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Sheraton At The Falls
Ranked #3 of 50 Hotels in Niagara Falls
Certificate of Excellence
GreenLeadersBronze level
ontario
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Suited our needs.”
3 of 5 bubbles Reviewed April 30, 2014

Stayed here a few weeks ago and I had my expectations met for the most part. Our room wasn't ready for 3pm so we ventured around and checked in shortly before 5pm.
The hotel amenities were good and having Starbucks was an added bonus for the morning fix.The location was perfect for us as we were attending an event at the Casino across the road.
All in all a good stay and I'd repeat when on sale (used groupon).

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OntarioCohiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (463)
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Sharpsville, Pennsylvania
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

Just stayed this past weekend at The Sheraton at the Falls. Had a very enjoyable stay. Staff was extremely nice, friendly and helpful. Our room was very clean. It was a very quiet place. Not noisy at night. Convenient to Seneca Casino. Sheraton offered slot play, coupons for TGIFriday and the outlet mall. We ate at TGIFriday for supper and breakfast and our food and service were great. I had read a lot of bad reviews about the restaurant but our experience was good. Waitresses and hostesses were wonderful.

Room Tip: Don't expect any great views of the falls or scenery, too many other buildings blocking view but...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 29, 2014 via mobile

It was a nice and clean hotel. Long walk from elevators to room .Beds were comfortable. Very convenient to have a Starbucks and TGIFs attached to the hotel. Close walk to Falls, shopping and Hard Rock Cafe. Tons of outdoor parking behind hotel.

Stayed April 2014, traveled with friends
Helpful?
Thank Jacqueline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

We got a falls view room and it was great . Although we can only see mist from falls it was nice. Stayed for one night and it was excellent. The travel desk was really helpful but if you are willing to walk I would say walking is the best way to explore the falls from different view points rather than taking a tour bus. There was a casino just opposite to hotel and most of the cafe and restaurant were walkable distance. The gift shop had some nice stuff and souvenirs. Service was good and we dint wait a lot to get a room. Overall an excellent experience. The stay at sheraton made our trip more memorable.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anitha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

I like the warm pool water and fitness center. Seneca niagara casino is just across the street. Our room though is located far from the elevator, I noticed that the elevator is not on central location, if you happen to get the room closer to the end of the hall you have to walk far to the elevator.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edgartraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuyahoga Falls, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

As sometimes it happens, the trip did not go perfectly smooth. We walked in, and the hotel had lost our reservation. But that was really the only down side to the weekend. Latrice, the guest service agent, was more than helpful at getting our reservation set up again, was kind and professional the entire time. All of the employees had smiles, and seemed willing to make every guest interaction count. The most impressive action however, was: after my boyfriend secretly spoke with Latrice about his plans to propose on our first evening at dinner, she decorated the room and left us champagne and chocolate covered strawberries. The next morning, when we came down to the lobby, she was all smiles and asked us tons of questions about our evening. She made a perfect weekend even better! I would not hesitate to stay at this hotel again because of the amazing service we received.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenilee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornell, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 27, 2014

It may not be "on the falls," but this was a great stay for a weekend spontaneous trip to Niagara Falls, NY. The hotel service was great, booked our stay at the desk for a 2 double-bed room without any hassle or lack of vacancy. (We weren't very picky anyway) Right across from Seneca Niagara Casino, so convenient to just walk across the street after a long night! Everything in the area of the hotel is within a decent walking distance. The value of our trip increased with the addition of this stay. Thanks again!

Room Tip: Don't expect any "stunning" views of anything. One side is Seneca Niagara lit up like...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashlen03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton At The Falls

Property: Sheraton At The Falls
Address: 300 Third Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Official Description (provided by the hotel):
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

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