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“Best place to stay in Olean” 4 of 5 bubbles
Review of BEST WESTERN PLUS University Inn

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BEST WESTERN PLUS University Inn
Ranked #1 of 4 Hotels in Olean
Certificate of Excellence
ft lauderdale, FL
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Best place to stay in Olean”
4 of 5 bubbles Reviewed August 7, 2013

I stayed here for 3 nights in June 2013. I was attending my 50th Olean High School reunion. In another city I might not rate this hotel so high but there is not much to choose from in Olean and the Best Western is by far the best of the lot. Had a large room on the first floor near the lobby and it was quiet and quite comfortable. The breakfast lady is very friendly; if you need more of something, just ask her and she will try her best to accommodate you. The front desk people are also friendly and easy going. Remember you are in a small city and the employees have not necessarily seen the world. Parking is free and very safe. The hotel could use some refurbishment, it gets a lot of traffic and is probably full most of the time. I will stay here again next time I am in Olean unless something new is built.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jimtotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at BEST WESTERN PLUS University Inn, responded to this review, September 10, 2013
Thank you for choosing our hotel. I am glad to hear that you had a great experience at our hotel and that our staff was friendly and helpful. Your feedback is always helpful because we are always striving to improve our property. I will let my staff know that you have complemented them on their service. We hope to see you again so that we can provide you with another great stay in Olean.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
    246
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    29
    7
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Muskego, Wisconsin, USA
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

The A/C wouldn't turn on until the thermostat was lowered to 62 degrees. Since it only went down to 60 degrees, the room never cooled off. When asked at check-out how our stay was, and I told the girl at the desk about it, all I got was I'm sorry, and I'll write it down for maintenance to take care of it. I felt we should have been offered some type of credit, or she should have asked if I wanted to discuss with the manager.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
3 Thank DENNIS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macedon, New York
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed August 5, 2013

Stayed here one night while attending son's basketball tournament at St. Bonaventure Univ. Clean, well-maintained hotel. Good location near restaurants, stores and college. Beds comfortable and nice, adequate breakfast. Staff was friendly. Only problem was a group of softball players were loud and rowdy into the late hours of the night. Called front desk to complain, but noise continued. Front desk manager did give us a discount on our stay for the inconvenience upon checkout. We would stay here again.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Elaine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at BEST WESTERN PLUS University Inn, responded to this review, September 10, 2013
We appreciate you visiting our property. We do apologize that the soft ball team was a little rowdy. I personally apologize that the front desk staff did not offer you a discount. Our front desk staff has been trained to always be accommodating to guests. We strive to provide you with a great experience and we are very glad to hear that our property has met your standards. Thank you and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
netherlands
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

We ended up at this hotel because it was one of few that still had a room available that night. The check in person was nice enough but really: stand up or sit up straight when talking to guests. Room was nice and clean. Enough restaurants and shops in the area. All in all an ok stay, I felt it was a bit overpriced but it was in line with the rest of the hotels in the area.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Babarage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at BEST WESTERN PLUS University Inn, responded to this review, July 29, 2013
We thank you for your time taken to complete this survey. I will speak with our staff about presentation in front of a guest. Sometimes the staff can get a little tired after a long shift, but that shouldn't affect the guest presentation. We are glad to hear that you found the room clean and well presented. We will continue to provide superior excellence and cleanliness. We hope to see you again. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moonachie, United States
1 review
5 of 5 bubbles Reviewed July 23, 2013

Very pleasant staff, clean rooms, good breakfast. Could use another dresser in rooms with 2 queen beds. There were 3 of us and not enough draw space. Other than that, everything else was good. We had a very nice stay. Close to a lot of antique places.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Vincent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at BEST WESTERN PLUS University Inn, responded to this review, July 26, 2013
Thank you for taking the time to give us your feedback regarding your stay. We are very pleased that you enjoyed your time at our property. I will bring up the lack of drawer space during our next renovations as a possible option. I am very happy to hear that you have enjoyed breakfast and thought our rooms were very clean. I will thank our housekeeping staff for their hard work. We hope you choose our property again.


Thank you,
Yatin Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altoona, Wisconsin
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed July 12, 2013

Not clear on the Plus is supposed to mean, this was a basic 2-3 star hotel, nothing special. Overall clean and modern with a small pool. Room was nice, nothing fancy, just nice and functional. The kids and I were amused by the "Pancake Printer", at breakfast, a pancake machine that spit them out like a printer spitting out paper. Decent free breakfast. In general just fine for an overnight stop on the way to the Baseball Hall of Fame in Cooperstown.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 5StarTaste1StarBudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, Manager at BEST WESTERN PLUS University Inn, responded to this review, July 14, 2013
Thank you for your survey. We appreciate the time you have taken to give your feedback. We do have plans for renovations down the road that will ultimately improve our property. We are glad you enjoyed our breakfast. We hope you choose to come stay with us again and hopefully by that time our property will be up to date. Again, thank you for your time and if there is anything else i can do for you please don't hesitate to contact me at 716-372-1300 ext. 303.

Yatin Patel
General Manager
Best Western Plus University Inn
Olean, NY 17460
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 11, 2013

There is nothing negative about this hotel. Breakfast-hot, fresh pancakes as well as egg on muffin. Fresh fruit,cereals,bagels.Something for everyone.The bed was very comfortable,clean,spacious bathroom. I will look for best westerns whenever I travel.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank louisefaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yatin P, General Manager at BEST WESTERN PLUS University Inn, responded to this review, July 14, 2013
Thank you for taking the time to provide us with your feedback. We are extremely pleased you enjoyed your stay. I am glad to hear that you enjoyed our breakfast. We are always expanding the varieties of food we have to offer. We hope to see you again so that we can provide you with the same excellent service. We thank you for your loyalty and if there is anything else that i can do for you please don't hesitate to contact me at 716-372-1300 ext. 303.

Yatin Patel
General Manager
Best Western Plus University Inn
Olean, NY 14760
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS University Inn

Property: BEST WESTERN PLUS University Inn
Address: 3051 Nys Route 417, Olean, NY 14760-1832
Phone Number:
Location: United States > New York > Olean
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Olean
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Olean
Olean Best Western

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