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“Squeaky beds” 2 of 5 bubbles
Review of Quality Inn & Suites Riverfront

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Quality Inn & Suites Riverfront
Ranked #3 of 10 Hotels in Oswego
Certificate of Excellence
Baltimore, Maryland
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Squeaky beds”
2 of 5 bubbles Reviewed July 9, 2013 via mobile

The hotel location is near the river and convenient to Oswego town center. The rooms could use an upgrade but they are clean. However the beds were terrible... So squeaky that we would wake ourselves up at night at each movements... Definitely need to upgrade the spring boxes! The breakfast wasn't all that. I have definitely had better at others Quality Inn. Overall ok, but a bit pricey for the poor night of sleep we got.

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank julesvoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    69
    60
    24
    5
    1
See reviews for
64
34
9
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Rochester, New York
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 8, 2013

My daughter and I stayed here for two nights over the weekend. The rooms are very clean and spacious. They are a bit dated and were starting to show some wear. The bathroom was small - however it was very clean. We had a room with a view of the river which was nice and the window in the room opened which I liked for the fresh air. The location is great - walking distance to most everything. The breakfast was good - the usual for a continental breakfast. We had a group rate so we only paid $99 per night which I felt was a good value for a clean, comfortable room.

Room Tip: Ask for a room on the 5th floor with a river view.
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank suemac73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 6, 2013

My wife and I spent two nights over the Independence Day holiday. The staff was helpful and friendly. The room was spacious, clean, and well maintained. The hotel was very nice. Overall a solid experience

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rsinc25MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, July 8, 2013
Thank you for your review and for staying with us during the holiday weekend!

We hope you consider us for any future plans in Oswego. We'd love to show you some of our ongoing property improvements.

Thank you again for the kind words which we will share with our staff! Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairport, New York
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed June 17, 2013

I actually had two rooms here over the weekend. A King Suite and a Standard 2 Queens.

The king suite was clean but definitely needs to be updated. The carpets are very old and should be replaced. The bathroom (especially when compared to the other room) also needed to be updated. The beds were comfortable

The Standard appeared to have some recent updates and was in better condition.

The location is superb, you can walk to everything except SUNY Oswego.

Service and Staff are A+. Very helpful. The breakfast is comparable to other hotels, On the plus side they have 3 waffle irons so no waiting. The coffee is quite good.

For this level of hotel I would rate them excellent and would stay again. The rooms are a bit on the expensive side for this level of hotel, but supply and demand are in effect here. If this were a more competitive city (hotel wise), these rooms would go for about $80.

Room Tip: Room 104 is updated, Room 201 is not.
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  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thetuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, June 22, 2013
Thank you for the review!

Unfortunately you caught us during our renovations. As you noted, room 104 had renovations completed a couple of months ago and will be the standard for rooms throughout the hotel (carpet, wallpaper, molding).

We have had to delay the completion of renovations until after peak season but our other rooms will be brought to the new standard soon so we thank you for your patience. We should also have a redesigned lobby and other updates in the fall.

One area that we can excel in until then is service so I'm very happy to hear that our staff met your expectations! We hope to see you again soon so you can experience the changes on our property. If you make it back before our renovations are complete I would suggest our Deluxe Suites and 1st floor rooms since you like the new style.

Thank you again and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 16, 2013

I was working in Oswego, Unfortunely, we got rained out.This place was a Ray of sunshine. Sharayah was working at the front desk, she took GREAT Care of me ! She provided me with information about local attractions, and places to eat. The food at the Bar located in the hotel was GREAT ! Great Stay, Great Value !!!

Room Tip: The Riverside is Wonderful !
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  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mudhead9989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, June 22, 2013
Thank your for the "GREAT" review!

It's unfortunate that your plans changed due to weather but we're happy that we could be the port in the storm. I'm very pleased our staff took care of you and her performace/ your review will be noted in her records and our owners will be copied on her performance. I will also make our head chef aware of your great review.

Thank you again for taking the time to compliment our Guest Services Agent! We hope to see you again and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Hill, Tennessee
Level Contributor
7 reviews
5 of 5 bubbles Reviewed June 3, 2013 via mobile

I travel for business every week. I stay in muliple Hotels every week. The respect & service I have received while staying here has been exceptional. If my travels bring me this way again, I will be staying here again! Great people, great location (on the banks of the Oswego River as it feeds into Lake Ontario!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank butterkee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, June 5, 2013
Thank you for the great review! As a frequent traveler I hope that we can always ease your mind on your business trips by giving you one less thing to worry about. I'm very happy to hear you enjoyed your last stay and make sure you enroll in Choice Privileges (if you haven't already) so you can earn points for your stay as well as any promotional points that are offered.

Safe travels and we hope to see you in Oswego again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winooski, Vermont
Level Contributor
3 reviews
5 of 5 bubbles Reviewed May 23, 2013

The staff was extremely friendly - to the point of housekeepers seeing us heading to the elevator from the other end of the hall and holding the door for us - to allowing us to keep our catch from Lake Ontario in the hotel freezer. We had a problem with the light between our beds, reported it and it was fixed when we returned a couple of hours later. Because we needed to leave the hotel early for our charter fishing trip, the night clerk fixed us a "to go" breakfast since the continental breakfast didn't officially open until later. The restaurant is very good, with lots of choices, indoor and outdoor seating and a beautiful few of the river.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank onionriv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at Quality Inn & Suites Riverfront, responded to this review, May 24, 2013
Thank you for the great review! It sounds like all of our staff met your expectations which we hope is always the case but great to hear all the same. I will make our property owners aware and I have already shared your experience with our staff so they see what a positive impact they make on our guests.

I'm not sure if this was the party of four that I grabbed breakfast for but if so I'm sorry to hear that the following day was rainied out for you. We are always here though so when we have better weather we would love to have you stay with us again!

Thank you again for the great review and safe travels/ happy fishing!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Riverfront

Property: Quality Inn & Suites Riverfront
Address: 70 E 1st St, Oswego, NY 13126-2112 (Formerly Econo Lodge Riverfront)
Phone Number:
Location: United States > New York > Finger Lakes > Oswego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Oswego
#3 Family Hotel in Oswego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Riverfront 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The Quality Inn & Suites® Riverfront is ideally located with several rooms overlooking the historic Oswego Harbor. This Oswego, NY hotel is minutes from the State University of New York at Oswego (SUNY Oswego), Fort Ontario, Lake Ontario, Fair Haven Beach State Park and the Great New York State Fair.The Syracuse Hancock International Airport is 35 miles away. The hotel is within walking distance of several shops, fishing areas, theatres and a marina. Many businesses are also nearby. A variety of restaurants and cocktail lounges are located in the surrounding area.Guests of this Oswego, NY hotel will enjoy the free hot breakfast buffet in the morning. Be sure to stop by G.S. Steamers Bar & Grill, the on-site restaurant. Room service is available.Business travelers will appreciate conveniences like free high-speed Internet access and access to copy and fax services. The banquet and meeting rooms accommodate up to 100 people for most events and business functions. Competitive corporate rates are offered.All guest rooms include refrigerators, irons, ironing boards and cable television with HBO. In addition, some rooms come equipped microwaves.Whether traveling for business or pleasure, the Quality Inn & Suites Riverfront provides inviting accommodations and affordable rates to everyone visiting the Oswego area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Quality Inn And Suites Riverfront
Quality Inn & Suites Riverfront Hotel Oswego
Econo Lodge Oswego
Oswego Econo Lodge

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