We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“These people are thieves and liars. Stay away from this resort.”

No photo provided
Got a photo?
Add it.
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Oliverea
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Shangri-La at Mountain Gate
Ranked #2 of 2 Hotels in Oliverea
Reviewed July 4, 2005

My wife and I saw the online advertisement for Mountain Gate Lodge. We are both medical residents from New York, working long hours and we were thrilled to be taking a weekend holiday in the mountains. When we got to the Mountain Gate Lodge, we could not believe the discrepancy from the advertisement on the web. The grounds were dirty and run down. The pool was filthy and covered with leaves. The owner told us that the pool filter "just broke down yesterday", which was obviously a rediculous claim. We found our cabin to be disgusting. The bathroom was absolutely terrible and we were disgusted to even get into the bed. (And the person writing this commentary has stayed all over latin america in seriously rural areas). We were totally misled! So after the first night, we decided that we definitely were not staying for a second night...especially given what they were charging! When we received our credit card bill the following month...they charged us for TWO nights!!! I called them up, spoke with the owner, who told us that the charges were correct. I assured him that I would know if we stayed for 2 nights and not one. Well, I did everything possible to get our money back including calling the Better Business Bureu of that county and my Visa card provider. But the owner must have forged or copied my signature onto a different credit card receipt for the 2 day total amount. There was nothing we could do and VISA declared the charges valid. I wrote to the owner every day imploring him to return our stolen money and calling him a dishonest thief. But to no avail. We will never see that money again.
To whoever is reading this review, please do not stay at the Moutain Gate Lodge. ANYWHERE else that you can stay will provide you with a much better resort getaway and hopefully you will not be" taken for a ride" as we were. Best of luck to you...

  • Stayed: August 2002
    • Value
    • Rooms
    • Cleanliness
    • Service
14  Thank SportBikeDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (21)
Traveler rating
Traveler type
Time of year

20 - 21 of 21 reviews

A TripAdvisor Member
Los Angeles, CA
Reviewed August 18, 2003

Mountain Gate Lodge is dishonest; in fact, absolutely criminal! The manager flat out lied to us! We had a caravan of four couples with a total of six children aged 13months to 6 years between us. The grounds looked run-down with areas of over-growing grass. The "pool" had about two inches of water covered with overgrowing algea on the base. The pool gate was broken and thus a very dangerous area became quickly and easily accessible by any child able to walk (and thus fall onto an algae-covered concrete floor)! Seeing it was already nearing 8pm and getting dark, we decided on a one night stay. We told the manager we had small children and wished only to stay one night and insisted that we must have reliable AC and hot water. He assured us all these services were available in all rooms! We decided to view the rooms first and the manager let us see only one room and then gave us a set of four rooms elsewhere on the property. There was no hot water in any rooms; and functional AC in only one of the rooms. By the time we realized this, we had already unpacked many of our belongings and there was no way to address any of our children's needs (absolutely no hot or even slightly warm water and a very uncomfortably humid August without AC!). Upon our raising concerns for his dishonesty, the manager told us that all of the amenities were fully functional when he gave us the rooms and that we had sabotaged the facilities! We all decided that we would leave the premises immediately and asked for a refund of the one night's stay he had already charged to all our accounts. He refused emphatically. At this point it was already past 8pm and the children were very tired and restless after a long day's travel. We left and found another lodging and are all still fighting the charges that still remain on our accounts for a stay we never even had at the Mountaingate Lodge. This establishment is absolutely criminal! Stay away from it!

16  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Oliverea
0.7 mi away
Cold Spring Lodge
Cold Spring Lodge
#2 of 2 in Big Indian
91 reviews
3.6 mi away
Starlite Motel
Starlite Motel
#1 of 2 in Big Indian
234 reviews
1.4 mi away
Slide Mountain Forest House
Show Prices
Show Prices
Show Prices
1.5 mi away
The Alpine Inn
The Alpine Inn
#2 of 2 in Oliverea
49 reviews
Show Prices

Been to Shangri-La at Mountain Gate? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La at Mountain Gate

Address: 212 McKenley Hollow Rd, Oliverea, NY 12410-5306
Location: United States > New York > Oliverea
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa
Hotel Style:
Ranked #2 of 2 Hotels in Oliverea
Number of rooms: 243
Also Known As:
Shangri La At Mountain Gate

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing