We had to reschedule our ferry coming from Mykonos and I contacted the hotel by email in order to let them know. We had scheduled a ferry transfer but it wasn't rescheduled to our new arrival hour, 2 hours earlier.
We were able to get a taxi about 45 minutes later and arrived at the hotel; reception was CLOSED (nobody was at the hotel to help or even keep our luggage) and we had to wait about 90 minutes before somebody arrived in order to check-in.
Hotel advertised a spa tub that was unusable when we checked in. Despite numerous requests for cleaning it up, it stayed dirty throughout our stay.
We checked out about one hour after the specified check-out time. Staff was adamant about charging a late check-out fee. Said I wouldn't pay a penny because of all the hassle and called it a deal. Rudest service we've had in Greece by far.
All in all, the room was very nice and clean and breakfast was OK. Property has potential if they can just get their act together.
Stayed 2 nights @ September 2009
- Official Description (provided by the hotel):
- A small luxury hotel situated on the edge of the cliff, offering a breath-taking view of the volcano, the Aegean Sea and the traditional town of Fira. Relax in the terrace-jacuzzi and have your breakfast gazing at the view. A few minutes walk from the town centre. ... more less
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- Also Known As:
- Hotel Thireas Santorini/Fira