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“Hampton Inn experience”

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Holiday Inn Express Olean
Ranked #3 of 4 Hotels in Olean
Certificate of Excellence
Reviewed July 22, 2013

The people there really make the stay worthwhile, especially Treshina. I have stayed there twice, and she went out of her way both times to make visit special. I would definitely stay there again if I am in the area. Thank you, Treshina!!!

  • Stayed: July 2013, traveled on business
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2  Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded July 24, 2013

Thank you for your comments about Treshina. She is an absolute gem and we are lucky to have her! Come visit again soon!

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317 - 323 of 422 reviews

Reviewed July 22, 2013

The staff make this hotel special. Every staff person was freindly, curtious, helpful and pleasent. The breakfast was wonderful and the service was outstanding. The location was great for us, and the amenities were just what we needed. We were more than satisfied and we will definately stay here again.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hampton
2  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded July 24, 2013

We are thrilled that you enjoyed your stay! Thank you for your comments! We hope to see you again soon.

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Reviewed July 15, 2013

Great place to stay - clean, great breakfast, staff friendly. Good location. Traveling through on way to New York, short stay. Would stay here again. Best price - ask at front desk, don't trust internet or 800#.

  • Stayed: July 2013, traveled with family
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2  Thank Judysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded July 17, 2013

Thank you for your wonderful review. We are always pleased when our guests enjoy our hotel and the surrounding area. We hope to see you again.

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Reviewed July 7, 2013

My husband and i stayed one night at this hotel. It is an older version of the Hampton Inn, but we could tell that the carpeting in the hallways and in our room was new. The room was clean and the bed was very comfortable. The hotel is located close to the highway, yet far enough away from the exit that it was very quiet. The staff at the front desk was very friendly and helpful. When we arrived we were given an bottle of water each and there were free snacks in the lobby. We enjoyed the pool that evening and the breakfast in the morning was fresh and hot. There was a mini-fridge in the room. The room does not have a safe. There is an excellent 5.6 mile bicycle loop path a few miles away that follows the Allegheny River. Also worth stopping to see is Rock City Park which is about a 5 mile drive away. We have stayed at the other chain hotel in this city that is located by the Walmart, and this Hampton Inn is much nicer. The ice machine on the second floor was out of order but the one on the first floor was working.

  • Stayed: July 2013, traveled as a couple
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2  Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded July 15, 2013

Thank you for your wonderful review. We are pleased that the staff was helpful and friendly and you enjoyed the surrounding area. We hope to see you again!

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Reviewed July 4, 2013

I've stayed at the Hampton Inn Olean NY at least 10 times in the last 10 years. It used to be a very well run and well maintained facility. Unfortunately it has gone way downhill in the last 2 years. The lobby and halls have been remodeled but the rooms are showing their age with rusty door frames and dirty tubs. It does not help that the housekeeping crew seems to have checked out. We were here for about a week in June-July 2013 and had to request that our room be cleaned two days after being gone all day. In fact, I am currently sitting in the lobby using the very slow and unreliable wi-fi to write this review while they are finally cleaning our room. It is 6:15 p.m. We had to ask to have the room cleaned and towels replaced once again. Also, they have replaced the elevator. Unfortunately the read out on the electronic screen in the elevator adds one to each floor. So if you push the "3" button, you will see "4" on the screen when you arrive at your floor. It is very confusing for the newly arrived.

Room Tip: Stay on the 3rd floor if possible. Just be sure to get out of the elevator when the screen shows &q...
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  • Stayed: June 2013, traveled as a couple
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2  Thank sendjunkhere00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded July 5, 2013

I do personally apologize for the delay in housekeeping on the holiday. I personally took care of the room myself and left extra towels for you. We have remodeled the lobby and hope to move forward into the guest rooms. We certainly want you see a much better improvement if you plan to return to the Olean area.

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Reviewed July 3, 2013

Our room was very nice. The jaccuzi jets could not be adjusted and were too hard. The pool was freezing cold as the heater was not working. The food for breakfast was good, but the waffle maker did not make a complete waffle; half of it leaked out of the unit.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hampton
2  Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded July 5, 2013

We are happy to report that the pool is up and running and we apologize for the inconvienence.

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Reviewed June 30, 2013

The person at the front desk was very helpful. She was very friendly, made me laugh and helped me with some local information. The room was nice but not really clean. When I arrived I needed to use the bathroom. When I closed the door and was taking care of business I noticed that someone’s hair was left behind the door on the floor. When unpacking I was putting some things in the refrigerator and noticed a big greasy hand print on the microwave.

When I returned after the first day the same hair was in the bathroom and the same hand print on the microwave. Yes the room was gone over but it makes one wonder if the room is really clean.

Yes I should have complained to the front desk, but for what I spent on a room for 2 nights at it needs to be clean the first time!!!

I am a Hilton HHonors member and stay at Hampton because the rooms are normally very clean. I feel let down.

Room Tip: Avoid rooms that face the front of the hotel. A lot of traffic noise!
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  • Stayed: June 2013, traveled with friends
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3  Thank RailFan9529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this reviewResponded July 3, 2013

We completely understand about the concerns you experienced and apologize for not exceeding your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Olean

Address: 101 Main St, Olean, NY 14760-2603 (Formerly Hampton Inn Olean)
Phone Number:
Location: United States > New York > Olean
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Olean
Price Range: $117 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Olean 2.5*
Number of rooms: 76
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Also Known As:
Hampton Inn Olean Hotel Olean
Olean Hampton Inn

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