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“Great setting, good food, and excellent service”

Alex's on the Water
Ranked #5 of 88 Restaurants in Oswego
Cuisines: American, Italian
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Late Night, Breakfast, Outdoor Seating, Reservations
Description: ESTABLISHED IN OCTOBER OF 2013, THE BROADWELL HOSPITALITY GROUP WELCOMES YOU TO ALEX'S ON THE WATER, CENTRAL NEW YORK'S NEWEST AND MOST PICTURESQUE RESTAURANT AND LOUNGE. OVERLOOKING OSWEGO'S HISTORIC HARBOR AND BEAUTIFUL LAKE ONTARIO, ALEX'S PROVIDES THE PERFECT CASUAL SETTING FOR YOUR NEXT MEAL OR FAVORITE COCKTAIL. PATRONS OF ALEX'S ON THE WATER ENJOY AN EXQUISITELY DESIGNED DINING AND BAR AREA WITH BREATHTAKING WATERFRONT AND SUNSET VIEWS, FROM WITHIN, OR BY WAY OF OUR EXTERIOR PATIO SEATING AREAS. SIMPLY DOCK THE BOAT ALONG OUR EXPANSIVE RIVER FRONTAGE OR MAKE THE TRIP WITH YOUR FAMILY TODAY AND EXPERIENCE WHAT EVERYONE IS TALKING ABOUT - ALEX'S ON THE WATER! Recently awarded TripAdvisor's CERTIFICATE OF EXCELLENCE for 2015!
Reviewed July 6, 2014

We had a party of 10 for dinner last night. All in all it was a good experience. The food offerings were varied, the service was wonderful, especially when little things were forgotten in the rush. The staff responded well. The setting is beautiful and perhaps its greatest asset. The food was prepared with care, and was good. You'll enjoy the whole experience.

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1  Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Alex's on the Water, responded to this reviewResponded August 9, 2014

Jim,

Thank you for the kind endorsement. We appreciate your business and are very happy that you enjoyed your experience. We look forward to your next visit..

Sincerely,

Marty Galanti
General Manager
Alex's on the Water

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 - 246 of 285 reviews

Reviewed July 3, 2014

Second time here. Service is outstanding. We mentioned a food allergy and the manager came out to recommend a change because "the salad was pre-made." Bad sign. But so thoughtful on their part to take the trouble to seek us out. I had a flatbread with seafood which would hve been delicious had it not been burned. The crab cakes were short on flavor. The biggest disappointment, believe it or not, was the coleslaw, which, on our previous visit had been amazing, yet this time a flop. Extraordinary service, lousy food, wonderful atmosphere.

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Thank nannerottolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Alex's on the Water, responded to this reviewResponded August 9, 2014

We're very sorry that you did not enjoy your last visit with us. We have very recently made some changes to our menu that we believe has upgraded the quality of our offerings. We hope you'll try us again and give us more of your honest feedback.

Kind regards,

Marty Galanti
General Manager
Alex's on the Water

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Well the view is awesome the food was not good we received cold potatoes and the crab cakes were cold after complaining to another waitress walking by they did bring warm ones and warmed up the potatoes to make it right . The waitress didn't come back and check on us very disappointing. Needless to say we will not be returning

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Thank Connie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Alex's on the Water, responded to this reviewResponded August 10, 2014

Connie,

We're sorry that we didn't deliver an enjoyable experience during your visit. We have very recently changed our menu and have been fine tuning our service to help improve. Your opinion is important to us so we'd love another opportunity to serve you better. We hope to see you again.

Kind regards,

Marty Galanti
General Manager
Alex's on the Water

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Had a party of six tonight, restaurant was half full and our service and food was terrible. Manager tried to correct all our problems that should have been correct to start with, She reordered the bad and cold food and never came back to see how things were. Beverages ordered with the meal came very late and warm. This was our first time and can't see a reason to go back.

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Thank Dixster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Alex's on the Water, responded to this reviewResponded August 10, 2014

Dixster,

Thank you for your comments. We need all types of feedback and although it's never fun to read that we failed to live up to your expectations it is useful in helping us make improvements. We have very recently rolled out a new menu and hope that you'll give us another try.

Sincerely,

Marty Galanti
General manager
Alex's on the Water

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Good food, drinks and entertainment! We ate at Alex's twice on our trip. (Which says something right there!) The food was well prepared and service excellent. I really like the "small plates" menu.

1  Thank Jeanette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thawthorn, General Manager at Alex's on the Water, responded to this reviewResponded August 10, 2014

We are very happy that you enjoyed both of your visits with us. We hope to see you again if future trips bring you back to Oswego! Thanks for the business and the kind words.

Sincerely,

Marty Galanti
General Manager
Alex's on the Water

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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