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“Felt run down and understaffed”

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The Summit at Gore Mountain
nyc
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Felt run down and understaffed”
Reviewed February 7, 2009

Broken window pane, huge broken off gutter leader laying ontop of unshoveled heap of snow on "sundeck" marring view and all hope of benefitting from a little apres-ski southern exposure. Extremely complicated check-in and check-out procedures that included walking down a dangerously steep and icy hill to the "office" , recycling instructions and how to do the dishes..... The unit itself was clean and newly refurbished but crammed with little gift shop objects, teddy bears had to be moved just to place my things down on a bench, there were bears even on every other step leading to second floor. Jacuzzi had broken hardware... then the roof began to leak! Maintenance man was very apologetic and helpful and clearly embarassed. My daughter and i were moved to a much larger and more contemporary unit. In town for ski racing, up at dawn and finally back to relax for an hour, the last thing i needed was to pack up all the bags and move before the evening's ski tuning team meeting/dinner... driving up the hill to the new unit ,with all the equipment back in the car, even with the big snow tires, i skidded and barely made it to the parking spot next to a dumpster. Scraping by two dirty SUV's rudely parked and blocking the path, another long walk followed. The lady who transferred me was very polite, efficient and sweet and even brought us some matches to light a fire, the unit's temperature was at 50 degrees, the thermostats had been inched up to 60 to accomodate us.... the next morning i notice the beautiful view, but had to stand on the couch to look over several feet of snow on top of stacked deck furniture......No one has called to apologize, offer me a discount or a coupon or anything. It wasn't cheap.... PS swimming pool was barely heated, tiny tv's, handful of channels....

  • Stayed January 2009
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Helpful?
6 Thank CjayNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Summit at Gore Mountain

Property: The Summit at Gore Mountain
Address: 33 Freebern Road, North Creek, NY 12853
Location: United States > New York > North Creek
Amenities:
Hotel Style:
Ranked #3 of 3 Specialty Lodging in North Creek
Price Range (Based on Average Rates): $$$
Number of rooms: 81
Official Description (provided by the hotel):
Looking for Adirondack Lodging during anytime of the year? Consider staying in the comfortable and luxurious vacation rental homes located at the Summit at Gore Mountain in the heart of the Adirondack Mountains. ... more   less 
Also Known As:
The Summit At Gore Mountain Hotel North Creek

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