Compared with other all inclusive venues on Boa Vista this did seem to be the best with its low level two storey rooms, most of which seemed to have sea views over a magnificent beach. Overall we were disappointed with this hotel. The staff at Reception were pleasant enough but their English was poor and more importantly when a complaint was made they promised immediate action, but nothing happened. Five requests for our television to be tuned into English channels--- nothing happened. Other complaints resulted in the same reaction--- nothing. Light in bathroom which took ages to come on, mould on the grouting in the shower, a shower head which would not stay in one position and pirouetted down until only a small child could stand under it, a toilet seat which was too small for the toilet and moved dangerously when sat on.
Room cleaning was adequate, though the mould problem should have been dealt with by the cleaning staff, not a difficult problem to solve. Some days the cleaning was very good, some days it was poor. Guess it depended on who was on duty.
Pool area was adequate. Pool good and clean as was the pool area. Two major problems were the number of broken and loose tiles. Some of these were likely to cause people to trip or even cut themselves on some of the broken ones. At night there was a broken light on one side of the steps from the upper pool area to the lower pool area. it was difficult to see the steps and how many there were. There were also other trip hazards around the pool. The major complaint about the pool area was the lack of sunbeds. I did not pay £2000 for us to have to get up at 6.30 each morning to have breakfast at seven to be able to get back to the pool area to sit on a sunbed before they were all booked with towels, despite a notice around the pool to say that this should not be done. The fact of the matter was there were not enough sunbeds. The management need to sort this out. There was a security check on the sunbeds, the point of which was totally lost on us. It seemed to consist of a security guard walking round with a pool attendant at 8.30 and putting bits paper with 8.30 on them on the unoccupied beds, the security guard making a note of the bed numbers and then collecting the bits of paper at 10am. Nothing seemed to happen about towels put on beds at 7am or any beds still unused at 10am.
The food was adequate but as with so many of these all inclusive hotels not very inspiring. The main criticism was that the so called hot food was tepid and outside the temperature range that would be required in the UK to stop bacteria growth. Warm plates would help with the food temperature, but the hotel needs to look at other ways of keeping the food hotter with better heat lamps and some sort of shielding at the front from draughts etc.The salad bar and the sweet bar were good but not adequately protected. I saw sparrows on several occasions fly into the dining room and on one occasion land on the cheese on the salad bar and have a meal. I then saw someone picking up the cheese that the bird had been nibbling. It did not seem to worry the staff. There was a manager strutting around but he did not seem to have got his priorities right. We did make one visit to the Italian Restaurant which was better. At least the food was hot!
The other problem with Boa Vista is the Airport. If the authorities want to develop the island they must improve the very basic facilities there. We had to queue for two and a half hours on our return journey, most of which was in the Sun. Coordination of flights by tour organisers would help in the short term. The immigration staff could also be a bit more welcoming. After all we are helping to pay their wages!
Overall we felt that the hotel was a bit tired and in need of new management and we were disappointed with the Royal Decameron Boa Vista. Having stayed at their hotel in Panama a few years ago we were expecting much more. Unless we had assurances that things have improved we will not be returning.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Cheap Tickets, Orbitz and TripOnline SA so you can book your Royal Horizon Boa Vista reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Royal Decameron Boa Vista Hotel Boa Vista
- Ventaclub Hotel Boa Vista
- Ventaclub Resort Boa Vista
- Royal Horizon Boa Vista Cape Verde