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“Business Traveler”

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Best Western Plus Oswego Hotel And Conference Center
Ranked #2 of 10 Hotels in Oswego
Certificate of Excellence
GreenLeadersGold level
Nesbit, Mississippi
1 review
“Business Traveler”
4 of 5 bubbles Reviewed April 14, 2013

The hotel and room was exceptionally clean and the bed was very comfortable. I had a balcony room facing the river and was able to sleep with the door open each night-some of the best sleep I've had in a long time. Somehow, even with the heat off the room didn't get too cold. All of the staff were very friendly and helpful. Would actually like to stay there again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dav43916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
    159
    95
    32
    11
    7
See reviews for
130
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chatham, New York
1 review
5 of 5 bubbles Reviewed April 1, 2013

I have stayed at this hotel twice, when in town to attend programs at SUNY Oswego with my daughter. The hotel is situated on the Oswego River and half the rooms have balconies and river views. I made my reservation through AAA, and I was given a room with a river view during both of my stays. The decor is beautiful, and the beds are comfortable. The rooms were quiet even though both of the times I stayed there the hotel appeared full. Every staff member provided excellent customer service. The hotel is located right in the city, and you can walk to restaurants and stores, etc. The hotel has a pool. The Quality Inn next door has a full restaurant. I plan on staying here again whenever I visit the area.

Room Tip: Ask if any river view rooms are available.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review, April 3, 2013
Thank you for taking the time to comment on our beautiful property. We work very hard to offer the best accommodations and service in our area and it is nice to hear our guests tell us that we are succeeding!

Thank you again.

Tracey Hawthorn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 24, 2013

What a wonderful place to stay! The view was beautiful. In the lobby area you have a river view and the same in the breakfast area and my room had a balcony witch is nice when the weather is nice. The breakfast was good. You had a choice between eggs and sausage to cold cereal the breakfast attendant had a nice smile on her face the whole time and seemed to really enjoy her job. The front desk staff was very helpful and very nice and we were always greeted with a smile. I recommend this hotel to anyone that visits Oswego you will have a very joyful visit

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann4393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review, April 3, 2013
So glad to see that you enjoyed the wonderful views that the Best Western Plus Hotel has to offer! We are happy to report that nearly all of our guest rooms overlook the Oswego Harbor and Lake Ontario.

Thank you for commenting on our amazing staff - they all work very hard to extend the highest level of customer service!

We look forward to your next visit!

Tracey Hawthorn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 18, 2013

The hotel is verly clean. The beds were very comfortable. Staff was very friendly and helpful. There is a hotel right next door where you can order food, but you have to go pick it up. It was very good. We also went to a local Deli/Cafe and bakery, recomended by the hotel staff, that had a great menu for soup and sandwiches. It was called Port City.

The breakfast was good. They offered a lot of different options. They have fruit, bread products, cereal, waffles, and a few hot choices that I didn't try. It was enough to get you a simple morning meal. Just don't expect gourmet....it's free. But it was clean and well stocked.

I really like this hotel. It was my second stay there and would definately stay again.

Room Tip: I think all rooms would be fine. They all overlook the lake. There is a walking trail right behind...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlesiaHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review, March 20, 2013
Thank you for taking the time to comment on your stay! We appreciate hearing from our guests. We are excited to announce that our Breakfast area will soon undergo a major renovation and expansion! Hopefully you will be back soon to enjoy this upgrade. Let us know what you think!

Thank you again.

Tracey Hawthorn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Island, New York, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 16, 2013

I have stayed in Oswego hotels for years on business trips. I have been to them all and this is
the best one in the area. They just finished a big addition onto the property and it is really nice. Great fitness facility and morning grab and go breakfast bags a big plus.

Room Tip: Try to get a river view room.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review, March 18, 2013
So very glad you enjoyed your stay with us. Great news - thanks for letting us know through your feedback. Our amazing views of the Oswego River and Lake Ontario are the best in town and we are happy to hear you enjoyed that!

We hope that you have the opportunity to visit again soon.

Tracey Hawthorn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fair Lawn, New Jersey
Level Contributor
106 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

In general the hotel was great. Rooms were spacious and clean. There were several issues though. I needed to use the room for business purposes. There was only one phone in the room that when I needed to use it by the desk area I had to unplug it from the night stand and relocate it. The room should have 2 phones in it. when tried to use it to make a toll free business call it did not work. Front desk could not assist with the issue. We left the room at 10am and made sure to take off the "do not disturb" sign so the room could be cleaned. When we returned at 6pm the room was not cleaned at all. Front desk did offer to have someone come at that time. We chose not to and at the end of the stay we were compensated with a discount off the 1st night stay.
the continental breakfast which was included in the room fee was really great. Lots to pick from like: make your own waffles, fresh fruit salad and whole fruit, variety of cold cereals and oat meal, yogurt, toast, bagels, pastries, pancakes, sausage patties, juice, coffee, tea. Place was well taken care of. Front desk staff was very pleasant and accommodating . Had I had more time I would have liked to use the pool and fitness area.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank momasig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review, March 18, 2013
Please accept our apologies for the oversight of our housekeeping staff. We try to get it right 100% of the time and we take it very seriously when we fall a bit short. Thank you for taking the time to express your comments on Trip Advisor.

We look forward to your next visit!

Tracey Hawthorn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homer
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

Very nice hotel. Loved the pool and the hot tub, room and bathroom were comfortable and clean.
Only spent a short amount of time there as we arrived late and left upon waking. Only negative was finding our way around the back entry. Lack of signage made it a little confusing.
Room had a very nice view of the harbor. Would definitely consider going back there again to stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review, March 18, 2013
Thank you for choosing the Best Western Plus Captain's Quarters Hotel. We are very happy to see that you enjoyed your stay and we look forward to serving your lodging needs whenever you are in Oswego! Thanks again!

Tracey Hawthorn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Oswego Hotel And Conference Center

Property: Best Western Plus Oswego Hotel And Conference Center
Address: 26 East First Street, Oswego, NY 13126-1113 (Formerly Best Western Plus Captain's Quarters)
Phone Number:
Location: United States > New York > Finger Lakes > Oswego
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Oswego
#1 Green Hotel in Oswego
#2 Business Hotel in Oswego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Oswego Hotel And Conference Center 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
This riverfront Oswego, New York hotel offers breathtaking views of Oswego Harbor and Lake Ontario located less than one mile from Sunny Oswego. Nestled along the Oswego River at the estuary into Lake Ontario, the Best Western Captain's Quarters features picturesque views of the Oswego River and a friendly service-oriented staff. Guests staying at this riverfront hotel will be close to a variety of recreational activities including charter fishing and ice hockey. ... more   less 
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Also Known As:
Best Western Captain`s Quarters Hotel Oswego
Best Western Oswego
Oswego Best Western
Best Western Hotel Oswego

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