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“Great value!”
Review of West Gate Inn

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West Gate Inn
Ranked #2 of 3 Hotels in Nyack
Reviewed February 20, 2014

I recently stayed at the Best Western on the Hudson in Nyack, NY. while the hotel is on the older side, and pretty moderate, it was a great price, excellent location and service was excellent! Made to order b'fast for all guests...amazing for the price! Will definitely be back.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Mary Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded March 10, 2014

Dear Mary Jane R,

Thank you very much for your feedback during your stay with us. We take great care in providing customer service, so hearing from satisfied customers such as you is what we strive for. Very glad you enjoyed our fresh breakfast, and that you appreciate the great value. We look forward to you coming back to stay with us again real soon. Safe Travels and many returns.

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133 - 139 of 194 reviews

Reviewed February 9, 2014

Service from the time I arrived to the time I left was excellent Bar/Restaurant Staff along with Check In and Out Person was Great. Food was excellent in Restaurant and nice Friendly atmosphere in Lounge at night. Rooms were clean and bed was comfortable. What else could you ask for.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Best Western
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded February 10, 2014

Dear Bruce P,

Thank you for taking the time to post your review. We appreciate your feedback and are glad that you had an enjoyable stay with us. We aim for customer satisfaction in all areas. From the moment you make your reservation, to check in, to the restaurant and lounge, we strive our best to exceed guests expectation. Thank you again for leaving your positive comments with us. We hope to see you again soon in the near future.

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Reviewed December 9, 2013

My overall stay at this Best Western was an enjoyable one. The service in the bar and resturant was the best I have received in a very long time. If I should return to the area I will stay @ this Hotel.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank Randolph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded December 19, 2013

Dear Randolph A,

Thank you for taking the time to share your enjoyable experience here at the Best Western Nyack on Hudson. We strive for customer satisfaction and take great pride in training our staff in customer service in all areas of operations from the front desk to bar, restaurant and lounge. We are always glad to hear from our satisfied customers as it helps us to keep making improvements and better our services even more. We appreciate your feedback, and look forward to having you stay with us again real soon.

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Reviewed December 7, 2013

Booked room so we could see a comedy show locally and not worry about drive to NJ. Unhappy because they advertise hotel bar and the place is terrible. We were more fashionable than everyone walking in and we were turned away due to my bf having jeans on. Don't advertise a hotel bar if you can't go get a beer with no problems. We are paying guests and I felt insulted. I heard someone say as we walked away it was because we were white. It was a Latino bar apparently. That's awful. Not only that it is connected to a best western. Guess their clientele is beneath them

  • Stayed: December 2013
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Thank LindsayNJ620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded December 19, 2013

Dear LindsayNJ620,

We take customer feedback very seriously and strive for customer satisfaction. We are glad that you had a pleasant stay in our hotel room, but we are sorry that your experience was not to your satisfaction at the Lounge. The bar lounge is open to the public during weekdays with a relaxed casual dress code. Every Saturday the bar lounge & banquet hall has live music catering to all. There is a dress code on Saturday nights as various people from all backgrounds come to enjoy live Latin music in a more formal atmosphere. However, for informal bar service, we do have a restaurant which opens daily that serves beer & wine and where jeans & sneakers are allowed. I hope this clears any confusion you may have had regarding the bar services provided by us. Again, we thank you for your feedback.

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Reviewed November 19, 2013

I stayed there overnight for a family birthday.We went to disco night and had a very enjoyable evening.The food was excellent and we also had the strawberry cheesecake which was so delicious.The staff was very courteous and attentive.The room was clean and bed was very comfortable.It was a good night and an affordable stay.
Thank you
Mary Ann S

  • Stayed: November 2013, traveled with family
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Thank Masc02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded November 25, 2013

Dear Mary Ann S,

Thank you very much for taking the time to post your review. We appreciate your feedback and are glad that you had an enjoyable stay and a special birthday celebration at one of our Disco nights. So many guests like the convenience of having the hotel, lounge and restaurant all on premise. We strive for customer satisfaction and are always pleased to hear our guests appreciate the value, cleanliness, comfort, and friendly staff. I hope you come back again soon to celebrate more special occasions with us and enjoy more cheesecakes. Thank you again and happy holidays.

