This is the second time we have stayed here. This time en route to Washington D.C.
When we arrived the hotel seems to be in a state of refurbishment/renovation, whihc makes the lobby a mess and breakfast was in a hotel room of sorts.
Before I mention the negatives, I will say thta the staff here are lovely and very pleasant, this was the same on our last visit. Also, their DVD service is great, especially for the kids.
Obviously due to renovations (which were NOT mentioned on the Hampton Inn/Hilton website) the lobby and breakfast areas are in a mess and not a great welcome to the property. I guess this is not really a problem and we did not hear any construction noise.
What did happen was that we were woken up at 4am by the firm alarm and had to wait outside in the blowing snow and cold. The fireman said there was a steam valve problem in the basement and no fire (thank goodness) and we were back to our rooms within an hour or so. What did suprise me was that no-one walked the floors to make sure guests were aware of the fire alarm, as some people who may be hard of hearing of deep sleepers would not have heard the alarm. There really needs to be an alarm in the actual rooms, as there are with other hotels. I just thought that the staff/night manager could have made peole more aware of the situation. There was no-ne really in-charge of the situtation, which suprised me.
The next morning, over a meagre breakfast, we were told that the hotel could refund the cost of the room due to the disruption, so we got our money back - which was generous of the hotel.
On another note, and this was the same our whole trip, why is the water in the swimming pool so cold!!!!!!!!!It is winter, turn the heat up already!!
Anyway, overall not a great stay this time, but we will return once all the renos are done.
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Travelocity, Hotels.com, Orbitz, TripOnline SA, Hotwire, Cancelon, Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Olean reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Olean Hotel Olean
- Olean Hampton Inn