My wife and I saw the online advertisement for Mountain Gate Lodge. We are both medical residents from New York, working long hours and we were thrilled to be taking a weekend holiday in the mountains. When we got to the Mountain Gate Lodge, we could not believe the discrepancy from the advertisement on the web. The grounds were dirty and run down. The pool was filthy and covered with leaves. The owner told us that the pool filter "just broke down yesterday", which was obviously a rediculous claim. We found our cabin to be disgusting. The bathroom was absolutely terrible and we were disgusted to even get into the bed. (And the person writing this commentary has stayed all over latin america in seriously rural areas). We were totally misled! So after the first night, we decided that we definitely were not staying for a second night...especially given what they were charging! When we received our credit card bill the following month...they charged us for TWO nights!!! I called them up, spoke with the owner, who told us that the charges were correct. I assured him that I would know if we stayed for 2 nights and not one. Well, I did everything possible to get our money back including calling the Better Business Bureu of that county and my Visa card provider. But the owner must have forged or copied my signature onto a different credit card receipt for the 2 day total amount. There was nothing we could do and VISA declared the charges valid. I wrote to the owner every day imploring him to return our stolen money and calling him a dishonest thief. But to no avail. We will never see that money again.
To whoever is reading this review, please do not stay at the Moutain Gate Lodge. ANYWHERE else that you can stay will provide you with a much better resort getaway and hopefully you will not be" taken for a ride" as we were. Best of luck to you...
- Also Known As:
- Shangri La At Mountain Gate