an amazing review!

We want every guest to have a "Quality" experience but making it "Special" means that much more. We have just welcomed Sharayah back as part of our front desk team and we are happy to see her make such a great impression on our guests as she did before. A copy of your review will be added to her records and an additional copy will go to our restaurant for Sarah.

We appreciate you taking the time to compliment our staff. It is always a great experience for them to see the positive impact they have made on someones stay that they may not have otherwise seen had you not taken a few moments to share it.

Thank you again and we hope to see you soon. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, New York
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 17, 2014

This hotel is clean and comfortable. Great bang for your buck!!! The service is great, the front desk is courteous and polite. I can't thank Christopher Jones and Sharayah enough for their personal touch. They really went above and beyond to insure our comfort. I stayed here during my sons graduation, and over all this hotel was a great experience. The rooms are adequate.and I would stay here again.
Respectfully Anne Curry

Room Tip: Great no frills stay
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcstorm555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, May 27, 2014
Thank you for the kind words Anne,

Graduation weekend can be a bit stressful for everyone and at times even chaotic as parents fill our city in preparation for their kids to enter the world as educated adults. Despite all of the hustle, emotions, and activity I'm happy to hear that you found comfort in our accommodations.

Sharayah took some time to travel before returning to work for us only a week before Grad weekend. I had little doubt that she would not only acclimate quickly but also send many of our guests away smiling and I'm pleased to see an example of that here.

Thank you again for the kind words and for the few moments out of your day to share your experience with us. Oh, and congratulations on your sons graduation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed April 19, 2014

Once again a wonderful stay. Stephen at the front desk went out of his way to make sure we were happy with our accommodations. Clean,quiet and comfortable. Breakfast was fine and the ladies taking care to clean and replenish the items were lovely and do a great job. Thank you for your continued attention to old fashioned customer service.

Room Tip: It's always nicer on the river side. I would get a double Queen room if you need an extra bed.Th...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaimiMonroe_NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, May 27, 2014
Thank you for the great review!

Receiving positive feedback like yours helps push our staff to excel. In fact, our breakfast staff just attended our County Tourism Ambassador Program so they can learn more about what is taking place in our community to they can share it with our guests in the mornings. One of our staff was even a speaker because of her local knowledge and desire to promote our community.

I will make sure a copy of your comments is in each of their records and I'm sure they will read this since they make it a point to review TripAdvisor to see your comments and continue to make improvements on our services.

Thank you again and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vicksburg, Mississippi
2 reviews
Reviewed April 10, 2014 via mobile

This hotel was good for the price and distance to work breakfast could've been better the bar and restaurant were good you got what you paid for at both the rooms were clean and I worked day shift so they were cleaned when I returned from work but the bathrooms were a bit small overall it was a nice place staff were really friendly and helpful

Stayed March 2014, traveled on business
Helpful?
Thank KenDrewharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, May 27, 2014
Thank you for your review!

Because so many outage workers spend so much time on the road we don't always get 3rd party reviews about their experience. It means a lot!

We are grateful for the business plant outages and the workers bring to our community and since the typical stay duration is 6-8 weeks you're essentially living with us for part of your year. Making a positive impact during your extended stay is very important to us and I'm happy that we lived up to your expectations.

Should you return to the area please contact me directly. We have newly renovated rooms coming in to service and ideal for longer duration stays that I would like to try and assign for you.

Thanks again and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Riverfront

Property: Quality Inn & Suites Riverfront
Address: 70 E 1st St, Oswego, NY 13126-2112 (Formerly Econo Lodge Riverfront)
Phone Number:
Location: United States > New York > Finger Lakes > Oswego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Oswego
#3 Family Hotel in Oswego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Riverfront 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Quality Inn & Suites® Riverfront is ideally located with several rooms overlooking the historic Oswego Harbor. This Oswego, NY hotel is minutes from the State University of New York at Oswego (SUNY Oswego), Fort Ontario, Lake Ontario, Fair Haven Beach State Park and the Great New York State Fair.The Syracuse Hancock International Airport is 35 miles away. The hotel is within walking distance of several shops, fishing areas, theatres and a marina. Many businesses are also nearby. A variety of restaurants and cocktail lounges are located in the surrounding area.Guests of this Oswego, NY hotel will enjoy the free hot breakfast buffet in the morning. Be sure to stop by G.S. Steamers Bar & Grill, the on-site restaurant. Room service is available.Business travelers will appreciate conveniences like free high-speed Internet access and access to copy and fax services. The banquet and meeting rooms accommodate up to 100 people for most events and business functions. Competitive corporate rates are offered.All guest rooms include refrigerators, irons, ironing boards and cable television with HBO. In addition, some rooms come equipped microwaves.Whether traveling for business or pleasure, the Quality Inn & Suites Riverfront provides inviting accommodations and affordable rates to everyone visiting the Oswego area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn And Suites Riverfront
Quality Inn & Suites Riverfront Hotel Oswego
Econo Lodge Oswego
Oswego Econo Lodge

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