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“Nice hotel in the area”

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Microtel Inn & Suites by Wyndham Chili/Rochester Airport
Ranked #1 of 1 Hotels in Chili
Certificate of Excellence
Toronto, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice hotel in the area”
4 of 5 bubbles Reviewed March 19, 2013

This is an inexpensive but nice hotel in Rochester area. The hotel is quite new so the equipment are in good condition. The bed is comfortable. Breakfast is basic as expected. It will be nice to put a sign on Chili Ave. to indicate the entrance since it is not on the main road. This will help to find the hotel entrance at night.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, March 22, 2013
Thank you for writing a review of our property. We apprciate the positive comments and we hope to be of service to you when you are back in the area. In regards to your comments about a sign, we do have a sign on Chili Ave., which we share with other businesses. It is on the bottom so that may be why it was not as noticeable. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

Traveler rating
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    82
    19
    15
See reviews for
431
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106
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Niagara Falls
1 review
5 of 5 bubbles Reviewed March 14, 2013

Very clean we stayed in the hot tub suite it had a fridge and microwave, free wifi, coffee maker pretty much everything you could want in a hotel room staff was nice.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Audra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, March 15, 2013
Thank you for writing a review of our hotel. We are pleased that you were able to enjoy our jacuzzi suite and all of the other amenities that we have to offer. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring
1 review
4 of 5 bubbles Reviewed March 6, 2013

Our stay at the Microtel Inn in Chili, NY was an excellent experience. It was very inexpensive, clean, efficient and pleasant.

I do not believe this hotel will survive unless it raises its prices since they were only $145 for two nights.

I feel sorry for the woman who ran the front desk, handled the breakfast buffet and managed the switchboard all at one time. Can't be done for very long that way. She should get an assistant.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, March 7, 2013
Thank you for taking the time to write a review of our property. I appreciate your comments about our prices and how you feel its inexpensive for what we offer. We do believe we have a great product but we like to keep our prices where all guests are able to enjoy a clean and customer service oriented hotel. In regards to your staffing concern, I believe it was myself who you are mentioning. It was a busy day and I do have an assistant who was on vacation that week. We hope to see you again when you are in the area. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
1 review
3 of 5 bubbles Reviewed March 6, 2013

We had a good time except found little hairs in bathtub, so gross. At 2am we were woken up to two men screaming in the room beside us, one was in the room and one was in the hall. They woke up my kids and I had to get up and tell them to be quiet. When I told front desk in the the morning she just said "oh". No manager spoke with us or tried to compensate us. We thought that was poor service. You have no comfortable which is odd, it's cold without one. The tv worked great but very small for the size of the room.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, March 7, 2013
Thank you for taking the time to write a review of our property. I apologize for the inconvenience you experienced during your stay. In regards to your comments, we value cleanliness as one of our top priorities, and as you can tell by the other reviews, what you experienced was a rare occurence. I do apologize and I have addressed your comments with the housekeeping department. Concerning the noise, we do try our best to keep guest noise at a minimum but there are some instances where guests disregard our "quiet time" policy. And in regards to a comforter on the bed, every bed has one. We use triple sheeting and the comforter is in between two flat sheets and is not seen on top. We hope that if you are in the area again that you will give us another try. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welland
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 2, 2013

While this hotel is a "budget" hotel, it sure does not feel like one. The property was clean and fresh and our room had the amenities of a much more expensive hotel.

The room was a bit small and unfortunately we had a room next to the elevator so t was a bit noisy...but all in all, our stay was excellent!

(And to be fair to the hotel, we did not ask to be moved. It looked to be sparsely populated and we had unpacked and did not expect the level of noise we later encountered.)

One concern was the lack of snow removal in the parking lot. You would think that living in Rochester suh a property would be prepared for lake effect snow. In fact, we had to shovel, as did many others, especially those who may have travelled from the airport and had their cars plowed in while away.

A couple of nice touches that while small mean a great deal: access to a printer in the lobby, complimentary cookies at the front desk, and ice water with lemon available throughout the day.

Bottom line: Well done! We found the location to be great for our purposes with convenient shopping and quick access to downtown. All in all, excellent value!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crowlandgrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, March 5, 2013
Thank you for writing a review of our property and for your detailed comments. We are pleased that you enjoyed your experience. In regards to the plowing, I have personally addressed your comments to our snow plow company and made them aware of the impact it had on our guests. We hope to be of service to you again in the future. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Chili/Rochester Airport

Property: Microtel Inn & Suites by Wyndham Chili/Rochester Airport
Address: 3258 Chili Ave, Chili, NY 14624-5402
Phone Number:
Location: United States > New York > Finger Lakes > Chili
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chili
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Chili/Rochester Airport 2*
Number of rooms: 50
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