I stayed in this hotel about 3 weeks ago for a conference that I attended. Unfortunately, a bed bug was discovered in my bed. I am now having issues in my home with bed bugs as I have developed 10+ bites on both of my arms since my stay. My dermatologist confirmed that they are in fact insect bites and based on the fact that I traveled in the beginning of the month, that they could be bed bugs. I had a K-9 unit in my house & room and the dog found evidence of the bugs. A positive side to this was that the management and general manager acted fast by refunding my night's stay, however, the manager said that he exterminator confirmed that it was not a beg bug and that no bugs were found in my room or bed. After I replied back saying that my exterminator said that it was a bed bug by the photo....the manager never emailed me back.
I normally NEVER write bad reviews because I always enjoy my stay. I have worked in the hospitality industry for many years and I understand that sometimes things go wrong but just to be safe....if you choose to stay here...check the bed. It just seemed all to suspicious that after I said it was a bed bug the manager stopped responding.
- Official Description (provided by the hotel):
- This riverfront Oswego, New York hotel offers breathtaking views of Oswego Harbor and Lake Ontario located less than one mile from Sunny Oswego. Nestled along the Oswego River at the estuary into Lake Ontario, the Best Western Captain's Quarters features picturesque views of the Oswego River and a friendly service-oriented staff. Guests staying at this riverfront hotel will be close to a variety of recreational activities including charter fishing and ice hockey. ... more less
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- Also Known As:
- Best Western Captain`s Quarters Hotel Oswego
- Best Western Oswego
- Oswego Best Western
- Best Western Hotel Oswego