We did not expect a lot initially when booking the hotel but knowing that it is a Sheraton, there will be minimum service standards that we could expect and accustom to!
We bought the special deal through Travelzoo so we were of the opinion that we would get what we paid for! To our pleasant surprise, we were well treated from the first hello at front desk, to the staff keeping us an elevator ready, the friendly assistance we were offered at the Club House, the clean and spacious room, etc. We were not even disappointed when told that the pool was under renovation so that we could enjoy that the next time we visit!
We usually always meet the odd mean ones in any hotels we have visited but I could not name one here and we love the stay and surely would look for future opportunities to return!
- Official Description (provided by the hotel):
- Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton At The Falls Hotel Niagara Falls
- Crowne Plaza Niagara Falls
- Niagara Falls Crowne Plaza