We had stayed at this hotel each year for several years while visiting relatives nearby. Up until this year, the rooms have always been clean and the beds were comfortable. Service has been fairly good. This summer we stayed for several nights and found the room to be dirty and the comfortable bed replaced with a hard one. The first day, we left the room at 11am after removing the do not disturb sign and came back about 5 PM to find the cleaning staff had not entered the room. The trash bags were full and the dirty towels still on the floor. When I complained to the desk clerk, she said that the maid noted that the do not disturb sign was on the door and just skipped our room. The clerk said the maids were supposed to check back in the afternoon if the rooms are occupied in the morning and then clean up when it is empty. Obviously this was not done. The clerk gave me new trash bags and clean towels and told me to leave the garbage and dirty towels in the hallway. The following day the room was "serviced" but the bed was not made. In addition, the floors were not cleaned. When I complained to the desk clerk, she asked if I had left the sign on the bed to not replace the sheets and I said that I did, but I expected the bed to be made anyway. She said that I would have to mess up the sheets more if I wanted the bed to actually be made up. During our three-day stay, the bed was never made, the rug never vacuumed, and the bathroom floor never mopped. The evening desk clerks did not conduct themselves in a professional manner. The male clerk was often sprawled in a chair watching TV, and the female was outside smoking almost every time we entered or left he hotel. Although we were told that coffee would always be available in the lobby (including the decaf we required) the carafes were nearly empty and the contents cold when we attempted to have a cup in the evenings. On the plus side, the breakfasts were good and well attended-to by the woman in charge of them. The cookies which were baked in the afternoon were tasty. The room size was a nice size, and the TV and Wifi were good. Overall, this hotel badly needs more diligent management and supervision in order to ensure improvement.
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- Also Known As:
- Best Western Olean
- Olean Best Western