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“MIXED FEELINGS”

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Holiday Inn Express Olean
Ranked #3 of 4 Hotels in Olean
Certificate of Excellence
Reviewed September 10, 2013

The Olean Hampton is obviously an older building, but it has been refurbished very well. It has the usual amenities of most Hampton Inns.

This area of SW NY is very rural, and we were glad to find a Hampton while paying a family visit in the area.Open entering the room, there was an odd odor. A housekeeper was in the hall and it turned out that the room deodorizer itself had an odd odor.

There was another problem which was rapidly fixed. My wife, when she pulled off the coverlet, noticed that the top sheet was not made up as usually found Hamptons. It was just pulled up to the backboard and not tucked in. We both noticed an odor of perfume. The night manager came to the room who agreed that the bed had not been made up with clean sheets. She offered another room which my wife checked but she said it smelled like cigarette smoke although this is non-smoking venue. We were comped for the room even though we did not make that request.

The room was of standard size, very quiet, and a very good TV. The breakfast was very good as is usual in Hamptons. We would stay again at this motel.

  • Stayed: August 2013, traveled as a couple
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3  Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded September 11, 2013

Thank you for addressing your concerns during your stay and apologize for the inconvience. We do stand behind out hotel and our 100%. We would be honored to have you stay with us again!

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Reviews (417)
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294 - 300 of 417 reviews

Reviewed September 9, 2013

Typical Hampton Inn, the staff was friendly and the room was neat and clean. The breakfast items were fresh and the breakfast staff were attentive. Check out was not up to par with other Hampton Inns, I'm used to getting my bill under my door but had to check out at the desk. No major issue just different.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded September 11, 2013

We are pleased that you enjoyed the hotel and we do typically have express check out. We will be sure to take care of this in the future.

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Reviewed September 7, 2013

I want to recognize the 110% effort that was displayed by the hotel manager named Treshina. She went out of her way to make phone calls on our behalf, she wrote down phone numbers and information we asked for.

  • Stayed: September 2013, traveled solo
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1  Thank jim m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded September 9, 2013

I am pleased that Treshina made your stay more enjoyable! I will be sure to pass along your comments and hope to see you again!

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Reviewed September 3, 2013

Very pleasant staff. Dated hotel. Has been "updated" but choice of updates is questionable with very drab, dark colors. Water so soft you can't rinse the soap off in the shower. This has been an intermittent problem for at least 6 months and they can't seen to get it fixed permanently.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hampton
1  Thank JoeV1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded September 9, 2013

We are currently looking into upgrading our system and thank you for staying with us!

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Reviewed August 30, 2013

The services, rooms, breakfast, and location were all excellent but the hotel over-priced for a city the size of Olean, New York. I can get cheaper prices in Toronto and other larger cities. More discounts should be available.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hampton
4  Thank Marianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded September 3, 2013

Thank you for your review on our hotel. We do offer AAA and AARP as well discounts online (Advanced Purchase) ect. Have a great day and we look forward to seeing you again.

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Reviewed August 24, 2013

I have stayed at many Hampton Inns during my travel. The staff at the hotel was very friendly and helpful. Especially the lady in the breakfast area. Only complaint is that I had a handicapped room and the restroom isnt really set up very well for the handicapped.

  • Stayed: August 2013, traveled with family
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1  Thank Rizzo8520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded August 26, 2013

Thank you for your review and comments about Sandy. I do apologoze for the accessibilty with the restroom. We do offer two different types of ADA approved rooms so on your next visit, please let us know so we can make sure the accommodations fit your needs. Have a great day!

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Reviewed August 17, 2013

First of all, this is the first time I have ever rated a Hotel/Motel stay, but the experience was such a positive and pleasant one, I wanted to share it with other travelers. Cannot praise the staff enough for making our 6 day stay in Olean such a pleasant experience. The Hotel is located very close (walking distance) to many restaurants and stores, including Kohls, Sears and JC Penney. The rooms were very comfortable and clean. The complimentary breakfast was also very good, and different every day. I would highly recommend the Olean Hampton Inn!

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hampton
1  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded August 21, 2013

Thank you for a wonderful review. We are pleased that you enjoyed the hotel and the town. We certainly hope to see you again!

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Additional Information about Holiday Inn Express Olean

Address: 101 Main St, Olean, NY 14760-2603 (Formerly Hampton Inn Olean)
Phone Number:
Location: United States > New York > Olean
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Olean
Price Range: $123 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Olean 2.5*
Number of rooms: 76
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Also Known As:
Hampton Inn Olean Hotel Olean
Olean Hampton Inn

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