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“Manager needs to go.”
Review of Clifftop Lodge

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Clifftop Lodge
Certificate of Excellence
Johannesburg, South Africa
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Manager needs to go.”
Reviewed June 26, 2011

Beautiful scenery. Friendly but disorganized staff. Good food however two people from our party were vomiting?? Place is run down, dirty and totally unequipped to handle cold weather. We froze from the time we arrived to the time we left. Manager has left disgusting offensive note in the room requesting exorbitant staff tips rather than suggesting tipping for excellent service to individual staff. The lodge appeared under staffed (the lodge was full to capacity). Service was extremely slow often resulting in us going to look for staff to a service drinks and food. Massage was disappointing. Wiets really needs to raise his game and be around a lot more to attend to guest and manage his staff. Wiets, a dirty shirt worn to supper to greet the guests is unacceptable in a 5 star resort. Water in rooms not restocked daily. Fresh milk for coffee not restocked daily. Ranger Sabastian was a bit of a cowboy.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TravelJacks5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Dutch first
  • English first
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  • Italian first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 30, 2011

Perhaps the most beautiful accommodation I have experienced to date. The room is completely private, has a beautiful deck with plunge pool overlooking a cliff with a beautiful river below. The privacy and space is well worth the cost. Service and food was excellent. Would definitely go back. So if you want a Safari with absolute comfort and beauty then choose this one!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Seberila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauteng
1 review
Reviewed January 5, 2011

I have never been so happy as i was at Clifftop in December 2010. I travelled with my daughter and from the time we arrived we were treated like complete royals. Our room was absolutely fabulous, the food was scrumtous, the dining experience was out of this world and well our butler was there at our every beck and call. The game rangers (Werner) was so sweet and put up with alot of our giggles and had a few of his own.... Bradley, Dasha, Wiets and Paul were always there for us helped us in every way and made our stay ROYAL number ONE!!!!! I will definitly come back again and know that i will receice the same treatment. Good value for money and well done to CLIFFTOP, u guys ROCK!!!!!!!

  • Stayed December 2010, traveled with family
    • Value
    • Location
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Helpful?
Thank AmazingGauteng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 14, 2010

We had a horrific experience at this lodge. My husband and I are both South African and travel to the bush often, so have lots of experience of this type of travel. However, we can honestly say that we were never so disappointed and poorly treated in a lodge in SA ever! To start with, the lodge is filthy. When checking in, they offered us a seat, which both my husband and I declined because of how dirty it looked. The room had several spiders in it when we checked in and there were cigarette bud's lying around.
When we arrived for the game drive, there were no staff members to great us, just a pot of instant coffee and hot water (the outside temp was 35 degrees!) I then had to go searching for a staff member to get me a cold drink.
My husband is allergic to seafood, and we informed the lodge thereof (which their snarky manager confirmed upon check in) and on our first game drive, they serve us chicken nuggets, that turned out to be fish nuggets!

When the looming bush fire which was spreading through the reserve made it impossible for us to enjoy ourselves and sleep soundly, we decided to leave. The management were obstructive and rude when we informed them, saying: "go if you want to go, but you won't get a refund".
We left.
Please spare yourself the heartache and trouble, avoid this place! There are places like Mohondoro lodge, were you could not be treated with more professionalism and courtesy.
We learned this the hard way.

  • Stayed October 2010, traveled as a couple
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Helpful?
4 Thank SouthAfricanGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2010

We stayed in Clifftop for 3 nights as part of our honeymoon. The lodge as well as the place is situated in is unbelievable. Great rooms with a fantastic view. All the staff (but more specific the ranger and the battlers) were very kind and very helpful. They prepared us dinner in our room, dinner in the cellar. Very good food and a good selection of wines (needs improvement).

The safaris were really nice, watching by very close lions, rhinos, elephants, giraffes, hippos, crocodile, zebras, antelopes (and other similar) and more. the scenery also in the bush is great.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Ilias_75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kwa-Zulu Natal
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed May 3, 2010

Hi Shelley



Thanx for the warm welcome - we really did not want to return to Cape Town! We had a wonderful time at the lodge. The staff were exceptionally friendly and helpful. The game ranger (Stefanie) was excellent, very knowledgeable and accommodating. We saw the big five within the first three game drives, which in itself is a great feat! The food was also wonderful!



All in all we had a great time and I will surely recommend it to friends and family. Thank goodness I stayed healthy this time round.........!!



Looking forward to hearing from you soon.



Kindest regards



Linda

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Skats_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmesbury, United Kingdom
Level 6 Contributor
258 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed December 6, 2009

Clifftop is without doubt a beautiful, peaceful and luxurious lodge at what by the standards of many such establishments in South Aftrica is reasonably priced. Ryan, the chef not only offers entertainment with his menu introduction but also produces first class fare. Ranger Stephanie had boundless knowledge of the country's game albeit at times we felt we had to encourage her tell all she knew of the animals of Welvegonden. Game here was good, we saw four of the big five and had we been on the game drive before we arrived we would have seen all five. It must be said that whilst the park has an excellent mix of animals the numbers were to our eye on the low side. It was not unusual to journey for long periods and see few in number of any species. Maybe the one criticism would be to ask Where do the management go? You are greeted in a very Royal fashion on arrival at the lodge and on return from each and every game drive. At all other times they are conspicuous by their absence. Overall a lodge that should please most folk intent on enjoying fine food, the big five and more in luxurious surroundings.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MalmesburyDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clifftop Lodge

Property: Clifftop Lodge
Address: Welgevonden Game Reserve | East Gate Entrance, Welgevonden Game Reserve 0530, South Africa
Location: South Africa > Limpopo Province > Welgevonden Game Reserve
Amenities:
Hotel Style:
Ranked #4 of 16 Specialty Lodging in Welgevonden Game Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Clifftop Lodge 5*
Number of rooms: 8
Official Description (provided by the hotel):
Clifftop Exclusive Safari Lodge is an exquisite bushveld hideaway, a unique resort, where service is understood and luxury is elegantly understated. The setting is breath taking and provides a beautiful African backdrop for a world of easy going elegance.All 8 suites have a private deck with plunge pool,thatched sala and indoor and outdoor lounges. The en-suite bathrooms have both indoor and outdoor showers, separate bath and bath consumables. The suites are non-smoking and have air conditioning, direct dial telephones, hairdryers, hotel stationery, mini bars, room safes, electric blankets and tea/coffee making facilities. Private Wine Cellar dinners are available by prior arrangement.The Lodge is situated in the 36000ha malaria-free Welgevonden Game Reserve in the Waterberg Mountains, offering the Big 5. Gate entry fees are applicable and are charged per person per night.Halaal, Kosher and any other special meal requirements are catered for by prior arrangement. ... more   less 
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Also Known As:
Clifftop Hotel Vaalwater

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