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“clean and comfortable”

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Holiday Inn Express Olean
Ranked #2 of 4 Hotels in Olean
Certificate of Excellence
Sauquoit, New York
Level Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“clean and comfortable”
4 of 5 bubbles Reviewed July 7, 2013

My husband and i stayed one night at this hotel. It is an older version of the Hampton Inn, but we could tell that the carpeting in the hallways and in our room was new. The room was clean and the bed was very comfortable. The hotel is located close to the highway, yet far enough away from the exit that it was very quiet. The staff at the front desk was very friendly and helpful. When we arrived we were given an bottle of water each and there were free snacks in the lobby. We enjoyed the pool that evening and the breakfast in the morning was fresh and hot. There was a mini-fridge in the room. The room does not have a safe. There is an excellent 5.6 mile bicycle loop path a few miles away that follows the Allegheny River. Also worth stopping to see is Rock City Park which is about a 5 mile drive away. We have stayed at the other chain hotel in this city that is located by the Walmart, and this Hampton Inn is much nicer. The ice machine on the second floor was out of order but the one on the first floor was working.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this review, July 15, 2013
Thank you for your wonderful review. We are pleased that the staff was helpful and friendly and you enjoyed the surrounding area. We hope to see you again!
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409 reviews from our community

Traveler rating
    211
    112
    54
    23
    9
See reviews for
131
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
White Plains, New York
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed July 4, 2013

I've stayed at the Hampton Inn Olean NY at least 10 times in the last 10 years. It used to be a very well run and well maintained facility. Unfortunately it has gone way downhill in the last 2 years. The lobby and halls have been remodeled but the rooms are showing their age with rusty door frames and dirty tubs. It does not help that the housekeeping crew seems to have checked out. We were here for about a week in June-July 2013 and had to request that our room be cleaned two days after being gone all day. In fact, I am currently sitting in the lobby using the very slow and unreliable wi-fi to write this review while they are finally cleaning our room. It is 6:15 p.m. We had to ask to have the room cleaned and towels replaced once again. Also, they have replaced the elevator. Unfortunately the read out on the electronic screen in the elevator adds one to each floor. So if you push the "3" button, you will see "4" on the screen when you arrive at your floor. It is very confusing for the newly arrived.

Room Tip: Stay on the 3rd floor if possible. Just be sure to get out of the elevator when the screen shows &q...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sendjunkhere00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this review, July 5, 2013
I do personally apologize for the delay in housekeeping on the holiday. I personally took care of the room myself and left extra towels for you. We have remodeled the lobby and hope to move forward into the guest rooms. We certainly want you see a much better improvement if you plan to return to the Olean area.
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Olean, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

Our room was very nice. The jaccuzi jets could not be adjusted and were too hard. The pool was freezing cold as the heater was not working. The food for breakfast was good, but the waffle maker did not make a complete waffle; half of it leaked out of the unit.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this review, July 5, 2013
We are happy to report that the pool is up and running and we apologize for the inconvienence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spencer, Ohio
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed June 30, 2013

The person at the front desk was very helpful. She was very friendly, made me laugh and helped me with some local information. The room was nice but not really clean. When I arrived I needed to use the bathroom. When I closed the door and was taking care of business I noticed that someone’s hair was left behind the door on the floor. When unpacking I was putting some things in the refrigerator and noticed a big greasy hand print on the microwave.

When I returned after the first day the same hair was in the bathroom and the same hand print on the microwave. Yes the room was gone over but it makes one wonder if the room is really clean.

Yes I should have complained to the front desk, but for what I spent on a room for 2 nights at it needs to be clean the first time!!!

I am a Hilton HHonors member and stay at Hampton because the rooms are normally very clean. I feel let down.

Room Tip: Avoid rooms that face the front of the hotel. A lot of traffic noise!
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RailFan9529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this review, July 3, 2013
We completely understand about the concerns you experienced and apologize for not exceeding your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gratis, Ohio
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed June 30, 2013

The staff was very courteous at check-in and it was also a nice surprise when we were offered some cold bottled water, as well as some snacks in the lobby. The staff was also quite helpful when we needed directions in getting to some of our nearby destinations. The rooms had a DVD player, as well as a microwave and refrigerator. I usually try to stay at Hampton Inns when I travel and this one did not disappoint - the rooms were clean and comfortable and of course, free breakfast!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank retired111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this review, July 3, 2013
We are pleased that you enjoyed your stay and the many things we have to offer. Thank you for being a valued Hampton guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

I have stayed in hotels and motels in the States and in foreign travel for the past fifty years. I prefer the Hampton Inns when traveling. They're reasonably priced, clean and pleasant to stay in. They have a competent, courteous staff.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
3 Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this review, July 3, 2013
Thank you for sharing your Hampton values with us. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 27, 2013

Based on past experiences with Hampton Inns I was expecting much better (and friendlier) service that what we received. The agent that checked us in acted as though we were inconveniencing her by trying to check in and was very short about it. She very begrudgingly mentioned she would upgrade our room to a Jacuzzi suite since the room was booked through the Hilton Honors proram, but we had to wait another 2 hours for it to be cleaned (on top of the 1 hour we’d already waited for a regular room). Needless to say we just took the regular room. We had reserved a block of rooms for our wedding that was the same weekend we stayed and you would think that the people at the hotel would be thankful that we recommended our out of town guests to stay at the hotel. Instead it was an inconvenience and a hassle to them. I can say that other area hotels we dealt with were ten times more friendly and accommodating, and with lower room rates. I was very disappointed in the service and hotel staff and would definitely not recommend it to anyone in the future.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
3 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trayc92, General Manager at Holiday Inn Express Olean, responded to this review, July 3, 2013
We apologize that you did not receive our typical Hampton experience. We value our guests and their comments to help us improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Olean

Property: Holiday Inn Express Olean
Address: 101 Main St, Olean, NY 14760-2603 (Formerly Hampton Inn Olean)
Phone Number:
Location: United States > New York > Olean
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Olean
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Olean 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Hampton Inn Olean Hotel Olean
Olean Hampton Inn

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