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“Pleasantly surprized”

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Best Western Plus University Inn
Ranked #1 of 4 Hotels in Olean
Certificate of Excellence
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Pleasantly surprized”
Reviewed February 21, 2014

Hotel is clean and generally comfortable. Rooms are spacious. Beds on the firm side. Sue was very attentive, friendly and helpful at breakfast. Would stay there again. Rooms have fridge and microwave.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
1 Thank Penelope M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at Best Western Plus University Inn, responded to this review, March 25, 2014
I would like to start by thanking you for taking the time to fill out a Trip advisor survey. I am very glad to hear that your family and your self enjoyed your time with us, we always strive to exceed every guest expectation and I will be sure to work with housekeeping to see what we can do about helping guest that prefer a softer bed. I will also thank Sue for the great job she is doing and the attention to detail that she delivered. Thank you again and see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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396 reviews from our community

Traveler rating
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See reviews for
187
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • Portuguese first
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  • Any
English first
Hamilton, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 12, 2014

My wife and I have been using this hotel for a while now after switching from another hotel chain. The main drawing point at this hotel is the wonderful staff that greets us whenever we come here. The first person we met was Zack and he is the main reason why we chose to leave the other chain and enjoy the hospitality of the Best Western Inn in Olean. The hotel is clean, the rooms are nice and everyone is greeted cheerfully. When we get up in the morning and go down for breakfast, we are greeted by a lovely hostess, Sue, who always makes sure that we get our mornings off to a good start. Despite being a little more than the previous chain we used, the wonderful breakfast Sue puts out and the cleanliness and friendliness of the hotel staff make the difference worthwhile. Zack and Sue always show that they are glad to see us whenever we come down to stay in Olean and this makes us feel good about coming here.
Dave and Janet Hood

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank trainboy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at Best Western Plus University Inn, responded to this review, March 25, 2014
Dear Mr. Hood ,
On behalf of our entire staff and management team I would like to thank you for taking the time to fill out a TripAdvisor survey. For us every guest is like family, and inviting you into our home and making it feel like yours is our goal for every stay. I will be sure to thank both Sue and Zach for providing your with a memorable experience and we hope that you will keep coming back and staying with us during your visits to Olean. Again thank you from everyone here and we all hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2014

Sue was the housekeeper and did a great job. Service was pleanant and the room was clean and comfortable. Hot breakfast Sunday morning hit the spot. I am a St. Bona alumnus but had never stayed here before.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank Tom9112014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at Best Western Plus University Inn, responded to this review, March 25, 2014
I would like to thank you for choosing our hotel during your alumni weekend visit to Olean, we strive to make your stay the very best that we can and I would like to thank you for taking the time to fill out a TripAdvisor survey. I will thank the entire team for the great job that they do, and we all hope you choose to stay with us again during your next visit. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, NY
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 29, 2014

Wonderul, clean hotel. At check-in Cindy was so friendly and the soup was delicious. Stayed two nights. Hotel was quiet and the best thing was in the mornings when it had snowed, April cleaned off my vehicle (as well as all the others in the lot!) April and Cindy are both friendly and helpful will be staying here when I return. Thanks ladies!

  • Stayed December 2013, traveled on business
    • Value
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Helpful?
Thank FlyUsAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at Best Western Plus University Inn, responded to this review, March 25, 2014
Let me start off by thanking you for taking the time to fill out a TripAdvisor survey. Our entire team is always looking for ways to make a memorable stay for every one of our guest. I am very happy to hear that our complimentary snow removal helped to start your day off on the right foot. I will personally thank Cindy and April for the great work they do day in and day out, and on behalf of the entire team here we all thank you for staying with us and hope to see you real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angola, Indiana
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2014

The Best Western University Inn of Olean, NY is First Class. When we checked in, we were cold, tired and hungry. Cindy the receptionist was wonderful and helpful. Ther was a big bowl of HOT CHICKEN DUMPLING SOUP in the Lobby waiting for us and it was the greatest. Nicole had a nice clean comfortable room ready for us and we appreciate having a refrig. and microwave in the room. When we checked out in the morning there was a lot of snow on the car windows and your outside snow crew removed all the snow from our car. April from checkout, very helpful. Overall, a great comfortable fairpriced experience with great helpful staff in very clean surroundings. We really really appreciate the personal touch with hot soup and car snow removal. Thank your for great job.

  • Stayed January 2014, traveled with family
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Review collected in partnership with Best Western

Helpful?
1 Thank michael k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massapequa Park, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 25, 2014

Second time staying at Best Western in Olean. Will definately be staying here each time we come to visit son at the university. The rooms are clean, staff was very pleasant and the breakfast was great. Lots of choices from eggs to fresh fruit to cereal and yogurt. They even had free DVD rentals with lots of choices.

  • Stayed January 2014, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2014

My experience was awesome...the staff at this location are professional, friendly and courteous. Zach and crew made our stay very comfortable and thus enjoyable. My daughter will attend the local University there in the Fall. We plan to make several trips to watch her participate in collegiate athletics. We will call Best Western our home away from home. Thank you!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at Best Western Plus University Inn, responded to this review, March 27, 2014
Let me start by congratulating your daughter for becoming one of the newest Bonnies, and thank you for taking the time to fill out a TripAdvisor review. I am very happy to hear that Zach was able to make your family feel right at home and a part of our family. On behalf of our entire team we look forward to your return and becoming a part of our family. Thank you again and LETS GO BONNIES!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus University Inn

Property: Best Western Plus University Inn
Address: 3051 West State Street, Olean, NY 14760-1832 (Formerly BEST WESTERN PLUS University Inn)
Phone Number:
Location: United States > New York > Olean
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Olean
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus University Inn 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Olean
Olean Best Western

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