There are two exceptional things about this hotel which make it a great choice while staying on Santorini: First, the exceptional and friendly service offered by the staff...and second, the location. Fira can get to be a lively place, but the hotel is perfectly situated so as to take advantage of the great restaurants and bars, but is in a treasured secluded (and quiet) location. It's also convenient to the local bus stop. It was also a huge bonus to have a great vantage point for viewing the spectacular sunsets from the privacy of your own terrace. Without having to fight the mobs for a photo op up on the main pedestrian drag in town.
All in all, a great place to stay.