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“We have never been treated so nice in any hotel before!”

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Sheraton At The Falls
Ranked #3 of 50 Hotels in Niagara Falls
Certificate of Excellence
GreenLeadersBronze level
Welland, Canada
Level Contributor
123 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“We have never been treated so nice in any hotel before!”
4 of 5 bubbles Reviewed March 28, 2014

We did not expect a lot initially when booking the hotel but knowing that it is a Sheraton, there will be minimum service standards that we could expect and accustom to!
We bought the special deal through Travelzoo so we were of the opinion that we would get what we paid for! To our pleasant surprise, we were well treated from the first hello at front desk, to the staff keeping us an elevator ready, the friendly assistance we were offered at the Club House, the clean and spacious room, etc. We were not even disappointed when told that the pool was under renovation so that we could enjoy that the next time we visit!
We usually always meet the odd mean ones in any hotels we have visited but I could not name one here and we love the stay and surely would look for future opportunities to return!

Room Tip: The top floor is always nice and quiet!
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tsangs53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, April 21, 2014
WOW! What a wonderful review! We are so happy to hear that your visit was a success. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,761 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (465)
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English first
Niagara Falls
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 28, 2014

We bought the groupon last year for this hotel and we had a lovely time and enjoyed the perks with the groupon. The people at the desk were so nice and the beds were just lovely! we were just wondering about your happy hr. 5-7 is it on now?

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RfarrNiagaraFalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, April 21, 2014
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. Our Sheraton Social Hour is located in our lobby and takes place Tuesday, Wednesday, and Friday from 5-7pm. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed March 28, 2014

Water was out throughout the whole hotel multiple times throughout the week, with no notice. Hotel also had bed bugs!! Awful experience, never staying here ever again. Says it is a 3 star, more compatible to a 1 or 1.5 star

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Twilliams1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 29, 2014
We are sorry that your experience was not all you expected. But we do take exception on your review. We did have a boiler failure when you stayed with us and yes we needed to turn off the water for repairs. This was an emergency and no fault of anyone's it just happened. As to bed bugs this Hotel is inspected weekly and preventive treatment also done. There are NO bugs and we have received No comments of such from our guests
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bronx, New York
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed March 26, 2014 via mobile

We Stayed here for three nights, and the rooms were immaculate and comfortable. There is also a TGIF and a Starbucks which is accessible from the Hotel Lobby. Though I didn't get my breakfast in bed as requested, I will not hold that against the Hotel and the Staff. I want to Thank Kristen, who checked us in late at night, and a Very Special Thank You to Latreace King and one of the Mangers, Rania Roach. I felt so welcomed that I have to come back again. Thank you for a Great Stay.

Stayed March 2014, traveled as a couple
Helpful?
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 25, 2014

Drove up from Rochester NY for a overnight to celebrate hubby's birthday. Great location right across from the casino. We have stayed there before, check in is still quick and the staff are very friendly and helpful. The room was very clean and the bed was so comfy it made us realize it is time for a new bedding at home. As Starwood preferred members we enjoyed the free happy hour and continental breakfast both were good. We booked a casino package through Travel Zoo, so we also had a $20 voucher for TGIF which was a typical Fridays, very good, and casino credits. It also offered discounts at the Fashion Outlets...But being my husbands birthday trip we skipped that, but saw lots of people in the lobby with shopping bags. This is a great place for a weekend get away.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smw3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lockport, New York
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

Our third time staying here, wonderful each time! Everyone very helpful and attentive to all of your needs. Had a nice surprise, being a Starwoods preferred member, apparently since we've stayed there three times, had a two hour happy hour, with beer, wine, hot and cold snack and finger foods. Last time we stayed, there was a buffet breakfast on site, which is no longer there. TGI Fridays has started serving breakfast, which was just o.k. Sheraton hotels have the most comfortable beds ever!!! Thanks for a great nights sleep. We will be back for sure!!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

Stayed at The Sheraton once again .Recomend it once again.! The Hotel is completely refurbished with a newly changed lobby with nice sitting area,, computer area and extra seating for watching TV. The rooms are clean, new bedding, great TV, and small but nice bathroom with super shower and new large towels. The staff at reception are friendly and very helpful. Friday's is right in the hotel as is Starbucks, so no need to go outside for food if you wish. The Casino is across the street and is also completely refurbished... new chairs and machines and a nice Buffet. They have a great new Bar in the Casino with a giant screen and local entertainment.This is the only place to stay in this area and the price is right!!!

Room Tip: Rooms facing the Casino are good and not too far from elevators.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton At The Falls

Property: Sheraton At The Falls
Address: 300 Third Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Official Description (provided by the hotel):
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

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