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Reviewed February 3, 2020

Had a great Hoilday. Staff nothing was to much trouble. Lots of food something for ever one. Pools grounds everything was so clean and tidy. The staff ever stop cleaning. The only one problem was it said no towels to reserve sun bed but it happened ever day. So by day 3 we did the same

Room tip: Take peg to save a sun lounger.
Date of stay: January 2020
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    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Meliá Hotels International
1  Thank shiremark43
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dunas M, General Manager at Sol Dunas, responded to this reviewResponded February 5, 2020

Dear shiremark43,

Thank you for having chosen Sol Dunas for your holidays with your friends and for having set aside some of your time to share your thoughts with us and with fellow travellers via Tripadvisor.

It has been truly a pleasure having you as our guests, and from reading your description, we are sincerely pleased to perceive that you have had a great experience staying at our resort. We try our best to cater to the different expectation and preferences of our guests and, when this is so, it is very satisfying and motivating for all of us.

We thank you sincerely for your valuable contribution and we look forward to welcoming you once again in the near future.

Kind regards,
Sol Dunas Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2020

Hotel extremely large and impersonal. Not good if you have mobility issues are the site covers a large area and to get to restaurants and down to the beach may prove difficult. There golf buggie that can transport you around the site but they never stop to offer a lift or are going to fast to be able to stop one. The food is OK but I was glad I was only staying for 7 nights as by the 3rd/4th night I was sick of the selection which was very much the same. For all inclusive guests the main restaurant is spices and it is like herding cattle on a self service basis and which you do not need to book a table for evening meal. The other 2 restaurants (Italian and Grill) you have to book for evening meals (but food not the best.) You can however eat there with out booking at lunch time, which is basically the same food at night.
Rooms large but bathrooms need updating. Weather variable because of the wind. Very windy island and did experience a lot of clouds and some rain. Wind factor does make lying around the pool or using the pool too cold for me. The pool was freezing and hardly saw anyone in it even through all the sunbeds were occupied.

Room tip: avoid block 10 11 12 as they are furthest 10- 15 minutes away from reception and main restaurant and over look building site
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank Diane C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dunas M, General Manager at Sol Dunas, responded to this reviewResponded February 5, 2020

Dear Diane C,

Thank you for having chosen Sol Dunas for your holidays and for having taken the time to share your review with us and with fellow travellers on Tripadvisor.

We thank you for your kind comments regarding the positive aspects of our services and for having brought into our attention the not so positive points, which we will take them into account for the continuous enhancement of our services. We advise our guests to contact our Guest Experience to report any anomaly or to request any assistance during their stay and allow us the chance to change your perception about us immediately.

We always welcome and value the constructive feedback and suggestions from our guests as these will enable us to gain further insight into the needs and preferences of our guests so that we can adapt our services to meet your expectations.

We hope that we can persuade you to return and give us the chance to offer you our services once again in the near future.

Kind regards,
Sol Dunas Management Team

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Reviewed February 3, 2020

Just returned from a week at Sol Dunas. Thoroughly enjoyed our stay. There are things that could be improved upon such as somewhere nearer the beach to eat? More adult entertainment in the evenings? We ate in the resort every night and variety was good although the Italian was a little under standard. All in all though a lovely week with the most amazing weather! Will certainly return some day. Thank you

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Diane C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dunas M, General Manager at Sol Dunas, responded to this reviewResponded February 5, 2020

Dear Diane C,

Thank you for having chosen Sol Dunas for your holidays and for having set aside some of your valuable time to share your feedback with us and with fellow travellers online.

It has been truly a pleasure having you as our guests and a pleasure to know that you have had a nice stay with us. We welcome each constructive feedback as they enable us to gain a clearer insight into how to adapt ourselves in order to meet the expectations and needs of our guests. We also thank you for the mention on the points that were not up to your standards, these will be taken into account for the continuous enhancement of our services.

Thank you for your contribution, we are already looking forward to welcoming you as our guests again hopefully soon.

Kind regards,
Sol Dunas Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2020

After reading negative reviews wasnt sure what to expect but we were not disappointed. Lovely climate and beaches sun and blue sea. Hotel in good location. Had a day in santa maria botanical gardens and island tour was good value. Booked through guys on beach. Very knowledgeable and informative tour. Will defo be back. A great place to visit in winter for a bit of sun sea and relax and chill. My favourite winter sun destination.

Room tip: Rooms clean spacious and all basic needs met.
Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Meliá Hotels International
Thank Lovemyholsinsun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dunas M, General Manager at Sol Dunas, responded to this reviewResponded February 5, 2020

Dear Lovemyholsinsun,

Thank you for having chosen Sol Dunas for your holidays and for having set aside some of your time to share your review with us.

We are more than delighted to read your wonderful opinion about your recent stay in our hotel. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated.

Thank you once again for your contribution, we are already looking forward to the pleasure of having you with us again in the not so distant future.

Kind regards,
Sol Dunas Management Team

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Reviewed February 1, 2020

Visited Sol Dunas in mid July 2019. the resort it MASSIVE, with huge pools and plenty of bars with normally short waits. Our room was absolute huge and had loads with space with a really generous size balcony. I enjoyed the food, lots of fresh fruit and refillable ice creams. There is a lovely beach on the site which has a lovely bar. The weather is hot, quite cloudy but still got impressive tans. We did a lovely tour and saw basically all of Sal, (blue eye, mini sharks, impressive views of the town etc. There was lovely evening entertainment, relaxing sining and production of Mamma Mia, Lion King etc, obviously not the West end, but the staff did their best! Amazing for a relaxing holiday1 Also, saw NO BUGS at all, and there are many cats on the site which was amazing! Whats not to love?

Date of stay: July 2019
    • Sleep Quality
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4  Thank 753maisieh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dunas M, General Manager at Sol Dunas, responded to this reviewResponded February 5, 2020

Dear 753maisieh,

Thank you for your trust in choosing Sol Dunas for your family holidays and for having set aside some of your time to share your thoughts with us and with fellow travellers via Tripadvisor.

There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our hotel, since it is our pleasure to know that you felt at home with us during your holiday.

We hope that you will return for another visit, as we are already looking forward to welcoming you as our guests again hopefully soon.

Kind regards,
Sol Dunas Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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