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Villa
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Very good
23 reviews
Villa
Villa Pool
Patio Dining
Lounge
Dining
Bedroom 1
Bedroom 3
Bedroom 2
Lounge
Villa
Kitchen
Bathroom
Patio Dining
Resorts Tennis Courts
Santa Maria
Local Restaurant
Local Bar/Restaurant
Neptunes Submarine
Local Beach
Local Beach
Local Beach
Kite Surfing on the Local Beach
Ponta Preta Beach
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Santa Maria, Ilha do Sal

Reviews from our community

Very good - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
tpooleyuk
Brentwood, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Holiday in Cape Verde - Vila Verde Resort”
Reviewed August 8, 2012 for a stay in July 2012

Traveled to Cape Verde (Sal) with my family ( wife + 2 boys ) to experience the warm weather, wonderful sandy beaches & the Island's culture & our wedding anniversary.
If you expect all the mod cons from the main tourist town Santa Maria, then Cape Verde may not be for you. Sal is certainly progressing & in my opinion may take another 5-7 years before the cleanliness meets most people's high standards. However, saying that it was still a lovely place to visit & witness the local community work/play together to achieve their belief 'No stress'.
The Italians have been visiting Cape Verde for some 20 years & that is evident in some good restaurants serving good local food especially fresh fish caught that day & sold on the pier. (Check out the tuna)
The beaches are amazing - warm clear blue sea & just perfect. especially Ponta Preta beach which was a 10 minute walk from our villa in the resort Vila Verde.
Our accommadation was a 3 bed villa with private pool.
On entry the villa was very clean & very well presented.
However on closer inspection we then discovered that in fact, there was only air-con in the downstairs open plan living area & NOT in the 3 upstairs bedrooms. To sleep at night was unbearable & all my family were forced to sleep downstairs for 11 nights, once we had carried the mattresses downstairs. (The owner should really make this clear for future rentals).
The owner also advertises internet. This is NOT the case!! You have to walk some 10 minutes to the main reception to pay for 1/2 to 1 hour sessions, to then sit & use your laptop. (Again the owner should really make this clear for future rentals).
A TV & DVD is provided, however there are no real English speaking channels, so take some DVD films for the kids to watch when they need some time away from the sun.
Vila Verde Resort is very new & was like a ghost town. There is a supermarket on the resort which is owned by an English family.
The clubhouse was not open & there was NO evidence of them ever serving food/snacks & drinks before/during our stay. (Once again, the owner needs to make reference to this for future rentals, to avoid disappointment). A good place for snack & drinks during the day close to the villa is the restaraunt on Ponta Preta Beach. You can't miss it , it's the only timber building on the beach.
There were several items missing in our villa ie; tea towels to dry up dirty plates & cups. No cushions for the outside sun loungers & we had to ask the owner to request the pool to be cleaned. On our stay for 11 nights we had NO cleaners or fresh laundry, so my wife was forced to wash towels & bed linen in the washing machine provided.(Not the holiday rest she had hoped).
Taxi's into Santa Maria are approx 5 Euros. Taxi from Sal Airport 10 Euros.
Would we go back to Cape Verde? - Absolutely YES !!! - Already looking to visit again over Xmas 2012. Beaches are superb. Good local food.
Would we go back to Vila 9 on Vila Verde Resort - Absolutely NOT !!
There is better accommadation in Santa Maria (Please email for suggestions) that provide air con in all living area's including bedrooms.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Private Pool
Liked least: Having to sleep downstairs to keep cool.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 30, 2012
I would like to thank the above guest for his comments. However, I would also like to respond, as below.

AIR-CONDITIONING

Firstly, this client is correct in stating that there was air-conditioning fitted only to the lounge/dining area and not the bedrooms. This was a temporary situation, as the villa has been constructed for the installation of air-conditioning. The reason why they were not fitted to the bedrooms is due to the resorts construction company, Tecnicil Immobilaria, who have experienced delays in importing enough air-con units to complete the installation in all the villas and apartments on the resort. Therefore, they decided to install 1 large air-con unit into every property and fit the remaining units when they arrived on the island.

We are pleased to advise that the air-con units have now arrived on the island and all the bedrooms will be fitted with these units on September 5th 2012.

SWIMMING POOL MAINTENCE

We have a contract with a professional swimming pool maintenance company, who are contracted to clean and treat the pool every day. The pool was cleaned on the morning of the arrival of the above guests, (this has been logged with the resorts management). The reason why the pool had some leaves in it was due to the time between it being cleaned in the morning and the guests arriving late afternoon, as the winds in Cape Verde don’t help the pool situation, this is the reason why the pool is cleaned every day.

TEA TOWELS

Tea towels are provided and cleaned when the laundry is changed.

CLEANING/LAUNDRY

The villa is cleaned and new laundry supplied every week. If your stay is more that 7 days, then you will receive a mid-stay clean with a change of towels and bed linen. I have checked why the above guests were not supplied with new laundry and mid-stay clean and it was an error on behalf of the house maids, for which we apologise for. They have been advised of this in no uncertain manner and we have been assured that this will not happen again.

INTERNET

We advise on our web site that internet is available, we don’t advise that it is in the villa as the signal strength is limited. However, in the information pack that we send to all guests, we recommend they purchase a mobile dongle. These can be plugged into your laptop and can be used anywhere on the island, including in the villa. These can be purchased in various shops in Santa Maria and are only 12 Euros, which work out a lot cheaper than buying a voucher on the resort.

TV

There are limited English channels available, but there are 2 or 3 where you receive 24/7 news from the UK.

I hope this response is of some help

Paul & Sandy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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