I would like to caution every traveller against this hotel. I have been travelling for years and never in my life have I had such a bad and shocking experience. I stayed at this hotel for 2 nights on the 10th and 11th of July 2013. Everything was fine when my friends and I checked in; 4 of us in total.On the morning of 11th July, we called the reception to ask someone to fix the washroom door as the handle had broken (it was already loose when we got there). The guy who came to fix it got the job done in 10 min and left and we left the room after him to go explore Santorini. In a rush, my friend and I left without putting our handbags with our foreign currency into the safe (not sure if they even have one)! We brought out only some euros with us as we felt its safer and left the rest of our money in our room. We spent the entire day out and got back to the hotel at almost 11pm and found that our room had been cleaned and bags shifted but we didn't think much of it. The next day we took a noon ferry out to another island and on the ferry my friend opened her handbag to purchase a coffee and found that a 100 dollar US bill was missing. The rest of us checked our handbags as well and I discovered a 100 dollar Canadian bill was missing from my wallet. This thief stole one bill each from us, leaving the rest in our wallets probably thinking we wouldn't notice if one goes missing but we did realize it; we do keep count of our money as it is hard earned! Upon arriving at our next hotel, my other friend who is a make up artist opened her bag and found 3 of her palettes of make up missing. We immediately called Hotel Solaris and spoke to Anastasia at the reception and explained what had happened and she basically denied everything and did not offer to do anything to help us let alone investigate or question the staff! She informed us that a young woman named Maria cleaned our room but she did not question her over the missing money and items. I am not sure if the housekeeping staff stole from us or if this is a scam involving ALL of the staff at Hotel Solaris. For all we know, they could have gone through our luggage to see what little items they could steal without us noticing! Either way, this has left such a bad impression in my mind of this hotel. I discourage any traveller from going here as you will get robbed by the very people who you should be able to trust! Hotel Solaris, shame on you and your staff.
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- Also Known As:
- Solaris Santorini/Fira