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Reviewed November 11, 2013

When I checked in I was warmly welcomed and noticed a lovely breakfast area off the lobby. My room was very clean and comfortable. The location is excellent for reaching meetings I needed to attend. I would recommend staying at this Best Western if in the area. A very good affordable stay with nice folks. Thank you Rick

  • Stayed: October 2013, traveled on business
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Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the4pghs, General Manager at West Gate Inn, responded to this reviewResponded November 14, 2013

Response: Dear Rick,
Thank you very much for taking the time to post a review on your enjoyable stay here. Our guests always come first as we strive for customer satisfaction. We are glad that you notice the cleanliness, comfort and value of our hotel rooms, and our family friendly restaurant. Guests that utilize our meeting rooms also comment on how conveniently located we are off the thruway exit. We greatly appreciate you recommending us and hope you stay with us again real soon. Thank you again, and happy travels.

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Reviewed November 10, 2013

The clocks in the room were not fixed with the time change...which caused some confusion. My phone rang before 6AM and it was a scammer posing as a front desk clerk asking for my credit card number due to a power outage. When I reported it to the front desk - they were not understanding nor helpful

  • Stayed: November 2013, traveled solo
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Review collected in partnership with Best Western
1  Thank JeanieH1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory P, General Manager at West Gate Inn, responded to this reviewResponded November 11, 2013

Dear JeanieH1101,
We value all guests’ feedback and take all comments into consideration. We apologize for not having the clock in your room updated. It is unfortunate that this type of phone scamming is throughout the hotel industry focusing on guests. In order to make our guests aware, we have posted a notice at the your front desk which states the following: “Throughout the hotel industry, there is a new scam focusing on hotel guests. Persons acting as hotel representatives are calling directly to hotel rooms asking for credit card information. Please do not give any credit card information over the phone. If our front desk staff need such information, they will not ask for credit card number over the phone. They will request that you come to the front desk.” Again, we apologize for any inconvenience this may have caused you. We hope you visit us again.

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Additional Information about West Gate Inn

Address: 26 Route 59, Nyack, NY 10960-2913 (Formerly BEST WESTERN Nyack on Hudson)
Location: United States > New York > Nyack
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #2 of 3 Hotels in Nyack
Price Range: $98 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West Gate Inn 3*
Number of rooms: 80
Official Description (provided by the hotel):
A convenient location with easy access to all major highways makes this mid-priced family operated Nyack hotel a favorite for guests with a full itinerary. Hotels near the Tappan Zee Bridge make it simple for travelers to take in and enjoy the most popular local destinations. With close proximity to NYC, the city is only 30 minutes away, but many guests prefer to stick close by. There's no end to the entertainment, with the West Gate Lounge featuring disco and live Salsa bands and the Scenic Hudson River Valley in your backyard. Weekly rates are available, making travel easy for those on extended stays. This hotel near Tarrytown and Sleepy Hollow is popular with business travelers in town with Ampacet or the favorite local Kuka Brewery. The West Point Military Academy brings a number of long-term service men and women to the area, and with Camp Shanks near this Nyack hotel, our staff members specialize in making your longer stay as homey as possible. Hotels near Nyack College welcome academics, students and their loved ones year-round. Whether you're here for graduation or to teach a term, everything you need is at your fingertips. Palisades Center Mall and the Woodbury Commons Premium Outlets are a shopper's paradise, while there are numerous historical sites within Rockland and Westchester County for history buffs. Whether you're looking for hotels near Nyack hospital for medical tourism or simply a getaway, you'll enjoy our on-premise restaurant that serves award-winning cheesecake. Slip away to Nyack Beach State Park for a romantic stroll or Rockland Lake State Park for some water recreation. The proximity to numerous hiking and biking trails brings outdoor travelers from around the country to our West Gate Inn Nyack. Local gifts, crafts and antique shops as well as the comedy shows at Levity Live make for a one of a kind escape. Reserve a room at West Gate Inn Nyack today! Enjoy your stay! ... more   less 
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Also Known As:
Best Western Nyack On Hudson Hotel Nyack
Nyack Best Western

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