We got to the apartment and immediately found the water was not working. Upon eventually finding that the mains were turned off I turned on the water supply and found the water pressure was non existent. Water pressure dips every morning to a trickle which means you cannot flush the toilets or have a shower. On one morning it the water was off for 4 hours. We had two young children and this meant we had to bathe them in the swimming pool in the other block as the Malaleuca pool is a dead pool. Sometimes we would eat back in the evening to find that the water had gone off again. IT IS SAFE TO SAY THAT THE WATER PRESSURE IS VERY UNRELIABLE. It is worth noting that I turned on all stop valves in the flat so the problem was the supply into the development. In the main town in Santa Maria, there were no such problems when speaking to other holiday makers in other hotels/flats.
On speaking to some of the property owners on the Villa Verde, these water problems are well known however when I called the property owner of our flat they claimed to have no idea of this - unbelievable. It is common knowledge that the current management company are in trouble and not servicing the Villa Verde resort as they should. I learned of this from the few residents that I saw and spoke to. Some will not let their property due to this.
Also, there is no WI-FI within the flat or reception. This is contrary to the advert which claimed there was WI-FI within the development. The advert also states the flat has a clothes dryer, this is merely a clothes line.
The advert also states that it is a five to ten minute walk to the beach - this is very inaccurate. The Ponta Preta beach is a 25 minute walk. The Santa Maria beach is further so you need to get a taxi and then Kite beach is at least 20 minutes away. We went to all three beaches so we tried and tested all the beaches in terms of walking time. Taxi's are a must if you have little ones.
The Malaleuca block has a non serviced pool and the Canna and Cactus block while they do have a serviced pool there is no pool bar as the owners claimed. Overall very disappointed with the misleading advert. I have contacted Holiday Lettings hopefully to save anyone else from falling for the dismay and misery we have. Villa Verde is not fit for family holidays unless you are happy to go without basic amenities like water!
I have to add at the owners did try and resolve the problem with the water but no running water means no running water.
No WI-FI FACT
No clothes dryer FACT
Broken toilet - turned to leaking toilet after maintenance had a look - FACT
Beaches are much further than a 5-10 minute walk - FACT
Water pressure very unreliable - fact
Save your money and book another resort
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