Burst boiler in room, these things happen, the initial response was OK once getting past reception who asked us to wait till next morning, hot water dripping through the hatch on to the toilet in bathroom, we convinced them that it would not wait, two maintenance guys turned up (22:30) drained it off and told us they would replace it then left, 20 mins later a call from reception telling us that we would have to wait till next morning and asked us to check with reception, the next morning reported as requested but they were unaware, after a while they said the boiler was being replaced that morning. Lunch time back to the room nothing done, went after reception they said we would have to move room, they had a new room number but said it was not ready come back in an hour, went and packed went back after an hour, told still not ready (they had cleaned the unusable room we were leaving) would be another 30 mins, but was still not ready had to get a little assertive at that time before finally being able to change, lost a days holiday sorting this out where were the management, no communication and a lack of urgency 5*****? Informed Thomson rep next day who said she would speak to management but no feedback.
Rooms good size, but cleanliness of shower room very poor (have pics) 5*****?
Spices, a free for all buffet, food not that good often cold with various themes but not difference.
Aqua, good waiter service but you have to book however limited menu which does change.
Waterside, was only open for two days of the stay then closed as was the pool bar in the evening, why? Same limited menu.
O'grille by the beach, best one on site but again same menu every day and pestered by cats begging food, sad to say some people feeding them so don't blame the cats.
Sway bar, good bar but no sway as promised.
Late night bar good
Beach bar good.
Staff, most were excellent especially the bar staff of special mention, Guildo O'grille restaurant, Gilda various bars and Jose Sway bar.
I don't want to run on but the management need to practice what they preach, actions not words, Thomson needs to change this from a platinum 5***** to the 3*** that is appropriate! value for money? NO
- Official Description (provided by the hotel):
- The 5 star Melia Tortuga All-Inclusive Resort is located in the southeast of the island Sal, only a few minutes from the colourful town Santa María and Amilcar Cabral international airport. During your stay you will find relaxation and fun right on the fabulous Algodoeiro beach, with its white sand and turquoise waters. The resort offers spectacular suites and villas with up to 4 bedrooms, private garden and swimming-pool. Set in gardens there are 2 magnificent adult pools and 2 pools for children. Experience Yhi Wellness with sauna, Turkish bath, whirlpool, thermal circuit, fitness facilities, massage and beauty treatments. Dining options include a variety of 4 restaurants and bars, offering a selection of international and local cuisine. The Melia Tortuga All-Inclusive is also the perfect destination for windsurfing, kitesurfing or scuba diving. Events for up to 200 people can be organised in 2 meeting rooms with natural daylight. ... more less
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- Also Known As:
- Melia Tortuga Beach Resort & Spa Cape Verde/Ilha Do Sal - Santa Maria